NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Aimee Quemuel on 12 years, 1 month ago in Applications, User Client Technology, Front End Integration, Business News | by
Summary: Consumers can seamlessly traverse between social, mobile and Web without having to restate their business issue
VirtuOz, Inc., the leading provider of IVAs for online marketing, sales, and support, today announced the availability of VirtuOz’ IVAs for Facebook Messages. With this latest release, VirtuOz now offers enterprises the most contextually aware virtual agent solution that can deliver a consistent, cross-channel customer experience as consumers move from social to mobile to Web.
Aimee Quemuel on 12 years, 2 months ago in Business, Tools & Products, Business News | by
Summary: Consumers can now talk, touch, tap, swipe and text their way to interactions with businesses on mobile devices
Expanding its award winning intelligent virtual agents (IVAs) solutions currently deployed on the websites of leading companies such as Michelin, SFR, GameFly, and Symantec, VirtuOz, Inc., the leading provider of IVAs for online marketing, sales, and support, today announced the availability of VirtuOz’ IVAs for mobile phones and tablets.
Read more about: VirtuOz Goes Mobile with Launch of Virtual Agents for Mobile Phones and Tablets
Aimee Quemuel on 12 years, 2 months ago in Business News | by
Summary: Kaspersky recognized for delivering next generation sales and support customer experience
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced that Kaspersky Lab has been named a Constellation Research SuperNova Awards semi-finalist for its groundbreaking use of Lena, an IVA powered by VirtuOz.
Aimee Quemuel on 12 years, 2 months ago in Business, Business contests & awards, Business News | by
Summary: Company recognized for delivering a next generation relationship management solution
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced they won a Gold Stevie® Award in the 7th annual American Business AwardsSM in the relationship management category. In addition, the company was awarded the People’s Choice Award, which was determined by 98,000 public votes.
Read more about: VirtuOz Wins a Gold Stevie® Award and Selected for People’s Choice Award
Aimee Quemuel on 12 years, 2 months ago in Business, Tools & Products, Business News | by
Summary: Companies Realize a 10 Percent Increase in CSAT by Integrating Virtual Agents With Live Chat
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales and support, today announced availability of a packaged integration with Moxie Software’s Chat Spaces™, for both sales and services. The integrated solution delivers a next generation customer experience that meets the needs of today’s digital-savvy customers, who increasingly dictate when, where and how they want to engage with a company.
Aimee Quemuel on 12 years, 3 months ago in Business, Business contests & awards, Business News | by
Summary: Winners will be Honored at the Golden Bridge Awards Dinner and Presentation in San Francisco on October 2, 2012
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, has been recognized as a finalist in the 4th Annual 2012 Golden Bridge Awards in the software innovations category.
“Each and every employee at VirtuOz is committed to delivering leading virtual agent solutions that exceed both our customers’ and their customers’ expectations,” said Alex LeBrun, CEO and president of VirtuOz. “Today’s digital consumer is more demanding than ever, and we are privileged to partner with global industry leaders who are willing to explore new customer engagement frontiers in order to deliver winning customer experiences. We are honored by the industry and peer recognition of our efforts that this Golden Bridge Award represents.”
Aimee Quemuel on 12 years, 3 months ago in Business, Business contests & awards, Business News | by
Summary: With the popularity of Apple’s Siri, the rise of the virtual agent predicted to become an industry norm
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced today that the company has been named a semi-finalist in CRM Idol 2012. Now in its second year, the prestigious award program was founded by author and analyst Paul Greenberg to assist up and coming CRM companies gain visibility in the CRM community, and with key industry influencers. Primary judges include notable CRM luminaries such as Brent Leary, Esteban Kolsky, Denis Pombriant, Jesus Hoyos, Laurence Buchanan, Mark Tamis and Silvana Buljan.
Read more about: VirtuOz Named Americas Semi-Finalist in Prestigious CRM Idol 2012 Contest
Aimee Quemuel on 12 years, 5 months ago in Business, Events, Business News | by
Summary: Virtuoz will present at Enterprise 2.0 Boston, discuss how intelligent virtual agents chg Ecommerce and Eservice
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced that the company’s Chief Marketing Officer (CMO) Pamela Kostka has been chosen to speak at Enterprise 2.0 Boston, the leading conference and expo for social enterprise tools and technologies.
Read more about: VirtuOz to Present to Over 1500 Attendees at Enterprise 2.0 Boston
Aimee Quemuel on 12 years, 6 months ago in Business, Business contests & awards, Business News | by
Summary: Accolades validate growing demand for IVAs as companies look to innovate how they engage today’s consumers
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced today that VirtuOz’ Intelligent Virtual Agents have been recognized by three industry award programs in May 2012 alone, including the Best in Biz Awards EMEA, Silver Winner for Best New Service of the Year; The American Business Awards Finalist in the Relationship Management Solution Category for the second year in a row; and TiE50 Awards Finalist, where VirtuOz beat out over 2000 entrants.
Aimee Quemuel on 12 years, 8 months ago in Business, Tools & Products, Business News | by
Summary: Special purpose micro-agents allow companies to experience the immediate value of virtual agents
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced availability of VirtuOz Micro-Agents, special purpose virtual agents that address specific topics with enough repeat customer requests to provide companies with immediate return on investment. VirtuOz Micro-Agent for Shipping is the first of many micro-agents to be launched in the coming months and is available now for a free test drive.