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Virtual agents / Chatbots
in United Kingdom

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Branded conversations - United Kingdom - Dialogues on behalf of an organisation, on a product or service

Millie a chatbot / virtual assistant representing Hermes UK

       by Synthetix since Mar 2011 in English, Web, Branded conversations, Customer service, Text recognition, Trade, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Millie Hermes UK have launched a Virtual Assistant built by Synthetix, called Millie. Hermes operate their own independent courier network delivering over 100 million parcels each year on behalf of some of the UK's largest online retailers including Next Directory, QVC, JD Williams and Debenhams. Millie is designed to help end customers check, track and send their parcels via the Hermes network.

Olivia a chatbot / virtual assistant representing HSBC

       by Creative Virtual since Mar 2011 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Olivia HSBC have launched Olivia, the newest member of their customer service team. V-Person™ Olivia will help HSBC’s customers with any questions they may have about online security and about the changes that will affect all their customers' online banking experience. The system is available 24 hours a day, 7 days a week and gathers feedback about usefulness of answers and call savings.

Kate a chatbot / virtual agent representing Ortso

       by The Selfservice Company since Nov 2010 in English, Web, Branded conversations, Customer service, Sales, Text recognition, Trade, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Kate Ortso is a new concept with a reversed auction. People can please a product that they want to buy and retailers bid for their offering.

The concept is new and two virtual assistants are introduced to explain the concept and help the consumers (through virtual assistant Kate) and retailers (with virtual assistant Matt). The CEO of Ortso has given an interview about his experience.

Hannah a chatbot / virtual assistant representing M&S Bank

       by Creative Virtual since Oct 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Finance & legal, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Hannah Visitors to the M&S Bank website are greeted by the friendly face of Hannah, their online Virtual Assistant. This V-Person™ system features an In-Conversation Survey (ICS) to help gather information about the usefulness of provided answers and call savings.

Alison a chatbot / virtual assistant representing On the Beach

       by Creative Virtual since Sep 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Text recognition, Travel, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Alison Located on the Contact Us page of On the Beach’s website, animated avatar Alison is available 24 hours a day to answer questions. She is an expert on beach holidays and can even give users current weather information for holiday destinations (try asking “What is the weather in Tenerife?”). The template design for this V-Person™ includes a context sensitive customer service/promotional area on the bottom right so that a variety of clickable images are displayed depending on the user input.

Rachel a chatbot / virtual assistant representing Tesco

       by Creative Virtual since Sep 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Rachel Visitors to the Tesco Mobile Help page are greeted by the friendly face of Ask Rachel, Tesco Mobile’s V-Person™. Animated Rachel, Head of Virtual Customer Service, answers questions falling under a wide range of categories including phone deals, contracts and problems. Rachel’s integrated SmallTalk also allows her to chat with users about herself giving information about her family, her pets and her birthday.

In November 2012 an additional version of Ask Rachel was added on the Tesco Broadband website. Here Rachel can answer questions about broadband and homephone services.

Sidra a chatbot representing Yorkshire Water

       by Synthetix since Aug 2010 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Sidra Synthetix has launched a a fifth Virtual Agent into the Water Utilities sector for Yorkshire Water. The company manage the collection, treatment and distribution of water in Yorkshire, supplying around 1.24 billion litres of drinking water each day. At the same time Yorkshire Water also collect, treat and dispose of about one billion litres of waste water safely back into the environment.

Shane a chatbot / virtual assistant representing Morrisons

       by Synthetix since Jul 2010 in English, Web, Branded conversations, Cooking, Customer service, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Shane Synthetix has successfully deployed an integrated Virtual Assistant solution with pre recorded video footage for Morrisons supermarket.

Shane, a virtual butcher, offers advice on recipes and best cuts of meat. Working with digital agency, Candi, the "Virtual Butcher" is a branded customer service experience that delivers outstanding customer interaction and engagement.

Dorian a chatbot

       by Elzware since Jun 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Proof of Concept, Sales, Social, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Dorian Ok, this is a business bot which has Phil Hall's face digitised and active on the front page.

This is a focussed set of goal objectives built in to the system which doesn't chat too much around the houses.

Getting this kind of balance right on a company by company basis is the nub of it when you get the right team on board.

Dee a chatbot / virtual agent representing The Design and Technology Association

       by Elzware since Apr 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Dee Dee may not be exactly like us, with blood coursing through her veins, but she is much more than a search facility and a traditional FAQ.

She is actually pretty clever. Not only does she have a conversation with you - you type in a question in your own words and she provides you with an answer - but she will also lead you to the relevant page on our site, log the entire process, note and report on information gaps and build a profile of our users for us.
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