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Virtual agents / Chatbots
in United Kingdom

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Branded conversations - United Kingdom - Dialogues on behalf of an organisation, on a product or service

Expired Helen a chatbot / virtual assistant representing Yorkshire Building Society

       by Synthetix since Mar 2006 until Apr 2009 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Helen With online mortgage sales rising rapidly at Yorkshire Building Society, its website has just added a Virtual Assistant to interact with customers, built by online self-service specialist, Synthetix. Helen, as the new computer generated 'employee' is known, is a new type of customer adviser who never takes days off sick, and is available 24 hours per day, 7 days per week!

Abi a chatbot / virtual assistant representing KMP interactive marketing and technology

       by KMP since Feb 2006 in English, Web, Branded conversations, Sales, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Abi Abi is KMP's interactive virtual assistant. Abi acts as a FAQ system to help customers with queries and provide relevant links to answer their questions.

Halo Rossini a chatbot representing Daden Limited

       by Daden since Jan 2006 in English, Web, Branded conversations, Customer service, Proof of Concept, Sales, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Halo Rossini Halo Rossini lives and works in Second Life. She twitters, blogs and moves around Daden Prime answering questions.

Louise a chatbot / virtual agent representing eBay

       by Nuance since Dec 2005 in English, Web, Branded conversations, Customer service, Text recognition, Trade, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Louise Louise is the virtual agent of eBay

Dougie a chatbot / virtual assistant representing Skills Active

       by Synthetix since Nov 2005 in English, Web, Branded conversations, Career & education, Customer service, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Dougie SkillsActive's entry to the workforce manager, Steve Mitchell said; "SkillsActiveCareers offers comprehensive advice on how to enter the sector, what courses to take, qualifications to aim for, and how to progress through the sector, highlighting career pathways and offering advice on transferable skills.

Mitchell continued; "Ask Dougie is brilliant! As a sports science graduate from Loughborough University, I knew I wanted to work in the active leisure sector, but had no idea what jobs were available apart from the obvious - professional footballer, coach etc. - with SkillsActiveCareers we have tried to create a one-stop-shop service for all those wanting to work in the sector, offering them job profiles, case studies, and advice on what qualifications you need and courses to take.

"Ask Dougie is the icing on the cake, you can ask him anything you like about working in the sector and he'll respond instantly - I just wish there was a Dougie around to ask when I needed help!"

Jane a chatbot / virtual assistant representing United Utilities

       by Transversal since Sep 2005 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jane Ask Jane is the United Utilities virtual assistant that answers questions about Billings and Payments, Moving Home, Electricity, Water and Water Meters. It uses natural language processing, rather than keyword matching, to understand the context of the customer query. Ask Jane also suggests a train of thought by presenting a list of related content to help the customer build their knowledge around the subject matter. This helps to improve the customer experience and reduces the need to phone for further information.
The most important aspect of Ask Jane is its ease of use for both the customer and United Utilities. The customer is free to ask a question without needing to know industry-specific terms, and United Utilities have a simple interface to enter content and monitor usage. The whole process of matching the question to the content is automatic; Transversal's Metafaq even helps identify the knowledge gaps so new content can be quickly added to respond to new types of customer questions.

Katie a chatbot / virtual agent representing ScottishPower

       by Transversal since Jun 2005 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Katie Increasing the number of its 5.2 million UK customers that manage their gas and electricity accounts online is a key part of ScottishPower's business strategy. Ensuring that customers receive rapid responses to their online account queries is critical to this aim. Ask Katie answers customer questions automatically online, significantly enhancing customer service and encouraging consumers to adopt more online services such as meter reading and billing.
By investigating the type and number of questions asked on its site, ScottishPower has been able to ensure that the right information is immediately available to its customers - without needing to invest in costly market research. For example, after seeing a growing number of queries on energy efficiency, this information was made more visible on the new website.

Online Assistant a chatbot / virtual assistant representing Lloyds Insurance

       by Creative Virtual since Jul 2004 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent Online Assistant The V-Person™ available on the Lloyds TSB Insurance website fields questions about car, home, pet and travel insurance. The non-avatar template design reflects the Lloyds branding and provides a list of related FAQs.

The virtual assistant can be under the FAQs tab.

Anna a chatbot / virtual assistant representing IKEA

       by Artificial Solutions since Jan 2003 in English, Web, Branded conversations, Customer service, Facial expressions, Home & living, Sales, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Anna Anna is IKEAs virtual assistant. Anna answers questions about IKEA products, prices, sizes, delivery, spare-parts, opening hours etc. and opens related pages in a browser window. Furthermore, Anna knows when your local IKEA restaurant is open and what they serve for lunch! She also answers simple but personal questions like 'what's your name?' On top, she shows emotions, for example if she couldn't find information you are looking for.

Toby a chatbot / virtual assistant representing Your Online Marketing Agency

       by Daden since Nov 2002 in English, Web, Branded conversations, Sales, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Toby Toby is avirtual marketing assistant. Toby provides visitors to their web site with an informative and eye-catching introduction to their services.
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