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Virtual agents / Chatbots
in United Kingdom

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Web - United Kingdom

Tom a chatbot / virtual assistant representing Best Western Hotels

chatbot, chatterbot, conversational agent, virtual agent Tom What smartAgent is hoping to achieve for Best Western; Answer customer queries without having to phone or e-mail, reduce CRM costs, improve customer satisfaction and loyalty and provide a feedback mechanism for customer wants and needs.

Best Western is using the Synthetix.info analytics service to analyse visitors wants and needs by looking at the questions they ask. The conversation logs also allow them to make sure that Tom and Lucy always have up to date information. Jo Ogden, Head of Ecommerce and Distribution at Best Western is aiming to answer more queries online with lower CRM costs and to improve customer loyalty. "It's designed to make sure our customers have an enjoyable experience and improve conversions", she said.
chatbot, chatterbot, conversational agent, virtual agent Lucy O2’s Lucy, created in 3D for great reality, is an example of an avatar which displays a number of ‘emotions’ depending on the conversation taking place at the time. This V-Person™ can field questions for all parts of the O2 website including Pay Monthly, Pay & Go, Home Broadband and Mobile Broadband. In January 2010 Lucy answered her one millionth question on the web!

Lucy has been integrated with Live Chat from LivePerson to allow for a seamless user experience. The video below shows a brief demonstration of the handover from the Virtual Assistant to Live Chat.

Expired Louise a chatbot / virtual assistant representing PayPal

chatbot, chatterbot, conversational agent, virtual agent Louise Hello, I'm Louise and I'm here to answer your questions about PayPal. Even though I'd like to be a real person, I'm not. I'm programmed to answer your questions. How can I help you?
chatbot, chatterbot, conversational agent, virtual agent Rachael Repp This is a first attempt at a general cognition system. The input is first converted into Basic English of 1,000 semantically-tagged words and mapped on to a multivariate space in order to achieve spatial proximity as a function of semantic similarity. It is currently capable of 6 logic operations: equivalence, similarity, induction, deduction, abduction and metaphor. It is able to learn from free unstructured text and improve upon itself.

Hollie a chatbot / virtual assistant representing Bourne Leisure

chatbot, chatterbot, conversational agent, virtual agent Hollie Virtual Hollie is providing answers to questions from people interested in visiting a number of holiday parks across the United Kingdom. The virtual assistant is currently dealing with thousands of visitors each month. The technology is answering customer queries on a variety of subjects whilst also navigating the user to additional content that appears on the website. The virtual assistant contains a wide range of content, this includes information on key attractions, when famous people are performing and routine information about each venue such as "what time do you need to check in". One of the more interesting aspects of the deployment is that "Hollie" promotes some of the events that are taking place at the resorts over the course of the year.

Staff at Butlins have full access to a wealth of management and customer contact data via the Synthetix analytics service. They can see all the questions that users to the assistant have posed. This allows them to make sure that Hollie is always updated to answer any new queries that may arise. The system also provides detailed management reports to monitor the success of the smartAgent. Hollie is the first live edition of smartAgent Version 4 and has many new features and functions that enhance the system for both the user and the website owner.

chatbot, chatterbot, conversational agent, virtual agent Virtual Assistant Aviva’s V-Person™ helps users with questions about Motor, Home and Travel insurance. Besides being found on these pages, the virtual assistant has also been deployed on the Car Quote form and can be launched by users logged into the Self Service area. The use of Site Context allows for content to be restricted to keep the user from being drawn out of a specific content group before an application or sale is completed.

Sarah a chatbot / virtual assistant representing Royal Mail

chatbot, chatterbot, conversational agent, virtual agent Sarah Sarah is the virtual online assistant of Royal Mail. She gives immidiate answers to questions posed by the Royal Mail´s customers. The majority of the enquiries are on the delivery status of parcels.

Expired Virtual assistant a chatbot / virtual assistant representing Alliance Leicester

chatbot, chatterbot, conversational agent, virtual agent Virtual assistant Alliance & Leicester has removed their site search tool and replaced it with their Virtual Assistant. Typing a question or keyword in the search box on their homepage automatically brings up the Virtual Assistant.

Expired Mortgage Brian a chatbot / virtual assistant representing Mortgage Trading Exchange

chatbot, chatterbot, conversational agent, virtual agent Mortgage Brian Mortgage Brian, the Mortgage Trading Exchange (mte)'s V-Person™ solution, features static images of a real person which change depending on the user input. The virtual assistant is available 25/7 to answer queries on the mte website.

Vashenka a chatbot

chatbot, chatterbot, conversational agent, virtual agent Vashenka Vashenka likes to chat. Her interests are mushrooms, purple stuff, thinking about thinking, science, robotics and wondering where knowledge comes from.
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