Chatbots.org Business News

This proof of concept of Intel Digital Signage is designed to let retail customers touch its holographic screen to virtually tour a store, shop for products, learn about sales, read customer reviews, submit their own reviews, and share feedback with family and friends through integration with social networks and cell phones.

Efficient online self-service is essential for online retailers-particularly since 57% of U.S. online consumers say they are very likely to abandon an online purchase if they cannot find quick answers to their questions, says a new Forrester Research Inc. report.

Virtual agents represent an efficient option to bolster a company’s self-service options, particularly since they reduce customer service operational costs by deflecting agent-assisted costs because they lower the number of customers who call a contact center. Virtual agents-typically with a digitalized human appearance-are software services that provide automated assistance by simulating a two-way conversation in which they can help customers do anything from perform online tasks to locate online information.

Recent research on context-aware computing, such as avatars, has shown many benefits for businesses. According to Virtuoz vice president Mark Gaydos there are 4 ways how avatar virtual agents can help companies (from allbusiness.com)

With James Cameron’s highly anticipated sci-fi movie Avatar opening this weekend, we had to find out if avatars can help businesses in the real world as much as they help humans in fictitious alien worlds.

Unlike the 10-foot tall blue avatars in Cameron’s movie, Web site avatars aren’t science fiction; they’re “real” virtual agents that provide customer service worldwide. These self-service software applications (which can appear as an animation or a picture of a real person) are intelligent, engaging personalities that help Internet customers find solutions faster and more efficiently.

The Michelin Man avatar, for example, not only answers questions about Michelin tires, but can also engage in conversations about how old he is and whether he has a girlfriend.

An online game promoting the new movie Sherlock Holmes is offering players a new sort of gaming experience. The aim is to interview suspects - as Dr Watson or Holmes - to solve a robbery at the British Museum. Thanks to novel conversational “chatbots” embedded in the game, players can use natural language in their typed interrogations.

Other games have used natural language interactions before, says Rollo Carpenter, founder of Existor, the company behind the game, but these only use keywords to try to recognise what players are saying, he claims. “My script technology works by making predictions about what people will say,” he says. It then uses statistical analysis and fuzzy logic to try to find the best match for what was said against this vast number of predictions, before supplying the appropriate response.

Ever realized that not only humans are culturally bounded, but virtual agents as well? Practices that are completely accepted in some cultures would totally be rejected by other cultures. Even when they are part of so-called viral campaigns, which tend to be a little bit shocking. However, at Chatbots.org we believe learning starts with openness and sharing. So be prepared!

We’ve stumbled upon Anna and Adam, virtual agents (chatbots or virtual assistants if you prefer) of Polish company Inpost. Both Anna and Adam can be undressed if you know the codes! In fact, for non-Polish speaking people, it would come across as a code; for Polish natives it’s about answering questions about Inpost’s new service called paczkomat. They learn by interacting with Anna or Adam.

In most cultures, this kind of practice would be highly unusual for established brands like InPost. Note that Inpost is not a silly new web startup: They are the first company in Poland offering postal services throughout the country via its own units, represented in 200 cities of Poland via 800 Customer Service Points. Inpost is part of the Integer.pl group which is listed on the Warsaw Stock Exchange. Anna was developed by a large virtual agent developer in Poland named Stanusch Technologies.

Wanna undress Anna or Adam yourself or checkout the video? Click below for the codes.

AIDA is one of the latest intelligent driving virtual agents which aims to change the way we interact with our car and communicates with the driver through a small robot embedded in the dashboard. AIDA is a sociable robot, which reads the driver’s mood from facial coding and through emotion capturing and responds in a socially appropriate and informative way.

Watch video:

Steve Di Paola of the Simon Fraser University demonstrated a virtual agent system to Chatbots.org.  This system interprets real time emotions in input such as voice, and shows facial expressions and gestures.

During the 9th International Conference on Intelligent Virtual Agents (related to IVA Gala), Steve showed us how his parameterized facial animation system operates. His goal is to develop a system that can handle any face type, behavior, and voice to be used in games, movies and virtual agent worlds. Their current focus is on how emotions should be expressed.

In the first few minutes of the video, he demonstrated various types of faces. Steve grabbed his microphone and started talking. The avatar spoke similar to Steve and his (or her) lips were synchronized with his words. As soon as Steve raised or changed his voice, the avatar acted correspondingly, which was absolutely amazing. It widened its mouth when talking louder; it moved its eyebrow to emphasize what it was saying, and it responded to a drumming sound. Wow!

More explanation and images after break.

In a recent issue of Technology Review Magazine published by MIT listed Intelligent Virtual Agents as one of the 10 emerging technologies of 2009. Intelligent virtual agents are able to interact intelligently with users, reduce support costs, encourage self-service and customer loyalty, and serve as a branding tool for the enterprise. They provide a unique, interactive and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. This press release seems to be sponsored by Botégo.

VirtuOz, the provider of intelligent, multilingual virtual support and sales agent solutions, today announced the completion of its Series B round of investment. MDV-Mohr Davidow Ventures led the $11.4 million financing. Galileo Partners, which has funded the company since the beginning of its operations, participated in this round, as did Eric Hahn with Inventures Group. The new funds will be used to scale operations and advance product development.

VirtuOz solutions transform the customer support and sales experience online by providing intelligent virtual agents that interact with customers via chat and instant messaging. The agents enable ubiquitous, personal and natural interactions between humans and Internet-based services on a 24/7 basis. The combination of artificial intelligence and natural language processing technologies make the agents capable of understanding a complete range of user requests and comments. The agents welcome, guide, assist, and inform customers and are able to reach specific sales objectives by proposing a personalized and direct link when appropriate.

Humans may soon be able to develop long-term relationships with virtual humans that are capable of reading and adapting to our emotions, say French researchers.

Professor Catherine Pelachaud, director of research from the Paris Institute of Technology presented her research this week at a meeting of the ARC Network in Human Communication Science in Sydney.

Pelachaud and colleagues are developing virtual humans, Embodied Conversational Agents (ECAs), that can act autonomously in a virtual environment. As well as speaking, the agents communicate with facial expressions, head movements, hand gestures and gaze.

They are working on virtual agent that can be taught to detect, via a webcam, the emotion of a person looking at the screen.