NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Chris Ezekiel on 11 years, 7 months ago in Business, Market research, Business News | by
Summary: Analyst report details how cross-channel virtual assisted-service improves customer experience
Creative Virtual, a leader in self-service customer experience management solutions for global enterprises, announced recently that its V-Person and V-Portal products were positively reviewed by the Patricia Seybold Group as go-to solutions for enterprises looking to improve customer satisfaction and secure brand loyalty.
Specifically, the report cites Creative Virtual’s recently launched V-Portal knowledge management system as its most significant strength and differentiator in the industry.
Read more about: The Patricia Seybold Group Recommends Creative Virtual’s V-Person™ & V-Portal™
Bruce Wilcox on 12 years, 8 months ago in Applications, Products, Business, Visions & opinions, Business News | by
Summary: chatbot natural language processing ChatScript Rosette
On November 1, 2011 I gave a talk to Google on natural language processing, including chatbot technology and issues in understanding simple English sentences for a story-game demo which tries to act out the sentences. Download the PDF or read full text below.
I am an AI research engineer. I want to create things that people use, but that stretch the boundaries of the possible. Whatever I work on, I research it and then try to come at it with a fresh perspective. A fresh perspective is something Google and I have in common, though we approach things from opposite directions. Typically my fresh perspectives involve understanding a domain and then writing a new application-specific scripting language to encapsulate insights I have gleaned. Google’s perspectives come from access to massive amounts of data and hardware.
I research everything. I even researched how to give this talk. I thought about making a lot of clever PowerPoint slides. Then I read up on using and abusing PowerPoint. I abandoned that plan.
Read more about: My Google talk on Chatbots and Understanding Natural Language
Aimee Quemuel on 12 years, 9 months ago in Business, Visions & opinions, Business News | by
Summary: 2011 was a big year for NLP - the science of teaching computers to communicate with humans in plain English.
First IBM’s Watson beat Jeopardy champions Ken Jennings and Brad Rutter. Then Apple captivated mobile consumers with the iPhone 4S, which included an enhanced version of Siri, the voice-driven assistant born at Menlo Park, CA-based SRI International. Suddenly, the idea that computers might be just as good as humans at carrying out certain types of requests seemed a lot less far-fetched.
For companies trying to win corporate and consumer adoption of their own NLP technologies, this is a long-awaited moment. And one of the firms that thinks 2012 could be the year this market really takes off is VirtuOz VirtuOz, Inc., a Paris-born company that moved its headquarters to Emeryville, CA, in 2009.
Read more about: VirtuOz Says Virtual Agents are “Siri for the Enterprise”
Aimee Quemuel on 12 years, 11 months ago in Business, Business contests & awards, Business News | by
Summary: Company wins gold in Best New Service of the Year Category
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced the company has been selected as a winner of the Best in Biz Awards, taking gold in the Best New Service of the Year category. Hundreds of entries were received in this year’s awards program from an impressive array of public and private companies across multiple industries, sectors and regions. The winning companies represent the best in American business.
Read more about: VirtuOz Intelligent Virtual Agents Named 2011 Best in Biz Winner
Ark Khasin on 12 years, 11 months ago in Business, Patents, Business News | by
Summary: Faster, smaller footprint, more modular multilingual ASR technique US patent 7,689,404 for sale/license
A novel technique of achieving multilingual (including regionals) speech recognition by combining existing single language recognizers has a promise of
Read more about: Multilingual speech recognition patent needs caring home
Jetty van Kooij on 14 years, 10 months ago in Applications, User Client Technology, Business News | by
Summary: AIM Chatbots: Some NLP please?! Test and review of AIM's chatbots online gallery
The future of chatbots is just starting to unfold. Numerous applications are developed and one of Chatbots.org objectives is to find and test new chatbots and their capabilities.
For example, I have tested every chatbot compatible to America Online’s Instant Messenger which are displayed at AIM’s online gallery.
Sine Mens on 14 years, 11 months ago in Agent's perception of humans, Text recognition, Business News | by
Summary: BotGenes created the BG200K "Spanish NLP Brain", capable to handle more than 200.000 Spanish expressions
BotGenes created the BG200K “Spanish NLP Brain”, capable to handle more than 200.000 Spanish expressions including regionalisms, common typos, orthographical and grammatical mistakes.