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Sarah
a chatbot / virtual assistant representing First Great Western
| by Creative Virtual since Dec 2011 until Oct 2013 in English, Web, Branded conversations, Customer service, Text recognition, Travel, Avatar, Commercial |
Ask Sarah, First Great Western's V-Person™, is available 24/7 to answer questions on topics including planning a journey, purchasing tickets and reserving seats. This install includes an In-Coversation Survey (ICS) designed to collect information about the usefulness of answers and saved calls and emails.| by Creative Virtual since Sep 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Text recognition, Travel, Animated avatar, Commercial |
Located on the Contact Us page of On the Beach’s website, animated avatar Alison is available 24 hours a day to answer questions. She is an expert on beach holidays and can even give users current weather information for holiday destinations (try asking “What is the weather in Tenerife?”). The template design for this V-Person™ includes a context sensitive customer service/promotional area on the bottom right so that a variety of clickable images are displayed depending on the user input.
| by Synthetix since Sep 2009 in English, Web, Branded conversations, Customer service, Leisure, Text recognition, Travel, Picture, Commercial |
Customers with questions and queries can click on 'Help' on the homepage or input their questions directly to the page at other points on the site and are greeted by the smartAgent. Andrea has been designed to talk to thousands of people every week, answering their queries and navigating them around the website. The conversational, natural language interface provides straight answers to straight questions. Andrea is answering queries about Travelodge venues and has a wealth of knowledge, from hotel directions to in-room facilities.| by Synthetix since Sep 2008 in English, Web, Text recognition, Travel, Picture, Commercial |
How smartAgent is helping; Answering customer queries without having to phone or e-mail, reducing CRM costs, improving customer satisfaction and loyalty, providing a feedback mechanism for customer wants and needs and providing a mechanism to optimise online and offline content. Virgin Holidays is also using the Synthetix.info service to analyse visitors' wants and needs by looking at the questions they ask. The use of the conversational logs and analysis will allow Virgin Holidays to better serve both their online and offline customers. In addition, the conversation logs ensure that Valerie always has up to date information.
| by Synthetix since Sep 2008 in English, Web, Text recognition, Travel, Avatar, Commercial |
What smartAgent is hoping to achieve for Best Western; Answer customer queries without having to phone or e-mail, reduce CRM costs, improve customer satisfaction and loyalty and provide a feedback mechanism for customer wants and needs.| by Synthetix since Aug 2008 in English, Web, Text recognition, Travel, Picture, Commercial |
Virtual Hollie is providing answers to questions from people interested in visiting a number of holiday parks across the United Kingdom. The virtual assistant is currently dealing with thousands of visitors each month. The technology is answering customer queries on a variety of subjects whilst also navigating the user to additional content that appears on the website. The virtual assistant contains a wide range of content, this includes information on key attractions, when famous people are performing and routine information about each venue such as "what time do you need to check in". One of the more interesting aspects of the deployment is that "Hollie" promotes some of the events that are taking place at the resorts over the course of the year.| by Creative Virtual since Jul 2007 in English, Web, Branded conversations, Customer service, Mobility, Text recognition, Travel, Avatar, Commercial |
Lisa is National Rail Enquiries' virtual assistant. She can help you find out about train travel in the UK. She can let you know ticket office opening times, car park prices through to major disruptions happening right this minute. She can even take your journey details and load a page to show you train times and prices of tickets.
Jodie
a chatbot / virtual assistant representing Teletext Holidays
| by Creative Virtual since Jan 2007 until Aug 2008 in English, Web, Text recognition, Travel, Picture, Commercial |
Teletext Holidays have launched Jodie to assist customers and personalise the online booking experience. Jodie is able to chat with customers, answer their questions and direct them to relevant web pages. You can find Jodie on the website of Teletext Holidays and go to 'advice'
| by unknown since Nov 2006 in English, Web, Branded conversations, Sales, Text recognition, Travel, Avatar, Commercial |
Comtech Travelbot is mainly directed at UK users as it searches for UK tour operator package holidays abroad.
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