Emotion news

It’s an interesting fact that despite Elbot’s successes in numerous artificial intelligence competitions it was never the intention that people would mistake him as a human, after all he does claim to be a robot. Behind the sarcastic chatterbot lies a variety of social psychological theories that provokes the user to act predictably, creating not just a very different chat experience, but one where the human believes that they are in control.

How to model a human-to-robot romantic relationship? Just a few elements will do: artificial emotional hormones, intelligent affective system and probabilistic parameters of love between humans and the robot…

Virtual human Spike has its own beliefs and values. Additionally, it exhibits rude, pessimistic and confrontational behavior. Even a very cheerful person is not able to convince this virtual agent to chill out, relax or assimilate optimistic outlook. Would you like that Spike became your conversational friend?

Research shows that chatbots stimulate a positive state of mind among their users. As a result users enjoy more pleasure in performing their activities and spend more time on performing them. According to ‘social response theory’, the ‘social cues’ send by chatbots increase the users’ involvement in interacting with a computer. As a consequence chatbots contribute to a more personal perception of the online experience.

Speech recognition technology has matured to a stage where it can be used to increase the efficiency of a call centre and provide a better customer experience, according to research from Callcentres.net.

Dr Catriona Wallace, director of Callcentres.net, told ZDNet Australia that according to a recent survey carried out by her firm, of 500 Australians asked if they minded speaking with an offshore call centre agent, 67 percent said they did.