NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Veronica Cech on 9 years, 4 months ago in Business, Tools & Products, Business News | by
Summary: Connector Allows Users to Leverage Multiple Knowledge Sources from a Single Point of Search
noHold created a new connector that integrates with Lithium Communities to simplify the customer support experience. With a similar goal to optimize efficiency for end users to find support solutions, the connector uses noHold’s Artificial Intelligence (AI) and Lithium’s search to find answers in the discussion boards hosted within a Lithium Community, and returns the results within the noHold Virtual Assistant window. Through the open API connector, companies can leverage a Virtual Assistant that also works in parallel with multiple knowledge sources such as Lithium, Google, Bing, Salesforce, and more; all from one place, Single Point of Search.
Read more about: New noHold A.I. Connector Integrates with Lithium Communities
Yoleidy Carvajal on 9 years, 5 months ago in Business, RFP's & implementations, Business News | by
Summary: Already fluent in Portuguese and English, Sofia answers customer queries via the www.flytap.com website.
Artificial Solutions™, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that TAP, Portugal’s leading airline, has deployed a digital employee powered by Teneo to strengthen its online customer service.
Read more about: Artificial Solutions Helps Digital Employee Sofia Take Off for TAP
Veronica Cech on 9 years, 8 months ago in Business News | by
Summary: Virtual Assistants and live chat complement each other to improve customer service
Virtual Assistants have to the ability to integrate with live chat, and work together to enhance a company’s customer support options.
noHold’s live chat connectors are a set of open API’s that link noHold Virtual Assistants to any live chat application. The integration of the two provides a way for companies to better support their customers, while getting them most out of their investments.
First, the end user asks the Virtual Assistant a question. The Virtual Assistant will either provide the end user with the correct information (ending the interaction for that customer), or if it does not know the answer, it can provide the option to escalate to a live chat agent. If the latter occurs, the chat log is sent to the live chat agent. This will provide the agent with an understanding of the customer’s need and can address the issue quicker; without the end user having to repeat the problem. Once the live chat agent is available, there is a seamless transition between the Virtual Assistant and live agent within the same interface, improving the experience for the end user.
Veronica Cech on 9 years, 9 months ago in Business, Partnerships & contracts, Business News | by
Summary: ViewSonic continues its 13 year relationship with noHold
noHold, Inc. is excited to share that ViewSonic Corp., a leading global provider of visual solution products, has decided to continue its relationship with noHold. ViewSonic and noHold are dedicated to being innovators and share a passion for creating a cutting-edge customer support experience.
Before Virtual Customer Assistants (also known as Virtual Agents) became popular, customer-centric brands like ViewSonic, were already seeing the need for 24x7 interactive web support. The company launched its first Virtual Assistant on its support site in 2002.
Read more about: ViewSonic Leverages noHold A.I. for Next Generation Customer Service
Reza Etemad-Sajadi on 10 years, 1 month ago in Business, Market research, Business News | by
Summary: Why do firms use a virtual agent?
8 in-depth interviews have been conducted with the goal to detect the perception of companies using an avatar on their website. This section helped us to develop our understanding of the real world. We classified them from 1 to 8 in order to keep anonymous the name of firms interviewed.
Read more about: How much companies using a virtual agent on their website are satisfied?
Veronica Cech on 10 years, 5 months ago in Business, Visions & opinions, Business News | by
Summary: noHold will touch lives on a daily basis with the use of Virtual Agents within the Internet of Everything
Recently Connected World magazine’s Tim Lindner sat down with the very distinguished Ventura to have a very candid conversation about how he plans on charting a course for noHold straight into the future of the Internet of Everything. What we learned is that what noHold does will at some point in the future touch your lives on a daily basis. It will soon be very transparent to you. All you will see, hear, and touch will be his company’s Virtual Agents.
Mandy Reed on 10 years, 6 months ago in Business, Tools & Products, Business News | by
Summary: Virtual agent technology can enrich your customer experience
A common criticism of automated systems, including intelligent virtual agents, is that they remove human interaction and provide a cold, robot-like experience. So when I came across an article titled The Human Touch of Automation: A Customer Experience Experience, it immediately caught my eye.
Veronica Cech on 10 years, 6 months ago in Business News | by
Summary: We've been working with a number of popular manufacturers to prove that Virtual Agents augment the IoE.
noHold announces that it has been working with a number of popular manufacturers to prove that Virtual Agents augment the Internet of Everything (IoE). With a working version already able to communicate with wearable technology, noHold Connect will change the way that humans interact with the IoE.
noHold announces that it has been working with a number of popular manufacturers to prove that Virtual Agents augment the Internet of Everything (IoE). With a working version already able to communicate with wearable technology, noHold Connect will change the way that humans interact with the IoE.
Iztok Grilc on 10 years, 8 months ago in Applications, Business News | by
Summary: Easy virtual agent (chatbot) platform with many features
SecondEGO is a technology advanced self-service platform for creating and managing your own virtual agents. It offers a lot of options for home users, bloggers, small offices and corporate business.
Veronica Cech on 10 years, 8 months ago in Business, Business results, Business News | by
Summary: Leaders in Networking and PC manufacturing renew contracts with noHold, extending their Virtual Agent usage.
noHold customers continue to renew contracts after achieving multi-year success with Virtual Agent and Knowledge Management solutions. One of the largest PC and Consumer Device manufacturers has decided to continue its relationship with noHold, marking the 6 year anniversary date. The leader in networking has also opted to renew its relationship with noHold, marking an 8 year anniversary date.