The 28 Absolute Best Facebook Messenger Chatbot Tools Available for 2020

Looking for the best Facebook Messenger chatbot tools?

Maybe you’re intrigued by the thought of giving personalized recommendations, daily updates, scheduling help, capturing leads, or something else. Or maybe you heard that Messenger chatbots can help you interact with customers for a fraction of the cost of a human counterpart.

We find it intriguing as well, which is why here at Chatbots.org, we keep a close eye on all the best Facebook Messenger chatbot tools available so that you can make an informed decision on which is best suited to your business needs.

Although there are many Messenger apps to choose from, there’s a clear consensus on which Messenger chatbot platforms are the leaders of the pack.

Table of Contents

#1. Facebook Messenger Chatbot Tools: MobileMonkey
#2. Facebook Messenger Chatbot Tools: Conversable
#3. Facebook Messenger Chatbot Tools: Botsify
#4. Facebook Messenger Chatbot Tools: Odus.ai
#5. Facebook Messenger Chatbot Tools: WP-Chatbot
#6. Facebook Messenger Chatbot Tools: Reply.ai
#7. Facebook Messenger Chatbot Tools: The Bot Platform
#8. Facebook Messenger Chatbot Tools: Automat
#9. Facebook Messenger Chatbot Tools: ChattyPeople
#10. Facebook Messenger Chatbot Tools: Kayako
#11. Facebook Messenger Chatbot Tools: ChatterOn
#12. Facebook Messenger Chatbot Tools: Pandorabots
#13. Facebook Messenger Chatbot Tools: DialogFlow
#14. Facebook Messenger Chatbot Tools: OctaneAI
#15. Facebook Messenger Chatbot Tools: TARS
#16. Facebook Messenger Chatbot Tools: Converse AI
#17. Facebook Messenger Chatbot Tools: It’s Alive
#18. Facebook Messenger Chatbot Tools: Flow XO
#19. Facebook Messenger Chatbot Tools: Engati
#20. Facebook Messenger Chatbot Tools: ActiveChat
#21. Facebook Messenger Chatbot Tools: Surveybot
#22. Facebook Messenger Chatbot Tools: ChatKit
#23. Facebook Messenger Chatbot Tools: Chatfuel
#24. Facebook Messenger Chatbot Tools: ZoConvert
#25. Facebook Messenger Chatbot Tools: ManyChat
#26. Facebook Messenger Chatbot Tools: Sequel
#27. Facebook Messenger Chatbot Tools: Botkit
#28. Facebook Messenger Chatbot Tools: Botsociety
Conclusion: Benefits of Using Web Chat Apps on a Website

What is a Facebook Messenger Chatbot?

Facebook Messenger chatbots are artificial intelligence computer characters that can hold conversations with humans from within the Facebook Messenger chat application.

Businesses can develop inexpensive, feature-rich automated chat solutions for customer communication ranging from customer service to entertainment to marketing and sales automation.

These solutions run on the end user's Facebook Messenger mobile app, desktop app, or on their business website for users with a Facebook Messenger login.

Facebook Messenger chatbots are a scalable and affordable solution that can help businesses operate at a high level on par with large scale systems.

Advantages of Facebook Messenger chatbots include the fact that there are over 1.4 billion active global users of Facebook Messenger.

Customers report instantaneity and convenience of communicating with service providers from the chat applications they already have as their top two reasons for favoring chat for customer service communications. This is followed by the benefit of retaining a persistent chat history, another unique advantage of chatbots in Facebook Messenger.

What can Facebook Messenger chatbot tools do for business?

 

So, what are the most valuable things a Facebook Messenger chatbot tools help you do?
  • Identify and qualify leads
  • Save time and money on customer care
  • Reach your audience directly in real-time
  • Handle ecommerce transactions
  • Re-engage customers on multiple platforms

 

Here are the best Facebook Messenger chatbot tools for your business in 2020.

#1. Best Facebook Messenger Chatbot Tool: MobileMonkey

MobileMonkey is an all-in-one chatbot builder and editor that supports Facebook Messenger bots, website bots, SMS bots, and live chat integration.

best Facebook Messenger chatbot tools - MobileMonkey
Mobile Monkey Features:
  • Multi-channel chatbot platform on web and mobile app
  • Native web chat, Facebook Messenger, and SMS marketing tools
  • Visual-flow chatbot builder and editor
  • Chatbot templates
  • Multilingual
  • Zapier and other integrations
  • Mobile friendly
  • Facebook Messenger Ads
  • Live chat integration and handoff
  • Analytics and reporting

 

Pros - MobileMonkey:
  • Extensive suite of chatbot tools and automation
  • Surprisingly easy to use for such a robust platform
  • Chatbot builder and workflows
  • Works across many channels (SMS, web chat, Messenger) and unifies all conversations in one inbox
  • Unlimited contacts and leads on all plans
  • Huge user community

 

Cons - MobileMonkey:
  • Frequently updating user interface due to new features

 

MobileMonkey Pricing: You can get started building bots with a non-expiring version of MobileMonkey for free. If you need advanced automations and integrations, pricing then starts at $14.25/mo, and goes up to $299/mo.

 

#2. Facebook Messenger Chatbot Tools: Conversable

Conversable is a messaging and voice conversational platform for designing, building and distributing AI-enhaced messaging and voice experiences.

best Facebook Messenger chatbot tools - Conversable
Conversable Features:
  • Visual chatbot builder
  • AI training tools for insights
  • Customer management system (CMS)
  • Marketing tools
  • API interface
  • Analytics and reporting tools
  • Pre-built bot templates
  • Interactive conversation editor

 

Pros - Conversable:
  • Create conversational campaigns for multiple channels, including Facebook Messenger, Twitter, Amazon Alexa, Google Assistant, SMS, Web Chat.
  • Provide strategic advice, service, support, SLAs, and data security.

 

Cons - Conversable:
  • User friendliness is the main objection to using Conversable
  • Not suitable for small or even most medium sized businesses

 

Conversable Pricing: Need to contact Conversable for pricing.

#3. Facebook Messenger Chatbot Tools: Botsify

Botsify is a platform that allows a business to create a chatbot for Messenger, Slack, or a website.

best Facebook Messenger chatbot tools - Botsify
Botsify Features:
  • Visual flow bot builder and editor
  • Chatbot templates
  • Store user data
  • Keyword auto-responses
  • Multilingual chatbots
  • Enable bot to send email notifications
  • Alexa voicebot
  • Integrate with other business systems

 

Pros - Botsify:
  • Quick and easy to set up a bot
  • Basic machine learning features
  • Basic analytics
  • Integrations assist in using data from website to chatbot

 

Cons - Botsify:
  • Advanced responses require hard coded dynamic API-based responses
  • Pricing based on the number of subscribers
  • Limited number of contacts in the pricing model, which quickly becomes $300/mo
  • Chat capture feature is free only during the 14 day trial, and with a single chatbot
  • No multi-channel marketing features (Facebook Messenger only)

 

Botsify Pricing: After a free 14-day trial, Botsify starts at $50/mo with up to 30K contacts. After that, it jumps to $300/mo for unlimited contacts.

#4. Facebook Messenger Chatbot Tools: Odus.ai

Odus.ai is a conversational AI-based chatbot platform with an intuitive and non-programming interface.

best Facebook Messenger chatbot tools - Odus.ai
Odus.ai Features:
  • Customer support automation
  • Team offers custom built integrations with other software
  • Vocie calls and text messages connection via third party providers
  • Multilingual assistants
  • User segmentation
  • Analytics of scenarios, conversations and dialogs

 

Pros - Odus.ai:
  • Full automation of customer support with patented technology
  • Focused on the AI side of their chatbot, so potential upside could be high.
  • Works across multiple platforms like Facebook Messenger, WhatsApp, Telegram and others.
  • Can use to sell your products by connecting your product database or connecting to Shopify.

 

Cons - Odus.ai:
  • Not an easy to use or intuitive platform when you first get started. No conversation flow builder like most other chatbot platforms.
  • Relying on AI/machine learning to accurately answer questions and provide good customer service 99% of the time is unrealistic in 2020. Prepare for to deal with some people being upset with your bot.
  • Not built for marketers. This tool is almost strictly used for customer service.

 

Odus.ai Pricing: On the Odus.ai free plan, you get limited access and 5 free templates. The basic plan offers full platform access at $0.005+ per request. And the premium support plan provides expert support for $245+ per month.

#5. Facebook Messenger Chatbot Tools: WP-Chatbot

WP Chatbot is probably the best WordPress chatbot on the market, which is why it comes in at #3 on the list. It’s a quick and easy way to get a sophisticated web chat app onto any WordPress site.

WP-Chatbot Features:
  • One-click-install for WordPress
  • Custom greeting messages
  • Add Messenger customer chat in web applications
  • Multiple languages supported
  • Traditional live chat and robust chatbot builder

 

Pros - WP-Chatbot:
  • Super easy to install.
  • Team-friendly inbox for your marketing, sales and support teams
  • Full integration with MobileMonkey
  • Complete chat history and contacts storage
  • Detailed positioning, customization and branding

 

Cons - WP-Chatbot:
  • Requires Facebook Messenger

 

WP-Chatbot Pricing: WP-Chatbot is free to get started. If you want the enhanced website chat widget for WordPress, pricing starts at $48/year total.

#6. Facebook Messenger Chatbot Tools: Reply.ai

Reply.ai is built with answering customer questions in mind. Its goal is to us AI to deflect support volume on your digital channels without compromising on customer experience.

best Facebook Messenger chatbot tools - Reply.ai
Reply.ai Features:
  • Customer service bots
  • Ecommerce bots for Shopify, Magento, Salesforce Commerce
  • Zendesk, Kustomer, and Khoros AI solutions
  • Allows for 24/7 support of your customers
  • Build bots for Facebook Messenger, WhatsApp and other platforms
  • Analytics and reporting
  • Visual bot builder
  • Bot to human handoffs

 

Pros - Reply.ai:
  • Strong for customer support and answering your most commonly asked questions.
  • Dedicated support, advanced reporting, enterprise-ready software

 

Cons - Reply.ai:
  • Company focus is mostly on deflecting support tickets for larger companies. Bots can do a lot more, and many of their competitors have those tools as well.
  • Until NLP and AI heavy chatbots are able to hold real conversations, it feels like you’re paying for enterprise level software, but what you’re really getting is a chatbot team from Reply.ai.

 

Reply.ai Pricing: No pricing available. You’ll have to schedule a demo to talk pricing with Reply.ai.

#7. Facebook Messenger Chatbot Tools: The Bot Platform

The Bot Platform is an enterprise solution for building bots on Messenger and Workplace by Facebook.

best Facebook Messenger chatbot tools - The Bot Platform
The Bot Platform Features:
  • Workplace by Facebook bots
  • Facebook Messenger bots
  • Automation tools

 

Pros - The Bot Platform:
  • Lots of bot templates to help you get started quickly.
  • No coding experience required.
  • Have a specialty in internal use of bots.

 

Cons - The Bot Platform:
  • Focused primarily on Messenger and Workplace, therefore limiting what you can use the platform for.

 

The Bot Platform Pricing: You’ll need to get in touch with The Bot Platform to get pricing information.

#8. Facebook Messenger Chatbot Tools: Automat.ai

Automat is an enterprise-level, fully-managed chatbot provider. Tell them what you want, and they will build it for you.

best Facebook Messenger chatbot tools - Automat
Automat Features:
  • Conversational ads and landing pages
  • Ecommerce bots
  • Support bots
  • FAQ and human handoff for support
  • AI and machine learning features

 

Pros - Automat:
  • Multi-purpose bot platform with reach across different channels.
  • Lots of support and custom build options from the Automat team.

 

Cons - Automat:
  • Not suitable for small and many medium sized businesses.
  • Difficult to make small iterations and to build new bots quickly without the help of Automat team.

 

Automat Pricing: You can test out the platform for free. After that, pricing is negotiated.

#9. Facebook Messenger Chatbot Tools: Chattypeople

Chattypeople is a chatbot platform for creating an AI chatbot on Facebook with integrated Facebook commerce. Ideal for entrepreneurs and marketers in small companies that want enterprise level technology.

best Facebook Messenger chatbot tools - Chattypeople
Chattypeople Features:
  • Facebook Messenger bots
  • Facebook commerce bots
  • Shopify integration to Facebook
  • AI/machine learning technology

 

Pros - Chattypeople:
  • No coding required. Create a Facebook messaging bot quickly and easily.
  • Perfect for small businesses that want enterprise level technology.

 

Cons - Chattypeople:
  • Focused primarily on Facebook Messenger

 

Chattypeople Pricing: Chattypeople is free to get started. If you need advanced automations and integrations, pricing then starts at $14.25/mo, and goes up to $299/mo.

*NOTE: Chattypeople was acquired by MobileMonkey (#1 on this list) in 2018.

#10. Facebook Messenger Chatbot Tools: Kayako

Kayako Engage is another help desk software platform that has a live chat feature for support.

best Facebook Messenger chatbot tools - Kayako
Kayako Features:
  • Live chat
  • Help center
  • Analytics
  • Customer journey
  • Messenger chatbot
  • Shared team inbox
  • Ecommerce support

 

Pros - Kayako:
  • Native integration with help desk
  • Live chat agent routing
  • Many integrations
  • Customer activity tracking and analytics

 

Cons - Kayako:
  • Uses unique reporting language, like SQL, which you need to learn
  • Integration options very limited
  • Lots of complexity that other platforms do not have

 

Kayako Pricing: Five different plans for chat and customer service tools, ranging from free to $59/mo per agent.

#11. Facebook Messenger Chatbot Tools: ChatterOn

ChatterOn is a chat bot building platform which specializes in combining user conversation flow with AI and rich content elements. It’s a great bot for those that want a cheap, easy to use tool which you can get started with quickly.

best Facebook Messenger chatbot tools - ChatterOn
ChatterOn Features:
  • Facebook Messenger and website chat
  • Visual chatbot builder
  • Uses machine learning
  • Advertising integration with RadBot
  • Predefined bots with intent and conversation flow

 

Pros - ChatterOn:
  • 20 pre-built bots available, no coding skills required, so you can get started fast.
  • Intuitive user interface, easy to create new modules and connections.
  • Can use to create simple bots, as well as in-depth bots by using APIs.
  • Free account provides access to all features, unlimited chatbots and up to 15K messages in a month.

 

Cons - ChatterOn:
  • No ability to test your bot unless you connect to Facebook, subscribe to your bot, and then test inside Messenger.
  • Hard to tell what you can do with ChatterOn unless you start using the product. Website and resources are bare bones.
  • No 24/7 support unless you need custom development and are on their enterprise plan.
  • Not a lot features compared to the competition. Additional features can be built for you by ChatterOn’s developers.

 

ChatterOn Pricing: With a free ChatterOn account, you can get access to all of their features, build unlimited chatbots, and send up to 15K messages per month. After 15K messages are sent, billing begins at $0.0010 per message.

#12. Facebook Messenger Chatbot Tools: Pandorabots

Pandorabots is an open-source website allowing people to build and publish chatbots on the web.

best Facebook Messenger chatbot tools - Pandorabots
Pandorabots Features:
  • AIML is the main differentiator
  • Voice enabled for speech-to-text and text-to-speech
  • Mobile support
  • Web hosting and publishing
  • Free documentation and training
  • Multilingual
  • Context-aware
  • Web-based development tools
  • Conversational logs
  • Integrate with external knowledge sources
  • RESTful APIs

 

Pros - Pandorabots:
  • Open source platform, so you can own and download your code
  • Deploy to messaging or voice channels
  • If you’re willing to build your own bot, lots of flexibility and can easily build high performance bots

 

Cons - Pandorabots:
  • The use of pure AIML requires that you define your own input/output pairs
  • Not advisable to build your bot using Pandorabots and then host it somewhere else

 

Pandorabots Pricing: Pandorabots does have a free 14 day trial. Pricing after that starts at $19/mo, the next plan is $199/mo, and then above that is Enterprise pricing.

#13. Facebook Messenger Chatbot Tools: DialogFlow

DialogFlow is a Google product that gives users new ways to interact with your product by building engaging voice and tex-based conversational interfaces, such as chatbots and voice applications.

best Facebook Messenger chatbot tools - DialogFlow
DialogFlow Features:
  • Facebook Messenger bots
  • Google Assistant, Amazon Alexa, Cortana integrations
  • Available to use on website and mobile apps

 

Pros - DialogFlow:
  • Advanced natural language processing (NLP).
  • Number of marketing channels to choose from.
  • Optimized for Google Assistant.
  • Strong machine learning capabilities.

 

Cons - DialogFlow:
  • Usage is limited without ability to code.
  • Limited languages available.
  • Focus on NLP is heavy, so setup and training for DialogFlow takes longer than competitive platforms.
  • No broadcasting (message blast) option.

 

DialogFlow Pricing: DialogFlow has a free plan available. The product is priced monthly based on the edition and pricing plan you choose, along with the requests made each month. Pricing is more complicated than other platforms, so take a look for yourself if interested: DialogFlow Pricing

#14. Facebook Messenger Chatbot Tools: Octane AI

Octane AI is focused on direct-to-consumer (D2C) brands and provides chatbots geared towards ecommerce websites, and works primarily with Shopify stores.

best Facebook Messenger chatbot tools - Octane AI
Octane AI Features:
  • Facebook Messenger bots
  • SMS text messaging bots
  • Messenger ads
  • Third party bot analytics integrations
  • Follow-up messages
  • Audience segmentation
  • Order tracking, cart abandonment tools

 

Pros - Octane AI:
  • Strong for ecommerce, with many ecommerce platform integrations.
  • Fairly robust platform with many options for ecommerce bots.

 

Cons - Octane AI:
  • To get access to all features, the platform becomes quite expensive compared to other competing products.

 

Octane AI Pricing: Octane AI has a 30 day free trial period. There are three pricing tiers after the 30 day trial. The Basic plan starts at $9 per month and includes unlimited Facebook messages, automated campaigns, and automated customer support. The Pro plan starts at $209 and includes SMS as well (at the additional cost of $0.02 per message). You can get the Premium, targeted at SMS-heavy merchants, for $999 or more, depending on your preferences.

#15. Facebook Messenger Chatbot Tools: TARS

TARS is a drag-and-drop chatbot builder that you can use to create website chatbots or conversational landing pages for your website.

best Facebook Messenger chatbot tools - TARS
TARS Features:
  • Create conversational landing pages
  • Lead capture and qualification
  • Chatbot templates by industry
  • Chatbot workflow builder
  • Analytics and marketing tools

 

Pros - TARS:
  • Strong for pay-per-click (PPC) marketing campaigns.
  • Easy to use, drag-and-drop builder with zero coding required.
  • Almost 1,000 chatbot templates for different industries and use cases that can be edited and customized.

 

Cons - TARS:
  • Pricing is significantly higher than other competitive applications.
  • Advanced analytics and marketing tools are only available at the $499/mo mark and above.

 

TARS Pricing: TARS offers a free 14 day trial. After that, pricing starts at $99/mo for 5 chatbots and 1,000 chats per month on the Professional plan. On the Business plan, pricing starts at $499/mo for 10 chatbots and 5,000 chats per month.

#16. Facebook Messenger Chatbot Tools: Converse AI (SmartSheet)

SmartSheet’s Converse AI is a platform to build, train and launch chatbots for medium to large sized companies.

best Facebook Messenger chatbot tools - Converse AI
Converse AI Features:
  • FAQ handling
  • Automated workflows
  • Integrations to internal tools
  • Surveys and notifications
  • Quick start templates
  • Voice, image and video support
  • Drag and drop chatbot builder

 

Pros - Converse AI:
  • Wide range of integrations in addition to Facebook Messenger, including Slack, Smooth, Nexmo, Salesforce, Stripe, and PayPal.

 

Cons - Converse AI:
  • Interface and user experience is complex and takes time getting used to.

 

Converse AI Pricing: No pricing available online for Converse AI. You’ll need to contact their team to negotiate pricing.

#17. Facebook Messenger Chatbot Tools: ItsAlive

ItsAlive is a chatbot building platform for Facebook Messenger that uses “recipe” workflows, which makes the product different from other chatbot platforms.

best Facebook Messenger chatbot tools - ItsAlive
ItsAlive Features:
  • Facebook Messenger bot builder
  • Recipe workflows
  • Persistent Menu that’s always available to users
  • Unanswered questions tab
  • Intercom integration
  • Notifications and alerts
  • Analytics dashboard

 

Pros - ItsAlive:
  • Once you understand the recipe workflow, you can very quickly build a conversation.
  • Persistent menu feature allows you to create a menu that is always visible to the user. This can come in handy if the user wants to navigate back to a certain point in the bot or misclicks and goes down the wrong conversational path.
  • Unanswered questions tab allows you to look at all the questions that the bot was unable to answer.
  • Solid user interface that’s easy to navigate.

 

Cons - ItsAlive:
  • Visual builder is lacking abilities that many other platforms have, such as a bird’s eye view of your bots.
  • Inability to test your bots without testing them in Facebook Messenger.
  • Fairly limited use cases, as the product is built almost entirely for Facebook Messenger apps.
  • Unable to unlock full feature set unless you negotiate Enterprise plan pricing.

 

ItsAlive Pricing: ItsAlive has 5 pricing tiers. The Free plan gives you 1 chatbot and up to 1,000 messages per month, but doesn’t include any advanced features. The Solo plan is $19/mo and includes 5,000 messages, and some advanced features. The Plus plan is $49/mo, you get 2 chatbots and up to 20,000 monthly messages, as well as a few additional advanced features. At $99/mo, the Pro plan gets you 5 bots and up to 100,000 messages per month. Finally, the Enterprise plan unlocks all features and unlimited bots and messages per month.

#18. Facebook Messenger Chatbot Tools: Flow XO

Flow XO is a more complete solution for building chatbots, hosting them and deploying them across different channels/platforms.

best Facebook Messenger chatbot tools - Flow XO
Flow XO Features:
  • Virtual welcome mat for visitors
  • Lead capture tools
  • Live chat
  • Ability to answer simple questions
  • Accept payments through your bot
  • Messenger, Slack, Telegram, Twilio, web chat

 

Pros - Flow XO:
  • No coding skills required and easy to use user interface (UI).
  • Not only limited to Facebook Messenger. You can also build chatbot widgets for your website or integrate them with suitable third-party platforms.

 

Cons - Flow XO:
  • Although the user interface is elegant, the ability to actually create a bot in a reasonable amount of time is a problem.
  • No easy human to bot handoff, making your bot largely responsible for all customer and site visitor interactions. Lots could go wrong here.

 

Flow XO Pricing: Flow XO has a free account to get started. Paid versions start at $19/month, which gets you 5,000 interactions and you can add 25,000 by paying an extra $25/month and add five more bots for an extra $10/month.

#19. Facebook Messenger Chatbot Tools: Engati

Engati chatbots deliver comprehensive customer support, automated sales and marketing, as well as intelligent HR management.

best Facebook Messenger chatbot tools - Engati
Engati Features:
  • Conversation flow builder
  • Machine learning and proprietary NLP
  • Multilingual
  • Web chat, live chat, mobile, social media bots
  • Bot templates
  • Broadcasting and campaign management
  • Ecommerce tools
  • Voice bots
  • Mobile SDKs
  • Analytics

 

Pros - Engati:
  • Platform is code-free and supports Facebook Messenger, KiK, Telegram, Slack, and other platforms.
  • Advanced integrations framework for JSON Rest APIs with many OOB integrations.
  • Omnichannel - meaning you can build one bot and deploy it across 14+ channels, including web chat, mobile, and social media.

 

Cons - Engati:
  • You need to get to the Enterprise level pricing in order to take advantage of live chat, the automated FAQ builder, voice interactions, and data retention.
  • Hard to get started and little tutorials or documentation to help with that.

 

Engati Pricing: Free plan allows up to 1K interactions, 2 bots, and 1 brand. After that, Professional plan pricing starts at $19/mo for up to 10K interactions, 5 bots, and 1 brand. Business plan pricing is $50/mo for up to 30K interactions, 20 bots, and 1 brand. Anything above those thresholds requires you contacting Engati for enterprise pricing.

#20. Facebook Messenger Chatbot Tools: ActiveChat.ai

ActiveChat is built for ecommerce and customer support. The platform works across Facebook Messenger, Twilio SMS, and has integrations for Shopify and WooCommerce.

best Facebook Messenger chatbot tools - ActiveChat
ActiveChat Features:
  • Available channels: Facebook Messenger, Twilio SMS
  • Ecommerce platform integrations with Shopify and WooCommerce
  • CRM integrations
  • Visual chatbot builder
  • Can connect your live support framework

 

Pros - ActiveChat:
  • Easy to get started with visual chatbot builder and LEGO for chatbots.
  • Ability to add timers and delays which make the bot more natural feeling than many other chatbots.
  • Ecommerce tools for cart abandonment.

 

Cons - ActiveChat:
  • Pricing is high compared to competitors who have more robust feature sets.

 

ActiveChat Pricing: Free plan provides single bot with up to 500 monthly active users, but lacks many features. Starter plan is $19 a month and gives you one bot with up to 1,000 monthly active users. Architect plan is $49 a month where you get access to all features. And the Agency bot is $249/mo, which gets you ten bots for 50K monthly active users and access to all features.

#21. Facebook Messenger Chatbot Tools: Surveybot

Surveybot provides a platform for users to (not surprisingly) create surveys, which they can send to their audience on Facebook Messenger and Facebook Workplace.

best Facebook Messenger chatbot tools - Surveybot
Surveybot Features:
  • Surveys
  • Panels
  • Campaign management
  • Page builder
  • Zapier integrations

 

Pros - Surveybot:
  • 12+ question types, advanced conversational logic, and answer piping are what distinguish Surveybot. If your business relies heavily on the data you can gather from surveys, Surveybot has more survey tools for Messenger than any other platform.

 

Cons - Surveybot:
  • For being limited to Facebook Messenger and Facebook Workplace, as well as limited to survey functionality, the pricing is hard to justify when you can create surveys and much more on other platforms at a lower cost.
  • There’s no custom branded version, so you’re using Surveybot and the recipients of your survey are going to know it, even if you’re willing to pay more.

 

Surveybot Pricing: Your first 50 survey responses are free. After that, there are nine pricing tiers ranging from $6/mo for 50-100 responses, all the way up to $549/mo for 15K-25K responses. After 25K responses, pricing must be negotiated by contacting Surveybot.

#22. Facebook Messenger Chatbot Tools: ChatKit (Pusher)

ChatKit provides enterprise level solutions for automated messaging on Facebook Messenger, as well as SMS messaging and Google Chat.

best Facebook Messenger chatbot tools - ChatKit
ChatKit Features:
  • Facebook Messenger, SMS messaging, Google RCS
  • 1:1 and group chat
  • Media messaging
  • Webhooks
  • Push notifications
  • Message history
  • Admin roles and permissions
  • Marketplace commerce bots

 

Pros - ChatKit:
  • Flexible and customizable using APIs and developers.
  • Over 40 libraries and SDKs for multiple operating systems and programming languages.
  • Wide range of integrations including Zendesk and Shopify.

 

Cons - ChatKit:
  • Not built for marketers out of the box. Developers are required to get the most out of the product.
  • Don’t get a lot more in the Startup pricing plan than you do in the Free plan. To get a lot out of the platform you’ll need to pay at least $499/mo, and that still only gets you 15K unique contacts and 3 user seats. Pricing thresholds in general seem to be way off compared to other platforms.

 

ChatKit Pricing: Free version comes with 1K unique contacts, 200K messages, 2 user seats and standard support. From there, Startup pricing is $99/mo for 2.5K unique contacts, 500K messages, and 2 user seats. The Growth plan starts at $499/mo for 15K unique contacts, 3 million messages and 3 user seats. Above that you’ll need to contact ChatKit for negotiated pricing.

#23. Facebook Messenger Chatbot Tools: Chatfuel

Chatfuel is a self-serve bot building platform that allows for live chat and automated chatbot integration.

best Facebook Messenger chatbot tools - Chatfuel
Chatfuel Features:
  • Facebook Messenger platform
  • Bot templates
  • Multilingual bots
  • Store user data
  • Keyword auto-responses
  • Integration with other business systems

 

Pros - Chatfuel:
  • Provides flexibility for custom coding.
  • No coding experience required.
  • Free version allows you to get to know what’s available to you on the platform.

 

Cons - Chatfuel:
  • Limited almost entirely to Facebook Messenger. Limited integrations and channels to use the product with are the main setback for Chatfuel, and with similar pricing to competitors, you’re not getting as much bang for your buck.
  • Surprisingly lacking in marketing tools available to use on the platform.
  • Not as easy to get started with Chatfuel as it is with many Messenger bot builders.
  • Need to rely on many third party integrations to get the most out of the product.

 

Chatfuel Pricing: Free version provides access to basic features and up to 1,000 subscribers. Pro version starts at $15/mo, but is based on number of users and only up to 500 subscribers, so you get less subscribers, in exchange for more features. There are 7 more tiers in the Pro plan alone, maxing out at $180/mo for up to 25,000 subscribers.

#24. Facebook Messenger Chatbot Tools: ZoConvert

ZoConvert aims to make it quick and easy to create Facebook Messenger bots with marketing, sales, and support tools.

best Facebook Messenger chatbot tools - ZoConvert
ZoConvert Features:
  • Facebook Messenger bot
  • Shopify integration
  • Affiliate program
  • Automated messaging

 

Pros - ZoConvert:
  • Created with Shopify ecommerce storefronts in mind. Works great to recover abandoned carts and to solve other common ecommerce pain points.

 

Cons - ZoConvert:
  • Limited to Facebook Messenger, so if someone isn’t signed into Messenger, or doesn’t use Facebook Messenger, you’ll have difficulty capturing customer information and the checkout/buying process for customers will be troublesome.

 

ZoConvert Pricing: ZoConvert is another pay-as-you-go pricing model, based on the number of subscribers you have each month. Your first 100 subscribers are free. After that, there are four additional pricing tiers. For 1K subscribers, you pay $19/mo; 5K subscribers is $59/mo; 20K subscribers is $99/mo, and above that you’ll need to contact ZoConvert for pricing.

#25. Facebook Messenger Chatbot Tools: ManyChat

ManyChat is a Facebook Messenger bot-building platform with integrated live chat and chatbot communication.

best Facebook Messenger chatbot tools - ManyChat
ManyChat Features:
  • Build chatbot with visual flow builder and editor
  • Chatbot templates
  • Store user data
  • Enable bot to send email notifications
  • Multilingual chatbots
  • Integrate with other business systems

 

Pros - ManyChat:
  • Built-in marketing tools

 

Cons - ManyChat:
  • Pricing based on number of contacts you have
  • Lack of flexibility for custom coding
  • Limited community resources

 

ManyChat Pricing: ManyChat has a free account that you can use to test out the platform. However, if you want to use it for business, pricing starts at $10/mo for 500 subscribers. There are 7 more pricing tiers, which goes up to $145/mo for more than 20K subscribers per month. If you go above 25K subscribers in a month, which most medium or large sized companies do, you need to talk to ManyChat about a pricing plan.

#26. Facebook Messenger Chatbot Tools: Sequel

Sequel focuses on getting its users to build chatbots that engage with users on a conversational level via their NLP technology and interactive content. And it’s free.

best Facebook Messenger chatbot tools - Sequel
Sequel Features:
  • 5 bot templates, including a personal assistant, StoryBot, GameBot
  • Natural Language Processing (NLP)
  • Publish bots to Facebook Messenger, KiK, Telegram, and Viber
  • Message broadcasting
  • API integrations
  • Group chat

 

Pros - Sequel:
  • Chatbot templates, which you can then customise using a drag-and-drop editor.
  • Sequel specializes in creating interactive and engaging content for your audience.
  • No assembly, coding required. Answer a few questions and a ready to launch bot will be generated automatically.

 

Cons - Sequel:
  • Broadcasting function is hard to manage and segment your audience.
  • Persistent menu is difficult to figure out and setup.
  • Free platform, so don’t expect too much!

 

Sequel Pricing: Sequel is a free chatbot service.

#27. Facebook Messenger Chatbot Tools: Botkit

Botkit is different from most of the other chatbot platforms on this list. Botkit is an open source developer tool for building chatbots, apps and custom integrations for major messaging platforms. Also note that if you look closely at the below homepage of Botkit, you’ll see that they’ve recently been acquired by Microsoft.

best Facebook Messenger chatbot tools - Botkit
Botkit Features:
  • Open source libraries for developers
  • Visual conversation builder
  • Integrated natural language processing (NLP)
  • Dozens of plugins
  • Built-in stats and metrics

 

Pros - Botkit:
  • If you’re a developer and you love bots, you can do a lot with Botkit and learn a ton from their community of over 7,000 devs on Slack and GitHub.
  • Rigorously tested code from thousands of bot builders.

 

Cons - Botkit:
  • If your company doesn’t use Microsoft enterprise tech and doesn’t want to, using Botkit may force you into the Microsoft stack after there recent acquisition.
  • Currently there are not a lot of options for developers who don’t work in Node.js.

 

Botkit Pricing: Botkit has a free version and paid version that starts at $5/mo. Pricing gets higher based on how many bots and active users you have.

#28. Facebook Messenger Chatbot Tools: Botsociety.io

Botsociety’s platform includes a chatbot builder that allows you to build out entire conversations for all the main chat platforms, including Messenger, WhatsApp, Slack, and your website.

best Facebook Messenger chatbot tools - Botsociety
Botsociety Features:
  • Visual chatbot builder
  • Chatbot templates
  • Voice and messaging bots

 

Pros - Botsociety:
  • The visual editor on Botsociety is as easy as it gets to use, and has plenty of options to create engaging content.
  • Pre-built templates are solid and most are ready to go right out of the box.

 

Cons - Botsociety:
  • Maybe the biggest drawback of Botsociety is the fact that you need to connect to another bot builder to actually publish your bot.
  • Doesn’t handle freeform responses. With many chatbot platforms, you can set the bot to look out for certain keywords like “help me” or “support.” If the user’s response contains a keyword on your list, then a response is automatically triggered that corresponds to that keyword. With Botsociety, the user’s responses have to be specific. Your bot has to tell the user which words they can type.

 

Botsociety Pricing: Botsociety offers three pricing levels. The free plan doesn’t skimp on any features, which is nice. Instead, it limits the amount of bots you can create. You can only have 2 designs, 30 messages per design, and 1 export. The professional plan is $79/mo per user and provides unlimited designs, messages, and exports. For anything more than that, you’ll need to contact Botsociety for pricing.

Why use Facebook Messenger chatbot tools?

There are couple huge advantages to using a Facebook Messenger bot.

One is that there’s a low barrier to entry for both you and your audience. Facebook Messenger is the third most-used app in the world, used by 68% of app users.

Messenger isn’t only for group chats among friends and family. A recent Nielsen survey found that people think messaging is the second-best way to talk to a business, and people exchange two billion messages with businesses over Facebook Messenger each month.

Building a Facebook Messenger bot is a lot cheaper than building a mobile app as far as effective ways to communicate with your audience goes.

Another advantage is that chatbots are not yet a saturated marketing channel.

Marketing email click-through rates are 3.1% on average, haven’t improved in years, and only 30% of marketing emails are ever opened. Chatbots can help you bypass peoples competitive inboxes.

Facebook Messenger Chatbot Additional Resources

  • Facebook Messenger Chatbot Buyer's Guide – 10 Questions to Ask
  • The 12 Facebook Messenger Chatbot Features That Every Business Needs to Use
  • 8 Types of Integration Your Facebook Messenger Chatbot System Should Have
  • Five Ways to Identify Your Current Facebook Messenger Bot Needs & Costs

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