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VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced today that the company has been named a semi-finalist in CRM Idol 2012.  Now in its second year, the prestigious award program was founded by author and analyst Paul Greenberg to assist up and coming CRM companies gain visibility in the CRM community, and with key industry influencers.  Primary judges include notable CRM luminaries such as Brent Leary, Esteban Kolsky, Denis Pombriant, Jesus Hoyos, Laurence Buchanan, Mark Tamis and Silvana Buljan.

On 3 August 2012 the Global Business Summit on ICT will be held at the British Business Embassy at Lancaster House in London.  One of 18 business summits being held during the London 2012 Olympic and Paralympic Games, the ICT day will also serve as the kick-off for the Best of British technology virtual exhibition which will provide a broader opportunity for companies to engage with delegates during that day and for the following six months. Creative Virtual Ltd is honoured to be selected to showcase their V-Person™ technology through participation in the virtual exhibition.

The whitewater rafting company RiverRunners has successfully implemented Emily Virtual River Guide to increase website conversion rates and prevents abandonment. The CodeBaby Virtual Assistant “Emily” is an animated-friendly helper for users searching for their ideal outdoor vacation. RiverRunner’s “Emily” acts as a personal “guide” through the information-rapids of online deals, offers, and ‘bundle packages’ that otherwise go unnoticed.

Creative Virtual Ltd has announced the official opening of their newest office in the Netherlands. Creative Virtual Netherlands, based in Amsterdam, will provide local support throughout Benelux for customers implementing Creative Virtual’s V-Person™ technology.  A V-Person (Virtual Assistant)  is capable of holding conversations with digital users in real time, 24/7. For users this means the sensation of communicating with a ‘real’ person able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations.

IntelliResponse Systems, a leading provider of multi-channel virtual agent software solutions that drive profitable online conversations, is pleased to announce that IQPC has selected IntelliResponse as the winner of the Call Center Excellence Award for “Best Technology Solution Provider.

Call center management is about consistently evolving to exceed the expectations and desires of customers. In this respect, there is no such thing as “good enough.” The Call Center Excellence Awards honor those who think—and act—in accordance with the mindset that one can never reach an apex in
customer service.

Creative Virtual Ltd has announced that a new V-Person™ (virtual assistant)  solution was launched for the Royal Society for the Prevention of Cruelty to Animals (RSPCA) back in 2011.  A V-Person is capable of holding conversations with digital users in real time, 24/7. For users it means the sensation of communicating with a ‘real’ person able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations.

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced that the company’s Chief Marketing Officer (CMO) Pamela Kostka has been chosen to speak at Enterprise 2.0 Boston, the leading conference and expo for social enterprise tools and technologies.

IntelliResponse today announced the official launch of IntelliResponse for Global Markets. This latest version of the firm’s industry leading customer self-service software includes full internationalization capabilities in its core architecture, enabling the product to support languages such as Japanese, Korean, as well as Chinese languages including Mandarin, Wu, Cantonese, and Min.

Supporting full internationalization capabilities at the core architecture level provides customers with the most flexibility in extending their web self-service offering globally. As IntelliResponse continues to gain popularity with large, global organizations, expanded internationalization features have become necessary to support organizational growth.

Prior to announcing the expanded global capabilities, the IntelliResponse product had supported multiple live implementations in English, French, Italian, and Spanish.

Presented by IQPC, the Call Center Excellence Awards honor, recognize and promote the most innovative call center solutions and individuals over the past year. With awards given in eight categories, they are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions.

During a special luncheon on June 7th, IQPC will be announcing the winners and presenting awards at the 13th Annual Call Center Week Event, held this year at Caesars Palace in Las Vegas.  Later that day, winners will participate in the Call Center Excellence Award Winners panel taking place 3:45 pm.

Projected to hit one billion users in 2012, Facebook has recently been reported as holding the number one social media position on the Internet. With so many people making the site a daily web stop, businesses are starting to see the benefits of using this platform to further their online customer service. Several Creative Virtual customers have taken this step by giving their V-Person™ systems a presence on their company Facebook pages.