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Virtual agents / Chatbots
in United Kingdom

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Branded conversations - United Kingdom - Dialogues on behalf of an organisation, on a product or service

Lucy a chatbot / virtual assistant representing O2

       by Creative Virtual since Sep 2008 in English, Web, Branded conversations, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Lucy O2’s Lucy, created in 3D for great reality, is an example of an avatar which displays a number of ‘emotions’ depending on the conversation taking place at the time. This V-Person™ can field questions for all parts of the O2 website including Pay Monthly, Pay & Go, Home Broadband and Mobile Broadband. In January 2010 Lucy answered her one millionth question on the web!

Lucy has been integrated with Live Chat from LivePerson to allow for a seamless user experience. The video below shows a brief demonstration of the handover from the Virtual Assistant to Live Chat.

Expired Virtual Assistant a chatbot / virtual assistant representing Aviva

       by Creative Virtual since Jul 2008 until Apr 2013 in English, Web, Branded conversations, Customer service, Finance & legal, Sales, Text recognition, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent Virtual Assistant Aviva’s V-Person™ helps users with questions about Motor, Home and Travel insurance. Besides being found on these pages, the virtual assistant has also been deployed on the Car Quote form and can be launched by users logged into the Self Service area. The use of Site Context allows for content to be restricted to keep the user from being drawn out of a specific content group before an application or sale is completed.

Sarah a chatbot / virtual assistant representing Royal Mail

       by Transversal since Jun 2008 in English, Web, Branded conversations, Customer service, Text recognition, Trade, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Sarah Sarah is the virtual online assistant of Royal Mail. She gives immidiate answers to questions posed by the Royal Mail´s customers. The majority of the enquiries are on the delivery status of parcels.

Expired Virtual assistant a chatbot / virtual assistant representing Alliance Leicester

       by Creative Virtual since Jun 2008 until Jun 2012 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent Virtual assistant Alliance & Leicester has removed their site search tool and replaced it with their Virtual Assistant. Typing a question or keyword in the search box on their homepage automatically brings up the Virtual Assistant.

Expired Mortgage Brian a chatbot / virtual assistant representing Mortgage Trading Exchange

       by Creative Virtual since May 2008 until Nov 2012 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Mortgage Brian Mortgage Brian, the Mortgage Trading Exchange (mte)'s V-Person™ solution, features static images of a real person which change depending on the user input. The virtual assistant is available 25/7 to answer queries on the mte website.

Hanover Helps a chatbot representing Hanover Housing Association

       by Daden since Mar 2008 in English, Web, Branded conversations, Customer service, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Hanover Helps 'Hanover Helps' is an innovative automated website assistant, it has helped Hanover generate over 10,000 hits to their web site in the first week since the launch.
The chatbot, which takes advantage of the latest web-delivered text-to-speech technology, allows visitors to the site, including the visually impaired, to 'ask' questions about Hanover's services.

Help Centre a chatbot / virtual assistant representing Cheltenham & Gloucester

       by Creative Virtual since Feb 2008 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent Help Centre The non-avatar V-Person™ implementation on the Cheltenham & Gloucester website is designed to show a list of clickable related FAQs side-by-side with the user input and virtual assistant response. Buttons at the bottom of the template allow users to easily “Find a branch” and locate “Useful phone numbers”.

Abi a chatbot representing Daden Limited

       by Daden since Dec 2007 in English, Web, Branded conversations, Campaign, Clone, Customer service, E-Learning, Facial expressions, Market research, Proof of Concept, Sales, Speech synthesis, Text recognition, Text synthesis, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Abi Abi is an example of a complicated chatbot. She also has an existence in Second Life as the Avatar Abi Carver who acts as a greeter for Daden at their Second Life Office on Daden Prime.

Complicated chatbot avatars like Abi Carver can be programmed to follow your visitors or wander around your areas looking for visitors to engage with and learn from. They'll also use content from web searches to respond to queries and build replies. Daden can use the same engine to drive chatbots in multiple worlds, on the web, and even on mobiles.

Protected Ollie a chatbot / virtual agent representing The Woodland Trust

       by Synthetix since Nov 2007 in English, Web, Branded conversations, Customer service, Environmental, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Ollie Ollie is believed to be one of the most integrated deployments of Virtual Agent technology for the Woodland Trust.

With climate change and reducing carbon emissions well and truly on the agenda, Synthetix created a Virtual Agent to provide an end to end solution for the Woodland Trust to receive donations from its premier corporate partner.

ProtectedExpired David a chatbot / virtual assistant representing Renault

       by Creative Virtual since Nov 2007 until Jun 2010 in English, Web, Branded conversations, Campaign, Customer service, Mobility, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent David I was the first to try it! And now all I have to do is make myself available 24 hours a day to tell you all you want to know about the new Twingo. Ask away.......
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