Chatbots.org Business News

ASDA is a British supermarket chain that was bought by Wal-Mart (World’s largest retailer) in 1999. There are hundreds of thousands of ASDA customers shopping at 243 ASDA supermarkets around the UK. In early 2009 ASDA began the migration of its online shopping service to a new platform and were looking for a solution to make the transition as easy as possible for their customers.

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced the company was named to Lead411’s “Hottest San Francisco Company” list. 

National Rail Enquiries (NRE) is the definitive source of information for all passenger rail services on the National Rail network in England, Wales and Scotland. Classified as a ‘Super Site’ by the UK Government, nationalrail.co.uk is one of the busiest websites in the country. In 2007, NRE came to Creative Virtual and our partner Virtual Zone for help in unlocking the wealth of information on their website.

noHold, Inc., developer of the most interactive and diagnostic Virtual Assistant technology and Confederated Knowledge, announces that leading companies in Hi-Tech industries like PC, and networking are choosing to connect their Virtual Assistants via Confederated Knowledge.

noHold creates Virtual Assistants for web based self-service that increase customer satisfaction, reduce support costs, and capture actionable customer intelligence. As products and services become increasingly interconnected, the need for support across company boundaries is imperative. Confederated Knowledge or CK, is a patent pending feature that allows one Virtual Assistant to connect with multiple Virtual Assistants. For example: When you have an issue with your PC, it could be related to the security software, a peripheral device or the Internet Service Provider (ISP). CK empowers you to start the conversation on your own terms and get answers from a network of interconnected Virtual Assistants.

VirtuOz, Inc., the leading provider of intelligent virtual agents (intelligent virtual agents) for online marketing, sales, and support, today announced that Kaspersky Lab, a leading developer of secure content and threat management solutions, has extended the mission of Lena, its VirtuOz IVA, to online sales. By integrating Lena into its online retail operation, Kaspersky Lab can now provide personalized sales assistance to customers 24/7.

First IBM’s Watson beat Jeopardy champions Ken Jennings and Brad Rutter. Then Apple captivated mobile consumers with the iPhone 4S, which included an enhanced version of Siri, the voice-driven assistant born at Menlo Park, CA-based SRI International. Suddenly, the idea that computers might be just as good as humans at carrying out certain types of requests seemed a lot less far-fetched.

For companies trying to win corporate and consumer adoption of their own NLP technologies, this is a long-awaited moment. And one of the firms that thinks 2012 could be the year this market really takes off is VirtuOz VirtuOz, Inc., a Paris-born company that moved its headquarters to Emeryville, CA, in 2009.

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced that it processed a record 166 million conversations in 2011 on behalf of its customers.  This growth was fueled, in part, by expansion of VirtuOz’ client base across multiple verticals including high tech, telecommunications, retail, and consumer packaged goods.  In addition, the company noted the expansion of IVA usage from customer service, to sales and marketing via a growing number of touch points, including mobile phones and social media, such as Facebook.

Mobile devices are playing an increasing role in the lives of millions of people across the world, across all generations. As more and more online technologies deploy into the mobile realm, Virtual Agent technology is following this trend. Apple’s implementation of Siri, the voice-to-text virtual assistant feature they have added to the iPhone 4S, opened the world’s eyes to mobile virtual agent technology. Android also has added Vlingo, a similar feature that combines voice-to-text and voice recognition technology with its powerful “intent engine” to help users complete their desired action.

On the Beach, founded in 1995, is one of the UK’s leading online travel agencies offering value for money summer holidays to the world’s most popular beach destinations. Customers can choose from 50 million available flight seats and more than 30,000 hotels around the world and take advantage of a selection of other travel products such as car hire, insurance and resort transfers.

The Challenge:

In 2010 On the Beach were planning the launch of a new website. As part of that project they wanted to find a way to reduce administration calls to their after sales department and, in return, minimise the call waiting times for clients to improve their overall customer experience. They determined that a Virtual Assistant from Creative Virtual would be the best way to position their business at the forefront of emerging technology and, most importantly, improve their customer service efficiency and effectiveness.

noHold, Inc., developer of the most interactive and diagnostic Virtual Assistant technology and Confederated Knowledge™, has teamed up with Motorola Mobility, Inc (NYSE: MMI) to develop the Motorola Modem Virtual Assistant which is available to Comcast subscribers now.  noHold and Motorola are providing an integrated and effective first-line-of-support to respond to customer inquiries, which allows service providers to improve customer satisfaction and reduce support costs.