NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
| since May 2009 in English, Web, Social, Text recognition, Animated avatar, Commercial |
Cleverbot listens to his conversational partners and repeats in a very smart way. | by I.-A.Industrie since Apr 2009 in English, Web, Branded conversations, Customer service, Knowledge management, Text recognition, Avatar, Commercial |
KAR Intelligent Computer© (Katia Automatique Robot Intelligent Computer©) is a software with 2 main functions:| by Creative Virtual since Feb 2009 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Faceless, Commercial |
Customers using the Sainsbury's Bank website are able to find answers to their questions quickly and easily thanks to their online virtual assistant. Covering topics ranging from insurance to travel services to Nectar Points, this V-Person™ system utilises a non-avatar template that reflects the company branding. The virtual assistant is launched through the use of the site search located at the top of each page on the website.
| by unknown since Feb 2009 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial |
Ask Laura| by Synthetix since Dec 2008 in English, Web, Branded conversations, Customer service, Leisure, Text recognition, Picture, Commercial |
Synthetix launched its first smartAgent deployment in the Pub retail sector for Enterprise Inns Plc.| by The Virtual Zone since Nov 2008 in English, Web, Proof of Concept, Text recognition, Picture, Commercial |
Paige is ready to answer your questions about Virtual Assistants and more. If you would like Paige to provide you with a demo of what a VA can do for your organisation, please get in touch!
| by Synthetix since Nov 2008 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial |
Synthetix successfully launched what is believed to be the first Virtual Agent deployment into the Utilities sector for the organisation delivering water and sewage services within South West England, Wessex Water.
Shak
a chatbot / virtual assistant representing Milton Keynes Council
| by Creative Virtual since Oct 2008 until Jul 2012 in English, Web, Branded conversations, Customer service, Government, Text recognition, Video, Commercial |
Milton Keynes Council have given their V-Person™ systems, Ask Shak and Ask Jo, another upgrade by intergrating Google search functionality. When a user asks a question or enters a keyword, Shak and Jo search both the V-Person knowledgebase and the Milton Keynes Council website for matches. Results of the site search are displayed in the 'Search Results' tab at the bottom of the template and, when no matches are found in the virtual assistant knowledgebase, in a page loaded in the background. This integration means that visitors to the Council's website are now able to find the answers to all their queries with the ease of one user friendly interface.
| by Transversal since Oct 2008 in English, Web, Body health, Branded conversations, Customer service, Text recognition, Picture, Commercial |
Mothercare is improving the customer experience on its website with the launch of Ask Carrie, an interactive virtual assistant. Ask Carrie delivers fast, accurate answers to queries across the Mothercare website. Customers are able to ask questions directly using the system without the need to call or email the Mothercare contact centre. Ask Carrie also ensures faster access to the wide range of parenting information and resources on the Mothercare website. By allowing customers to search using everyday language it ensures that the Mothercare website remains a primary destination for parents. | by Synthetix since Sep 2008 in English, Web, Text recognition, Travel, Picture, Commercial |
How smartAgent is helping; Answering customer queries without having to phone or e-mail, reducing CRM costs, improving customer satisfaction and loyalty, providing a feedback mechanism for customer wants and needs and providing a mechanism to optimise online and offline content. Virgin Holidays is also using the Synthetix.info service to analyse visitors' wants and needs by looking at the questions they ask. The use of the conversational logs and analysis will allow Virgin Holidays to better serve both their online and offline customers. In addition, the conversation logs ensure that Valerie always has up to date information.
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