All-Around Best Features & Value

  • 100% free plan, non-expiring
  • Unlimited contacts on all plans
  • XYZ
  • Cross-platform bots that work on multiple channels
  • One-on-one premier consulting option for any size business
Review: 4.8

Messaging & Voice Conversational Marketing

  • Managed enterprise chatbot service provider
  • Create conversational campaigns for multiple channels
  • Including Facebook Messenger, Twitter, Amazon Alexa, Google Assistant, SMS, Web Chat
Review: 4.6

Develop Facebook Messenger Bots

  • Tiered pricing plans
  • No previous coding knowledge required
  • Facebook Messenger focused platform for sales and marketing bots
Review: 4.5

Conversational AI Platform

  • Craft complex conversational agents
  • Udemy training on Artificial Intelligence Markup Language (AIML) open standard
  • Messaging & voice conversation bots

The 24 Best Ecommerce Chatbot Tools to Supercharge Sales for Your Online Store

There’s a skyrocketing demand to find the best ecommerce chatbot tools. In fact, this year (2023), it’s predicted that 85% of customer service interactions taking place online will be handled by bots.

So how are you going to beat out the competition if they’re using an ecommerce chatbot as well? Answer: Choosing the best chatbot possible for your business.

We wanted to make this easy for you, which is why here at, we keep a close eye on all the best ecommerce chatbot tools available so that you can make an informed decision on which is best suited to your business needs.

Although there are many ecommerce chatbots to choose from, there’s a clear consensus on which platforms are the true powerhouses.

Table of Contents

What can chatbots for ecommerce do for business?
#1. Best Ecommerce Chatbot Tools: MobileMonkey
#2. Best Ecommerce Chatbot Tools: Flow XO
#3. Best Ecommerce Chatbot Tools: Haptik
#4. Best Ecommerce Chatbot Tools: Pandorabots
#5. Best Ecommerce Chatbot Tools: Botsify
#6. Best Ecommerce Chatbot Tools: Automat
#7. Best Ecommerce Chatbot Tools: Conversable
#8. Best Ecommerce Chatbot Tools: Engati
#9. Best Ecommerce Chatbot Tools: Verloop
#10. Best Ecommerce Chatbot Tools: Octane AI
#11. Best Ecommerce Chatbot Tools: ActiveChat
#12. Best Ecommerce Chatbot Tools: Pypestream
#13. Best Ecommerce Chatbot Tools: ChatterOn
#14. Best Ecommerce Chatbot Tools: ChattyPeople
#15. Best Ecommerce Chatbot Tools: Botsociety
#16. Best Ecommerce Chatbot Tools: Tidio
#17. Best Ecommerce Chatbot Tools: WP-Chatbot
#18. Best Ecommerce Chatbot Tools:
#19. Best Ecommerce Chatbot Tools: Gorgias
#20. Best Ecommerce Chatbot Tools: Ada
#21. Best Ecommerce Chatbot Tools: Chatfuel
#22. Best Ecommerce Chatbot Tools: Drift
#23. Best Ecommerce Chatbot Tools: ManyChat
#24. Best Ecommerce Chatbot Tools: DialogFlow
Questions to ask when choosing the best ecommerce chatbot for your business

What can chatbots for ecommerce do for business?

Conversational commerce connects businesses and buyers through messaging apps. And the best ecommerce chatbot tools have opened up some pretty amazing new doors for selling your products online.

Here’s just a few of the benefits to using ecommerce chatbots:
  • Display smart product offerings best suited to user profiles
  • Solve cart abandonment problems
  • Identify and qualify leads
  • Incentivize sales with promotional offers
  • Save time and money on customer care
  • Retain and engage existing customers
  • Handle ecommerce transactions
  • Re-engage customers on multiple platforms


For many online businesses, it’s nearly impossible to manage all the customer conversations being started on a daily basis. That is, not without a platoon of live agents or outsourcing customer support to a call center.

By using bots for customer support and even the selling of your products, there aren’t many other more cost-effective strategies out there to drive a massive ROI.

It really doesn’t matter whether you’re a small or large business either. Smaller online businesses are generally run by few people who are thankful for automation that can help them manage several conversations with their customers at a time, and large companies are saving piles of cash by investing in smart bots that can reliably perform the jobs of an entire call center.

Choosing the proper ecommerce chatbot platform requires understanding not only what they can do for your business, but also the needs of your customer base, as well as the preferred functionality and required capabilities of the chatbot.

So, which of the top players in the chatbot world are best for your ecommerce business? Here, we’ve ranked the 25 absolute best ecommerce chatbot tools for you to choose from.

Enjoy perusing!

#1. Best Ecommerce Chatbot Tools: MobileMonkey

MobileMonkey is an all-in-one chatbot builder and editor that supports Facebook Messenger bots, website bots, SMS bots, and live chat integration.

best ecommerce chatbot tools - MobileMonkey
Mobile Monkey Features:
  • Multi-channel chatbot platform on web and mobile app
  • Native web chat, Facebook Messenger, and SMS marketing tools
  • Visual-flow chatbot builder and editor
  • Chatbot templates
  • Multilingual
  • Zapier and other integrations
  • Mobile friendly
  • Facebook Messenger Ads
  • Live chat integration and handoff
  • Analytics and reporting


Pros - MobileMonkey:
  • Extensive suite of chatbot tools and automation
  • Surprisingly easy to use for such a robust platform
  • Chatbot builder and workflows
  • Works across many channels (SMS, web chat, Messenger) and unifies all conversations in one inbox
  • Unlimited contacts and leads on all plans
  • Huge user community


Cons - MobileMonkey:
  • Frequently updating user interface due to new features


MobileMonkey Pricing: You can get started building bots with a non-expiring version of MobileMonkey for free. If you need advanced automation and integrations, pricing then starts at $14.25/mo, and goes up to $299/mo.

#2. Best Ecommerce Chatbot Tools: Flow XO

Flow XO is a more complete solution for building chatbots, hosting them and deploying them across different channels/platforms.

best ecommerce chatbot tools - Flow XO
Flow XO Features:
  • Virtual welcome mat for visitors
  • Lead capture tools
  • Live chat
  • Ability to answer simple questions
  • Accept payments through your bot
  • Messenger, Slack, Telegram, Twilio, web chat


Pros - Flow XO:
  • No coding skills required and easy to use user interface (UI).
  • Not only limited to Facebook Messenger. You can also build chatbot widgets for your website or integrate them with suitable third-party platforms.


Cons - Flow XO:
  • Although the user interface is elegant, the ability to actually create a bot in a reasonable amount of time is a problem.
  • No easy human to bot handoff, making your bot largely responsible for all customer and site visitor interactions. Lots could go wrong here.


Flow XO Pricing: Flow XO has a free account to get started. Paid versions start at $19/month, which gets you 5,000 interactions and you can add 25,000 by paying an extra $25/month and add five more bots for an extra $10/month.

#3. Best Ecommerce Chatbot Tools:

Haptik is an enterprise level bot platform that started in India in 2013. They have built bots for ecommerce, telecom, banking, financial services and insurance.

best ecommerce chatbot tools - Haptik
Haptik Features:
  • Conversational commerce
  • Lead generation tools
  • Live chat and messaging
  • Conversational IVR - voice assistant
  • Multilingual


Pros - Haptik:
  • Haptik’s main attraction is its technology. They harp on their AI which leverages the data of over 3 billion interactions across different consumer touchpoints.


Cons - Haptik:
  • Only worth considering if you’re an enterprise level company, and even then, it’s hard to tell if you could get the same ROI with a less expensive chatbot platform.
  • It’s nearly impossible to find any real reviews of Haptik online - positive or negative - which is often not a good sign.


Haptik Pricing: Haptik doesn’t provide any pricing, as it’s an enterprise software. However, pricing is determined by the number of messages you transact.

#4. Best Ecommerce Chatbot Tools: Pandorabots

Pandorabots is an open-source website allowing people to build and publish chatbots on the web.

best ecommerce chatbot tools - Pandorabots
Pandorabots Features:
  • AIML is the main differentiator
  • Voice enabled for speech-to-text and text-to-speech
  • Mobile support
  • Web hosting and publishing
  • Free documentation and training
  • Multilingual
  • Context-aware
  • Web-based development tools
  • Conversational logs
  • Integrate with external knowledge sources
  • RESTful APIs


Pros - Pandorabots:
  • Open source platform, so you can own and download your code
  • Deploy to messaging or voice channels
  • If you’re willing to build your own bot, lots of flexibility and can easily build high performance bots


Cons - Pandorabots:
  • The use of pure AIML requires that you define your own input/output pairs
  • Not advisable to build your bot using Pandorabots and then host it somewhere else


Pandorabots Pricing: Pandorabots does have a free 14 day trial. Pricing after that starts at $19/mo, the next plan is $199/mo, and then above that is Enterprise pricing.

#5. Best Ecommerce Chatbot Tools: Botsify

Botsify is a platform that allows a business to create a chatbot for Messenger, Slack, or a website.

best ecommerce chatbot tools - Botsify
Botsify Features:
  • Visual flow bot builder and editor
  • Chatbot templates
  • Store user data
  • Keyword auto-responses
  • Multilingual chatbots
  • Enable bot to send email notifications
  • Alexa voice bot
  • Integrate with other business systems


Pros - Botsify:
  • Quick and easy to set up a bot
  • Basic machine learning features
  • Basic analytics
  • Integrations assist in using data from website to chatbot


Cons - Botsify:
  • Advanced responses require hardcoded dynamic API-based responses
  • Pricing based on the number of subscribers
  • Limited number of contacts in the pricing model, which quickly becomes $300/mo
  • Chat capture feature is free only during the 14-day trial, and with a single chatbot
  • No multi-channel marketing features (Facebook Messenger only)


Botsify Pricing: After a free 14-day trial, Botsify starts at $50/mo with up to 30K contacts. After that, it jumps to $300/mo for unlimited contacts.

#6. Best Ecommerce Chatbot Tools:

Automat is an enterprise-level, fully-managed chatbot provider. Tell them what you want, and they will build it for you.

best ecommerce chatbot tools - Automat
Automat Features:
  • Conversational ads and landing pages
  • Ecommerce bots
  • Support bots
  • FAQ and human handoff for support
  • AI and machine learning features


Pros - Automat:
  • Multi-purpose bot platform with reach across different channels.
  • Lots of support and custom build options from the Automat team.


Cons - Automat:
  • Not suitable for small and many medium sized businesses.
  • Difficult to make small iterations and to build new bots quickly without the help of Automat team.


Automat Pricing: You can test out the platform for free. After that, pricing is negotiated.

#7. Best Ecommerce Chatbot Tools: Conversable

Conversable is a messaging and voice conversational platform for designing, building and distributing AI-enhaced messaging and voice experiences.

best ecommerce chatbot tools - Conversable
Conversable Features:
  • Visual chatbot builder
  • AI training tools for insights
  • Customer management system (CMS)
  • Marketing tools
  • API interface
  • Analytics and reporting tools
  • Pre-built bot templates
  • Interactive conversation editor


Pros - Conversable:
  • Create conversational campaigns for multiple channels, including Facebook Messenger, Twitter, Amazon Alexa, Google Assistant, SMS, Web Chat.
  • Provide strategic advice, service, support, SLAs, and data security.


Cons - Conversable:
  • User friendliness is the main objection to using Conversable
  • Not suitable for small or even most medium sized businesses


Conversable Pricing: Need to contact Conversable for pricing.

#8. Best Ecommerce Chatbot Tools: Engati

Engati chatbots deliver comprehensive customer support, automated sales and marketing, as well as intelligent HR management.

best ecommerce chatbot tools - Engati
Engati Features:
  • Conversation flow builder
  • Machine learning and proprietary NLP
  • Multilingual
  • Web chat, live chat, mobile, social media bots
  • Bot templates
  • Broadcasting and campaign management
  • Ecommerce tools
  • Voice bots
  • Mobile SDKs
  • Analytics


Pros - Engati:
  • Platform is code-free and supports Facebook Messenger, KiK, Telegram, Slack, and other platforms.
  • Advanced integrations framework for JSON Rest APIs with many OOB integrations.
  • Omnichannel - meaning you can build one bot and deploy it across 14+ channels, including web chat, mobile, and social media.


Cons - Engati:
  • You need to get to the Enterprise level pricing in order to take advantage of live chat, the automated FAQ builder, voice interactions, and data retention.
  • Hard to get started and little tutorials or documentation to help with that.


Engati Pricing: Free plan allows up to 1K interactions, 2 bots, and 1 brand. After that, Professional plan pricing starts at $19/mo for up to 10K interactions, 5 bots, and 1 brand. Business plan pricing is $50/mo for up to 30K interactions, 20 bots, and 1 brand. Anything above those thresholds requires you contacting Engati for enterprise pricing.

#9. Best Ecommerce Chatbot Tools: Verloop

Verloop is a platform for personalized conversations with leads, and focuses in converting those leads into paying customers. They also have bots for Shopify, WordPress, and Magento.

best ecommerce chatbot tools - Verloop
Verloop Features:
  • Bots for Messenger, website, in-app
  • Ecommerce bots for Shopify, Wordpress, and Magento
  • Chatbot-to-human handoff for support
  • Code free, drag and drop interface
  • APIs, webhooks
  • Analytics, sentiment analysis
  • Answer visitors FAQs


Pros - Verloop:
  • Easy to implement and has many integrations.


Cons - Verloop:
  • Ability to create chatbot conversational flows is limited.
  • No ability to broadcast, which limits your capabilities with the platform.


Verloop Pricing: Verloop’s pricing is either free or negotiated once you need to upgrade. There’s a free forever Starter plan for up to 500 monthly conversations, which includes features like FAQ automation, bot builder, live chat, CRM integration and Facebook Messenger bots. Then there’s a Enterprise plan which includes all features, for which you’ll need to contact Verloop to negotiate pricing.

#10. Best Ecommerce Chatbot Tools: Octane AI

Octane AI is focused on direct-to-consumer (D2C) brands and provides chatbots geared towards ecommerce websites, and works primarily with Shopify stores.

best ecommerce chatbot tools - Octane AI
Octane AI Features:
  • Facebook Messenger bots
  • SMS text messaging bots
  • Messenger ads
  • Third-party bot analytics integrations
  • Follow-up messages
  • Audience segmentation
  • Order tracking, cart abandonment tools


Pros - Octane AI:
  • Built for Shopify, with many ecommerce platform integrations.
  • Fairly robust platform with many options for ecommerce bots.


Cons - Octane AI:
  • To get access to all features, the platform becomes quite expensive compared to other competing products.


Octane AI Pricing: Octane AI has a 30 day free trial period. There are three pricing tiers after the 30-day trial. The Basic plan starts at $9 per month and includes unlimited Facebook messages, automated campaigns, and automated customer support. The Pro plan starts at $209 and includes SMS as well (at the additional cost of $0.02 per message). You can get the Premium, targeted at SMS-heavy merchants, for $999 or more, depending on your preferences.

#11. Best Ecommerce Chatbot Tools:

ActiveChat is built for ecommerce and customer support. The platform works across Facebook Messenger, Twilio SMS, and has integrations for Shopify and WooCommerce.

best ecommerce chatbot tools - ActiveChat
ActiveChat Features:
  • Available channels: Facebook Messenger, Twilio SMS
  • Ecommerce platform integrations with Shopify and WooCommerce
  • CRM integrations
  • Visual chatbot builder
  • Can connect your live support framework


Pros - ActiveChat:
  • Easy to get started with visual chatbot builder and LEGO for chatbots.
  • Ability to add timers and delays which make the bot more natural feeling than many other chatbots.
  • Ecommerce tools for cart abandonment.


Cons - ActiveChat:
  • Pricing is high compared to competitors who have more robust feature sets.


ActiveChat Pricing: Free plan provides single bot with up to 500 monthly active users, but lacks many features. Starter plan is $19 a month and gives you one bot with up to 1,000 monthly active users. Architect plan is $49 a month where you get access to all features. And the Agency bot is $249/mo, which gets you ten bots for 50K monthly active users and access to all features.

#12. Best Ecommerce Chatbot Tools: Pypestream

Pypestream is a bot building framework that uses conversational AI, APIs and integrations to drive online commerce primarily for travel, insurance and financial businesses.

best ecommerce chatbot tools - Pypestream
Pypestream Features:
  • NLP, voice capabilities
  • AI/machine learning and training
  • Scheduling tools
  • Data encryption
  • In-chat payments
  • Surveys
  • Notifications and triggers
  • Live chat takeover
  • Analytics


Pros - Pypestream:
  • Provides appealing features for travel, insurance and finance industries. For example, their in-chat bookings tool facilitates the scheduling of activities, concierge services, as well as in-chat services for loyalty programs, coupons, travel insurance, and more.


Cons - Pypestream:
  • Does not provide for publishing to Facebook Messenger and other popular chat platforms.
  • No pre-built integrations with live chat and email vendors.


Pypestream Pricing: Pypestream requires you to get in touch with them for pricing details.

#13. Best Ecommerce Chatbot Tools: ChatterOn

ChatterOn is a chat bot building platform which specializes in combining user conversation flow with AI and rich content elements. It’s a great bot for those that want a cheap, easy to use tool which you can get started with quickly.

best ecommerce chatbot tools - ChatterOn
ChatterOn Features:
  • Facebook Messenger and website chat
  • Visual chatbot builder
  • Uses machine learning
  • Advertising integration with RadBot
  • Predefined bots with intent and conversation flow


Pros - ChatterOn:
  • 20 pre-built bots available, no coding skills required, so you can get started fast.
  • Intuitive user interface, easy to create new modules and connections.
  • Can use to create simple bots, as well as in-depth bots by using APIs.
  • Free account provides access to all features, unlimited chatbots and up to 15K messages in a month.


Cons - ChatterOn:
  • No ability to test your bot unless you connect to Facebook, subscribe to your bot, and then test inside Messenger.
  • Hard to tell what you can do with ChatterOn unless you start using the product. Website and resources are bare bones.
  • No 24/7 support unless you need custom development and are on their enterprise plan.
  • Not a lot features compared to the competition. Additional features can be built for you by ChatterOn’s developers.


ChatterOn Pricing: With a free ChatterOn account, you can get access to all of their features, build unlimited chatbots, and send up to 15K messages per month. After 15K messages are sent, billing begins at $0.0010 per message.

#14. Best Ecommerce Chatbot Tools: Chattypeople

Chattypeople is a chatbot platform for creating an AI chatbot on Facebook with integrated Facebook commerce. Ideal for entrepreneurs and marketers in small companies that want enterprise level technology.

best ecommerce chatbot tools - Chattypeople
Chattypeople Features:
  • Facebook Messenger bots
  • Facebook commerce bots
  • Shopify integration to Facebook
  • AI/machine learning technology


Pros - Chattypeople:
  • No coding required. Create a Facebook messaging bot quickly and easily.
  • Perfect for small businesses that want enterprise level technology.


Cons - Chattypeople:
  • Focused primarily on Facebook Messenger


Chattypeople Pricing: Chattypeople is free to get started. If you need advanced automations and integrations, pricing then starts at $14.25/mo, and goes up to $299/mo.

*NOTE: Chattypeople was acquired by MobileMonkey (#1 on this list) in 2018.

#15. Best Ecommerce Chatbot Tools: (framework)

Botsociety’s platform includes a chatbot builder that allows you to build out entire conversations for all the main chat platforms, including Messenger, WhatsApp, Slack, and your website.

best ecommerce chatbot tools - Botsociety
Botsociety Features:
  • Visual chatbot builder
  • Chatbot templates
  • Voice and messaging bots


Pros - Botsociety:
  • The visual editor on Botsociety is as easy as it gets to use, and has plenty of options to create engaging content.
  • Pre-built templates are solid and most are ready to go right out of the box.


Cons - Botsociety:
  • Maybe the biggest drawback of Botsociety is the fact that you need to connect to another bot builder to actually publish your bot.
  • Doesn’t handle freeform responses. With many chatbot platforms, you can set the bot to look out for certain keywords like “help me” or “support.” If the user’s response contains a keyword on your list, then a response is automatically triggered that corresponds to that keyword. With Botsociety, the user’s responses have to be specific. Your bot has to tell the user which words they can type.


Botsociety Pricing: Botsociety offers three pricing levels. The free plan doesn’t skimp on any features, which is nice. Instead, it limits the amount of bots you can create. You can only have 2 designs, 30 messages per design, and 1 export. The professional plan is $79/mo per user and provides unlimited designs, messages, and exports. For anything more than that, you’ll need to contact Botsociety for pricing.

#16. Best Ecommerce Chatbot Tools: Tidio

Tidio provides live chat boosted with bots to increase sales and customer engagement. For ecommerce, they have integrations with many of the large online storefront providers.

best ecommerce chatbot tools - Tidio
Tidio Features:
  • Integrate with Shopify, WordPress, Wix, Magento
  • Live chat support / web chat
  • iOS and Android apps
  • Email notifications
  • CRM, email and help desk integrations
  • Live chat analytics
  • Messenger integration
  • Chat transfer
  • Visitor banning tools to prevent spam
  • Real-time website visitor tracking
  • Automate answers to FAQs


Pros - Tidio:
  • Many popular ecommerce, CRM, email, and help desk integrations


Cons - Tidio:
  • If the tools in your tech stack don’t match up with Tidio’s integration partners, you’ll need to rely on hacked together integrations, or will need to switch platforms.


Tidio Pricing: Tidio has a free plan, and $18/mo plan, and custom pricing plans. Cost is based on the number of chat operators you have using the platform, as well as the features you need access to.

#17. Best Ecommerce Chatbot Tools: WP-Chatbot

WP Chatbot is probably the best WordPress chatbot on the market, which is why it comes in at #3 on the list. It’s a quick and easy way to get a sophisticated web chat app onto any WordPress site.

WP-Chatbot Features:
  • One-click-install for WordPress
  • Custom greeting messages
  • Add Messenger customer chat in web applications
  • Multiple languages supported
  • Traditional live chat and robust chatbot builder


Pros - WP-Chatbot:
  • Super easy to install.
  • Team-friendly inbox for your marketing, sales and support teams
  • Full integration with MobileMonkey
  • Complete chat history and contacts storage
  • Detailed positioning, customization and branding


Cons - WP-Chatbot:
  • Requires Facebook Messenger


WP-Chatbot Pricing: WP-Chatbot is free to get started. If you want the enhanced website chat widget for WordPress, pricing starts at $48/year total.

#18. Best Ecommerce Chatbot Tools: is built with answering customer questions in mind. Its goal is to us AI to deflect support volume on your digital channels without compromising on customer experience.

best ecommerce chatbot tools - Features:
  • Customer service bots
  • Ecommerce bots for Shopify, Magento, Salesforce Commerce
  • Zendesk, Kustomer, and Khoros AI solutions
  • Allows for 24/7 support of your customers
  • Build bots for Facebook Messenger, WhatsApp and other platforms
  • Analytics and reporting
  • Visual bot builder
  • Bot to human handoffs


Pros -
  • Strong for customer support and answering your most commonly asked questions.
  • Dedicated support, advanced reporting, enterprise-ready software


Cons -
  • Company focus is mostly on deflecting support tickets for larger companies. Bots can do a lot more, and many of their competitors have those tools as well.
  • Until NLP and AI heavy chatbots are able to hold real conversations, it feels like you’re paying for enterprise level software, but what you’re really getting is a chatbot team from Pricing: No pricing available. You’ll have to schedule a demo to talk pricing with

#19. Best Ecommerce Chatbot Tools: Gorgias

Gorgias is a tool built for B2C ecommerce companies that require strong support capabilities to prospects and customers.

best ecommerce chatbot tools - Gorgias
Gorgias Features:
  • Live chat customer service
  • Helpdesk
  • Integrations with Shopify and Magento stores
  • Edit/refund orders, cancel subscriptions
  • Loyalty program and award point features
  • Templates, automation and rule building
  • Alerts and escalations


Pros - Gorgias:
  • Simple, easy to use, and big time saver for many companies with Shopify stores.


Cons - Gorgias:
  • Have been known to have poor support and to not respond to customer demands for new features, which is a problem for a relatively new company without truly battle tested software.
  • Pricing structure is frustrating and is very expensive when considering alternative platforms that reach beyond Shopify and Magento.
  • Top competing platforms offer more integrations and marketing channels.


Gorgias Pricing: There are four pricing tiers for Gorgias. The Basic plan is $60/mo, provides unlimited users, 350 tickets/mo and has an additional $25 cost for each extra 100 tickets after passing 350 tickets in a month. The Pro plan is $300/mo for 2K tickets and is an additional $23 for each extra 100 tickets after passing 2K. The Advanced plan is $750/mo for 6K tickets and an additional $14 for each extra 100 tickets after passing 6K. Enterprise pricing requires you to get in touch with the Gorgias team.

#20. Best Ecommerce Chatbot Tools: Ada

Ada is a no coding required chatbot builder that’s focused on use cases which require the collection of personal information within chat, and then providing replies based on customer orders, accounts, bookings, passwords, etc.

best ecommerce chatbot tools - Ada
Ada Features:
  • No coding required, drag and drop editor
  • Machine learning and NLP
  • Bots for Facebook Messenger, WeChat and WhatsApp
  • Audience segmentation tools
  • Proactive chat
  • Analytics
  • Data security features


Pros - Ada:
  • Best for: Telecom; industries like finance which require secure data capture and storage; companies that need to provide service to accounts, plans and bookings; and need for proactive chat.
  • Audience segmentation and targeting based on user behavior and attributes.


Cons - Ada:
  • For ecommerce companies, there’s no in-chat payments option native to the platform.
  • Lacks chat history, which is a deal breaker for many.
  • No automated sequencing or retargeting campaigns for Messenger.


Ada Pricing: Need to contact Ada or schedule a demo for pricing.

#21. Best Ecommerce Chatbot Tools: Chatfuel

Chatfuel is a self-serve bot-building platform that allows for live chat and automated chatbot integration.

best ecommerce chatbot tools - Chatfuel
Chatfuel Features:
  • Facebook Messenger platform
  • Bot templates
  • Multilingual bots
  • Store user data
  • Keyword auto-responses
  • Integration with other business systems


Pros - Chatfuel:
  • Provides flexibility for custom coding.
  • No coding experience required.
  • Free version allows you to get to know what’s available to you on the platform.


Cons - Chatfuel:
  • Limited almost entirely to Facebook Messenger. Limited integrations and channels to use the product with are the main setback for Chatfuel, and with similar pricing to competitors, you’re not getting as much bang for your buck.
  • Surprisingly lacking in marketing tools available to use on the platform.
  • Not as easy to get started with Chatfuel as it is with many Messenger bot builders.
  • Need to rely on many third party integrations to get the most out of the product.


Chatfuel Pricing: Free version provides access to basic features and up to 1,000 subscribers. Pro version starts at $15/mo, but is based on number of users and only up to 500 subscribers, so you get less subscribers, in exchange for more features. There are 7 more tiers in the Pro plan alone, maxing out at $180/mo for up to 25,000 subscribers.

#22. Best Ecommerce Chatbot Tools: Drift

Drift is a platform that utilizes live chat and automated chatbot software.

best ecommerce chatbot tools - Drift
Drift Features:
  • Mobile application
  • Manage complex customer cases through tickets
  • Option for automated messaging
  • Automate activities with a chatbot
  • Store data about visitors
  • Marketing and sales automation
  • Integrates with other business systems


Pros - Drift:
  • Strong lead generation features
  • Ease of use
  • Lots of automation tools to choose from


Cons - Drift:
  • Pricing is extremely high compared to the competition which offer similar or better feature sets, especially if you have multiple teams and want to route chats between them
  • Mobile application and web chat has many bugs, for example it has an issue where the web chat thinks you are a returning visitor (eg: Hi, welcome back Sarah) even though you are not that person.
  • Many competitors outscore Drift in key feature areas (like bot builder) and sell for a lower price
  • The bot builder is less powerful than other products (MobileMonkey, ManyChat, Chatfuel, etc.) yet is only available in the enterprise edition
  • No support for messaging (SMS, Facebook Messenger, WhatsApp, etc.)


Drift Pricing: Drift has a free plan that doesn’t include any notable features. After that, pricing begins at $50/mo and then jumps to $400/mo, $1500/mo and custom pricing with an additional charge for each user.

#23. Best Ecommerce Chatbot Tools: ManyChat

ManyChat is a Facebook Messenger bot-building platform with integrated live chat and chatbot communication.

best ecommerce chatbot tools - ManyChat
ManyChat Features:
  • Build chatbot with visual flow builder and editor
  • Chatbot templates
  • Store user data
  • Enable bot to send email notifications
  • Multilingual chatbots
  • Integrate with other business systems


Pros - ManyChat:
  • Built-in marketing tools


Cons - ManyChat:
  • Pricing based on number of contacts you have
  • Lack of flexibility for custom coding
  • Limited community resources


ManyChat Pricing: ManyChat has a free account that you can use to test out the platform. However, if you want to use it for business, pricing starts at $10/mo for 500 subscribers. There are 7 more pricing tiers, which goes up to $145/mo for more than 20K subscribers per month. If you go above 25K subscribers in a month, which most medium or large sized companies do, you need to talk to ManyChat about a pricing plan.

#24. Best Ecommerce Chatbot Tools: DialogFlow

DialogFlow is a Google bot building framework that gives users new ways to interact with your product by building engaging voice and tex-based conversational interfaces, such as chatbots and voice applications.

best ecommerce chatbot tools - DialogFlow
DialogFlow Features:
  • Facebook Messenger bots
  • Google Assistant, Amazon Alexa, Cortana integrations
  • Available to use on website and mobile apps


Pros - DialogFlow:
  • Advanced natural language processing (NLP).
  • Number of marketing channels to choose from.
  • Optimized for Google Assistant.
  • Strong machine learning capabilities.


Cons - DialogFlow:
  • Usage is limited without ability to code.
  • Limited languages available.
  • Focus on NLP is heavy, so setup and training for DialogFlow takes longer than competitive platforms.
  • No broadcasting (message blast) option.


DialogFlow Pricing: DialogFlow has a free plan available. The product is priced monthly based on the edition and pricing plan you choose, along with the requests made each month. Pricing is more complicated than other platforms, so take a look for yourself if interested: DialogFlow Pricing

Questions to ask when choosing the best ecommerce chatbot platform for your business

Okay, so you’ve gone through all 24 of the best ecommerce chatbot tools available.

If you’re still not sure which chatbot is right for you, ask yourself some of the following questions:
  • How will the platform protect customer privacy?
  • What level of capabilities does the platform support?
  • What are the costs of building, deploying, and supporting the ecommerce chatbot?
  • Will the chatbot be able to collect user data?
  • Are there maintenance fees involved?
  • What is the payment structure?
  • Does the platform specialize in supporting ecommerce chatbots?

The bots at the top of our ranking have these items covered, which is why they made it to the top of the list.

We hope you have a good idea of who to go with by now, and that you agree with our rankings.

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