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Virtual agents / Chatbots
in United Kingdom

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Archive April 2011 - United Kingdom

Expired Annoying Orange a chatbot

       by Ecreation since Apr 2011 until May 2012 in English, Web, Branded conversations, Campaign, Social, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Annoying Orange Acting upon instructions from R/GA London a chatbot was developed for Nokia. The chatbot, called The Annoying Orange, can be accessed through different mobile applications. The Annoying Orange is a popular character on Youtube. Nokia uses this character as a chatbot to promote the Instant Messaging services for mobile devices. Badges can be earned by chatting with the chatbot. When a user obtains a badge, he has the possiblity to share the information on Facebook. The Annoying Orange chatbot chatbot is accessible via Gtalk, Ovi chat, Windows Live Messenger and Yahoo Messenger

Darcy a chatbot / virtual assistant representing Leeds Metropolitan University

       by Synthetix since Apr 2011 in English, Web, Branded conversations, Career & education, Customer service, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Darcy Leeds Metropolitan University re-launched its international student portal and put Synthetix technology at the core. Potential new students from all over the world have been engaging with one of three characters who show them around University and answer questions about life as an international student, not only at Leeds but also the United Kingdom. The deployment is available 24 hours a day, seven days a week, crucial when dealing with enquiries from any time zone.

Millie a chatbot / virtual assistant representing Hermes UK

       by Synthetix since Mar 2011 in English, Web, Branded conversations, Customer service, Text recognition, Trade, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Millie Hermes UK have launched a Virtual Assistant built by Synthetix, called Millie. Hermes operate their own independent courier network delivering over 100 million parcels each year on behalf of some of the UK's largest online retailers including Next Directory, QVC, JD Williams and Debenhams. Millie is designed to help end customers check, track and send their parcels via the Hermes network.

Olivia a chatbot / virtual assistant representing HSBC

       by Creative Virtual since Mar 2011 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Olivia HSBC have launched Olivia, the newest member of their customer service team. V-Person™ Olivia will help HSBC’s customers with any questions they may have about online security and about the changes that will affect all their customers' online banking experience. The system is available 24 hours a day, 7 days a week and gathers feedback about usefulness of answers and call savings.

Protected How To a chatbot / virtual assistant representing Lloyds Banking Group

       by Creative Virtual since Nov 2010 in English, Web, Finance & legal, Text recognition, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent How To Lloyds Banking Group employees have their own internal mortgage support system. The 'How To' implementation makes mortgages simple by providing instant answers and opening secure pages containing more information. Designed specifically for internal use only, the template is simple and clean and reflects the company branding. Important updates are displayed prominently at the bottom and related topics/FAQs are always listed to increase usability.

Hannah a chatbot / virtual assistant representing M&S Bank

       by Creative Virtual since Oct 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Finance & legal, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Hannah Visitors to the M&S Bank website are greeted by the friendly face of Hannah, their online Virtual Assistant. This V-Person™ system features an In-Conversation Survey (ICS) to help gather information about the usefulness of provided answers and call savings.

Alison a chatbot / virtual assistant representing On the Beach

       by Creative Virtual since Sep 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Text recognition, Travel, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Alison Located on the Contact Us page of On the Beach’s website, animated avatar Alison is available 24 hours a day to answer questions. She is an expert on beach holidays and can even give users current weather information for holiday destinations (try asking “What is the weather in Tenerife?”). The template design for this V-Person™ includes a context sensitive customer service/promotional area on the bottom right so that a variety of clickable images are displayed depending on the user input.

Rachel a chatbot / virtual assistant representing Tesco

       by Creative Virtual since Sep 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Rachel Visitors to the Tesco Mobile Help page are greeted by the friendly face of Ask Rachel, Tesco Mobile’s V-Person™. Animated Rachel, Head of Virtual Customer Service, answers questions falling under a wide range of categories including phone deals, contracts and problems. Rachel’s integrated SmallTalk also allows her to chat with users about herself giving information about her family, her pets and her birthday.

In November 2012 an additional version of Ask Rachel was added on the Tesco Broadband website. Here Rachel can answer questions about broadband and homephone services.

Shane a chatbot / virtual assistant representing Morrisons

       by Synthetix since Jul 2010 in English, Web, Branded conversations, Cooking, Customer service, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Shane Synthetix has successfully deployed an integrated Virtual Assistant solution with pre recorded video footage for Morrisons supermarket.

Shane, a virtual butcher, offers advice on recipes and best cuts of meat. Working with digital agency, Candi, the "Virtual Butcher" is a branded customer service experience that delivers outstanding customer interaction and engagement.

Dr Dunn a chatbot / virtual assistant representing NHS East of England

       by Creative Virtual since Mar 2010 in English, Web, Body health, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Dr Dunn NHS East of England have welcomed Dr Dunn to their Strategic Projects website. Dr Dunn is available 24/7 to answer questions about the Foundation Trusts at Hinchingbrooke, Luton and Bedford. This V-Person™ features static photographs of a real person that change depending on the question entered by the user.
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