NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
| by Creative Virtual since Apr 2011 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Avatar, Commercial |
This Online Assistant answers questions for website visitors about Bank of Scotland's Home Insurance. The system is launched from the search box on the Home Insurance page.
| by Creative Virtual since Apr 2011 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Faceless, Commercial |
This non-avatar Online Assistant answers questions for website visitors about Halifax's Home Insurance. The system is launched from the search box on the Home Insurance page.
| by Synthetix since Mar 2011 in English, Web, Branded conversations, Customer service, Text recognition, Trade, Avatar, Commercial |
Hermes UK have launched a Virtual Assistant built by Synthetix, called Millie. Hermes operate their own independent courier network delivering over 100 million parcels each year on behalf of some of the UK's largest online retailers including Next Directory, QVC, JD Williams and Debenhams. Millie is designed to help end customers check, track and send their parcels via the Hermes network.
| by Creative Virtual since Mar 2011 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Animated avatar, Commercial |
HSBC have launched Olivia, the newest member of their customer service team. V-Person™ Olivia will help HSBC’s customers with any questions they may have about online security and about the changes that will affect all their customers' online banking experience. The system is available 24 hours a day, 7 days a week and gathers feedback about usefulness of answers and call savings.
| by The Selfservice Company since Nov 2010 in English, Web, Branded conversations, Customer service, Sales, Text recognition, Trade, Picture, Commercial |
Ortso is a new concept with a reversed auction. People can please a product that they want to buy and retailers bid for their offering.| by Creative Virtual since Oct 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Finance & legal, Text recognition, Animated avatar, Commercial |
Visitors to the M&S Bank website are greeted by the friendly face of Hannah, their online Virtual Assistant. This V-Person™ system features an In-Conversation Survey (ICS) to help gather information about the usefulness of provided answers and call savings.
| by Creative Virtual since Sep 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Text recognition, Travel, Animated avatar, Commercial |
Located on the Contact Us page of On the Beach’s website, animated avatar Alison is available 24 hours a day to answer questions. She is an expert on beach holidays and can even give users current weather information for holiday destinations (try asking “What is the weather in Tenerife?”). The template design for this V-Person™ includes a context sensitive customer service/promotional area on the bottom right so that a variety of clickable images are displayed depending on the user input.
| by Creative Virtual since Sep 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial |
Visitors to the Tesco Mobile Help page are greeted by the friendly face of Ask Rachel, Tesco Mobile’s V-Person™. Animated Rachel, Head of Virtual Customer Service, answers questions falling under a wide range of categories including phone deals, contracts and problems. Rachel’s integrated SmallTalk also allows her to chat with users about herself giving information about her family, her pets and her birthday.
Chaturing
a chatbot
| by Collette Curry since Sep 2010 in English, Web, Clone, Text recognition, Text synthesis, Picture, Research |
Storytelling chatbot, interactive story, exploration and experience.
| by Synthetix since Aug 2010 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial |
Synthetix has launched a a fifth Virtual Agent into the Water Utilities sector for Yorkshire Water. The company manage the collection, treatment and distribution of water in Yorkshire, supplying around 1.24 billion litres of drinking water each day. At the same time Yorkshire Water also collect, treat and dispose of about one billion litres of waste water safely back into the environment.
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