Chatbots.org Business News

User experience is not a priority for CIOs and most of them don’t know how to estimate the return on investment (ROI) of each new technology put forward. But the customer profile has changed and nowadays people are always online and demand more information from companies. As a result so CIOs should analyze how to improve the customer service.

We’ve had million of discussions on this topic. More than 160 synonyms nowadays! We are so creative .!

What about this definition:

A virtual human is a computer generated human simulation with artificial intelligence. A virtual human can have a CG human body, and CG voice and computer empowered senses.Virtual humans can be applied in various domains such as education, marketing, branding, training & sales.

A virtual agent is a virtual human acting on behalf of an organization, communicating with potentially millions of stakeholders

A brand agent is a virtual human acting of behalf of a brand, communicating with potentially millions of stakeholders

A virtual assistant is a virtual agent specialized in service.

A chatbot is a virtual human specialised in social chat on a wide variety of topics.

noHold, Inc. recently released a new Knowledge Management platform called SICURA. This software provides a better way to organize, store, and share information, securely.

As in other industries, a good banking service makes it easy to achieve a fast and nice interaction between the company and its clients. In this respect, Banks have always been innovative in the implementation of any self-service solutions, like the ATM and the home-banking. Next step concerns to answering client questions and any other inquiry through multiple digital platforms, dominated by the mobile banking

There are certain technologies that are hard to quantify and establish a precise value to determine if what you bring to the company is financially superior to what you have to pay for them. Many organizations use their institutional website as one of the solutions to interact with customers and complement the Call Center. However, some of these tools are becoming obsolete while consumers become more and more anxious and demanding, regarding the services they expect companies to provide.

A leader in cloud-based security intelligence solutions, has revamped its customer support program to increase customer satisfaction and improve efficiencies.  As this company brings the power of software-as-a-service (SaaS) to Internet security for consumers and businesses, the company is also a pioneer in providing cutting-edge customer support via the cloud, frequently resolving issues before a customer picks up the phone. noHold empowers the leader in the security industry with interactive and diagnostic Virtual Agent technology and Knowledge Management solutions as a part of its program.

Organizations are beginning to implement Virtual Agent solutions for customer service all around the world as a result of cheaper structural costs and consumer preference vs. its human counterparts. It is demonstrated that consumers prefer to interact with these intelligent avatars when seeking assistance on CS inquiries.

On Thursday, 25th July 2013 CRMXchange will continue their Technology Innovation Showcase series with a live webcast featuring technology from Creative Virtual, a leading customer experience management platform provider for global enterprises. Presented by Creative Virtual Founder & CEO Chris Ezekiel, this free session is titled Unify the Customer Experience on Mobile, Web & Social Channels and is scheduled to begin at 11:00 am ET/ 4:00 pm UK time.

Research conducted by Ecole hôtelière de Lausanne (EHL) monitored what happened when a virtual agent was introduced to the website of it restaurant ‘Berceau des Sens’. We developed ‘Laura’ with the help of a computer service company named Askom. Laura is able to answer frequently asked questions, such as on menus and prices, making bookings, restaurant location, and opening hours; together with some more tricky queries, such as on children’s or special menus, and parking and Wi-Fi availability.

Since 2004 Creative Virtual has been helping financial institutions—both large and small—implement self-service customer support solutions, and today works with organisations such as HSBC, E*TRADE, NIBC Direct, Lloyds Banking Group and Allianz to reduce costs and improve the customer experience.