





NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
![]() | Yoleidy Carvajal on 4 years, 7 months ago in Agent identity, Knowledge, Agent's Processing, Emotion, Relations, Creativity, Human's perception of Agent, Emotion, Business, Visions & opinions, Business News | by
Summary: Using psychology to build smarter virtual assistants
It’s an interesting fact that despite Elbot’s successes in numerous artificial intelligence competitions it was never the intention that people would mistake him as a human, after all he does claim to be a robot. Behind the sarcastic chatterbot lies a variety of social psychological theories that provokes the user to act predictably, creating not just a very different chat experience, but one where the human believes that they are in control.
Read more about: The Illusion of Control Stereotypes Reverse Psychology and Emotion
![]() | Karolina Kuligowska on 8 years, 4 months ago in Agent identity, Sensors, Human's perception of Agent, Emotion, Research News | by
Summary: Are we going to fall in love with embodied agents? Multidisciplinary research in human-robot romantic love
How to model a human-to-robot romantic relationship? Just a few elements will do: artificial emotional hormones, intelligent affective system and probabilistic parameters of love between humans and the robot…
![]() | Karolina Kuligowska on 8 years, 5 months ago in Agent identity, Personality, Agent's Processing, Emotion, Human's perception of Agent, Emotion, State of the Art, Research News | by
Summary: Virtual agent that expresses its own opinions and is a sensitive listener
Virtual human Spike has its own beliefs and values. Additionally, it exhibits rude, pessimistic and confrontational behavior. Even a very cheerful person is not able to convince this virtual agent to chill out, relax or assimilate optimistic outlook. Would you like that Spike became your conversational friend?
![]() | Frans Plat on 8 years, 8 months ago in Human's perception of Agent, Emotion, Business News | by
Summary: Research shows that chatbots stimulate a more positive state of mind and a more personal online experience.
Research shows that chatbots stimulate a positive state of mind among their users. As a result users enjoy more pleasure in performing their activities and spend more time on performing them. According to ‘social response theory’, the ‘social cues’ send by chatbots increase the users’ involvement in interacting with a computer. As a consequence chatbots contribute to a more personal perception of the online experience.
Read more about: Chatbots stimulate a positive ‘flow’ among their users
![]() | Erwin van Lun on 12 years, 3 months ago in Human's perception of Agent, Emotion, Business, Market research, Business News | by
Summary: Australians would rather deal with a decent speech recognition system than an offshore call centre agent, typically based in India or Asia.
Speech recognition technology has matured to a stage where it can be used to increase the efficiency of a call centre and provide a better customer experience, according to research from Callcentres.net.
Dr Catriona Wallace, director of Callcentres.net, told ZDNet Australia that according to a recent survey carried out by her firm, of 500 Australians asked if they minded speaking with an offshore call centre agent, 67 percent said they did.