Chatbots.org Business News

The Human Interface Technology Laboratory New Zealand (HIT Lab NZ) is developing and commercializing technology that improves human computer interaction and by doing so unlocks the power of human intelligence.

Now, they have been able to add virtual agent Greta, an agent specifically designed for research, to reality. Check it out, this is really cool of how the future will look like!

Blog Post recalling a conversation that Daden’s own chatbot Abi had.

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced that it has raised $7 million in additional funding from existing investors Mohr Davidow, Inventures Group and Galileo Partners to finance growth in the U.S. and E.U.

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced it was named a finalist in the Best New Software as a Service of the Year category in The 2011 American Business Awards. The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. More than 2,800 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration across 40 categories.

Virtual agents are an innovative response to growing consumer demand for personalized self-service options accessible via today’s preferred online channels – the web, mobile devices and Facebook. VirtuOz intelligent virtual agent solutions use patented natural language processing and predictive intent analysis to realistically emulate a conversation with a human being online and provide timely and effective resolution to consumer issues. Gartner research predicts that intelligent virtual agents will be a new standard for customer interaction in the next 2-4 years.

noHold, developer of the most interactive and diagnostic Virtual Agent technology, has the ability to embed a Virtual Agent directly into social media platforms, Facebook integration for ViewSonic serves as the first example.

As social media increasingly becomes a hub for customer interaction and support, noHold aims to help businesses cover these channels with Virtual Agent implementations. With a few simple lines of code, the same Virtual Agent that runs on a company website can assist end-users within their favorite mode of social media, such as Facebook. This provides end-users with an extra layer of interactivity and support, without the time needed to implement a second Virtual Agent.

What is the perfect term for those seemingly intelligent ‘things’, which are popping up everywhere, and which feel more ‘natural’ as time goes by?

Well, we have found 161 synonyms (161!!! No typo!!).

As the leading business and research community in humanlike conversational artificial intelligence, we hope to increase understanding of this field, to provoke discussion and to initiate discussion on standardization of this huge list of different terms, some of them with slightly different implications but mostly genuine synonyms.

We are introducing the most popular, excellent candidate terms to be adopted by the industry and those synonyms which are really eye catching or controversial, and we will just list the remaining synonyms.

By integrating VirtuOz Virtual Agent with their call center, Discountéo, the French equivalent of Best Buy, is able to deliver a compelling digital customer relationship with 100 percent customer resolution.

Imagine a TV that responds to your physical behaviour such as finger pointing, talking and other actions such as picking up a magazine. Basically, it is a TV that watches you via gesture recognition, voice recognition and image recognition and responds accordingly.

InteliWISE, a leading provider of Virtual Agent solutions for customer support and e-commerce sales support, announces its launch of an intelligent Tab Widget with its virtual chat agent.

Spike is more than a mascot, he’s an expert. Mobile enhancement puts Gonzaga University’s Bulldog on the cutting edge of customer self-service. Gonzaga University and software company Next IT announced the launch of a Virtual Agent capable of responding to questions over the mobile phone via SMS Text, allowing students to get the answers they need anytime, anywhere.

Gonzaga University’s mascot, Spike, is an online Virtual Agent that answers questions about campus life. And now, thanks to an enhancement in his core technology, he will respond to questions about the university via text message as well.

On the Web or via mobile phone, “Ask Spike” allows users to type-in any questions they have about Gonzaga, just as though they were having a chat with an actual person. Text your questions from your mobile phone to 699247 (MYZAGS) to try it. Spike quickly returns the answer they’re looking for, along with additional links to information that may be of use. He’s knowledgeable about a wide variety of topics, easily answering questions about everything from where to find a bite to eat, how to get in-touch with a community service organization, what time different facilities such as the library open, and more.