NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Shaun Harkness on 12 years, 11 months ago in Award News | by
Summary: MyCyberTwin Launches 'Turing Test Challenge’ for AI Developers
MyCyberTwin, a new generation of artificial intelligence technology, today announced the launch of its Turing Test Challenge. The contest gives developers the needed tools and instruction to leverage MyCybertwin’s AI Platform to build intelligent virtual agents (IVA’s) and compete head-to-head with other developer agents.
Wikipedia defines the ‘Turing Test’ as a test of a machine’s ability to exhibit intelligent behavior. It was first introduced by Alan Turing in his 1950 paper Computing Machinery and Intelligence highlighting the ability for machines to think.
“Developers love working with new technology platforms. They are constantly looking for state-of-the-art products and services they can perfect,” said Liesl Capper, CEO. “Thanks to the inspirational work by the likes of Alan Turing, and the recent launch of Siri, today artificial intelligence is ready for prime time and quickly be adopted by businesses. The ‘Turing Test Challenge’ allows developer to take advantage of MyCyberTwin’s AI solutions to build virtual agents to compete against other developers. Since creating this concept, the response we have already gotten is tremendous. We are extremely excited to see what happens when developers get their hands on our technology.”
Read more about: MyCyberTwin Launches ‘MyCyberTwin Turing Test Challenge’ for Developers
Aimee Quemuel on 12 years, 11 months ago in Business, Business contests & awards, Business News | by
Summary: Company wins gold in Best New Service of the Year Category
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced the company has been selected as a winner of the Best in Biz Awards, taking gold in the Best New Service of the Year category. Hundreds of entries were received in this year’s awards program from an impressive array of public and private companies across multiple industries, sectors and regions. The winning companies represent the best in American business.
Read more about: VirtuOz Intelligent Virtual Agents Named 2011 Best in Biz Winner
Mandy Reed on 12 years, 11 months ago in Applications, Front End Integration, Business News | by
Summary: Creative Virtual has integrated Google search functionality with their V-Person solutions.
Creative Virtual Ltd has taken web self-service to the next level for two more customers with their recent integration of Google search functionality with the V-Person™ (virtual agent) solutions deployed on the Milton Keynes Council and Renault UK websites.
Milton Keynes Council’s) online virtual assistant Shak now has the added power of Google search. When a user asks a question or enters a keyword, Shak searches both the V-Person knowledgebase and the Milton Keynes Council website for matches. Results of the site search are displayed in the ‘Google Search Results’ tab and, when no matches are found in the virtual assistant knowledgebase, in a page loaded in the background. This integration means that visitors to the Council’s website are now able to find the answers to all their queries with the ease of one user friendly interface.
Learn more about Milton Keynes Council’s most recent updates to ‘Ask Shak’
Read more about: Creative Virtual Brings Google Search Functionality to Their Virtual Assistants
Aimee Quemuel on 12 years, 11 months ago in Business, Company websites, Business News | by
Summary: Company debuts Chloe, its own intelligent virtual agent for online marketing
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online support, today announced the availability of its marketing and sales IVAs. Already a leader in virtual agents for support with the largest number of live enterprise intelligent virtual agents for the Global 2000, VirtuOz now offers a full suite of enterprise-class IVAs, enabling companies to create digital customer relationships and to engage with today’s online consumer across all transactions.
In addition, VirtuOz revealed Chloe, the company’s new virtual agent for online marketing. Using VirtuOz’ cloud-based solution and best practices, Chloe not only answers questions about the virtual agent market, the company, its products, services, and customers, she also represents VirtuOz’ unique brand. She is designed to address the needs of prospective customers, partners, investors, and even job applicants and will serve as a showcase for virtual agent best practices as she continues to learn.
Aimee Quemuel on 12 years, 12 months ago in Business, Partnerships & contracts, Business News | by
Summary: Virtual Agent Integration with Moxie's Chat and Knowledgebase Redefines Customer Engagements
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced the company has partnered with Moxie Software. The partnership brings together the leaders in virtual agents and Web customer support to deliver a next generation customer experience solution.
Aimee Quemuel on 13 years ago in Business, Case Study, Business News | by
Summary: Michelin has set up a new chatbot feature on its website allowing visitors to chat with the famous Michelin Man
Created by VirtuOz, this intelligent animated character appears on the home page of the site, providing a human-like interface between users and the Michelin brand. The Michelin Man is the first world-famous brand icon to interact with users in this way.
Chatting in both English and French, Michelin’s two official languages, and programmed to converse on around 10,000 topics each month, this intelligent virtual agent answers questions about the Michelin Man as well as the company, while also helping visitors to find their way around the site.
Read more about: Michelin sets up online virtual chat with the Michelin Man
Aimee Quemuel on 13 years ago in Business, Case Study, Business News | by
Summary: Intelligent virtual agent powered by VirtuOz delivers improved customer service experience and support department
VirtuOz, the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced that Numericable, a major cable and high speed Internet provider in France, debuted Emilie, an intelligent virtual agent powered by VirtuOz, as a new and contemporary online support channel. Available on Numericable’s website support page, Emilie provides a high quality support experience 24/7 to Numericable’s subscribers while also freeing their live agents to focus on higher value support and service activities.
Read more about: Numericable Debuts Emilie, the New Face of Support
Aimee Quemuel on 13 years ago in Business, Market research, Business News | by
Summary: 2011 Magic Quadrant ranks customer access channels as the number one business case driver for WCS deployments
VirtuOz, the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced that virtual assistants were a key criterion for determining for CRM Web Customer Service. In addition, the report ranks “new and additional customer access channels” as the number one business case driver for WCS deployments.
Aimee Quemuel on 13 years ago in Business, Business contests & awards, Business News | by
Summary: Company Selected Among Top Technology Services Vendors for 2011
VirtuOz., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced the company has been selected as a winner of the Tech Awards Circle, taking Bronze in the Enterprise Service category. Winners were selected by an independent circle of publication reviewers/journalists from nominations based on a broad range of achievements – from product and technology innovations to talented executive leadership and engineering innovators.
Tech Awards Circle celebrates the products, services, vendors and individuals making a difference in the industry today. The winners represent a broad range of achievements, from hardware to software to services in consumer/SOHO, SMB, midrange, and enterprise markets. Gold, silver and bronze awards were given out in each category.
Read more about: VirtuOz Intelligent Virtual Agents Named Tech Awards Circle Winner
Shaun Harkness on 13 years ago in Applications, Consumer products, Products, Business News | by
Summary: Company Brings Easy-to-Build and Affordable Artificial Intelligence Technology to SMB Market
MyCyberTwin, a new generation of artificial intelligence technology, today announced the launch of its low cost Intelligent Virtual Agents (IVAs) to the small-medium business (SMB) and developer market. The latest product offering is designed for businesses to quickly and efficiently deploy state-of-the-art chat solutions across their web and social media properties. MyCyberTwin’s IVAs offer SMBs the ability to answer customer questions instantly and accurately, decrease staff costs, increase sales and customer engagement, and find out what customers are really thinking by capturing the analytics of the interaction.
Read more about: MyCyberTwin Launches DIY Intelligent Virtual Agents