NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Mandy Reed on 10 years, 8 months ago in Business, Events, Business News | by
Summary: Join us for a complimentary webinar for live examples & real results from natural language smart help solutions
Join Creative Virtual for a complimentary webinar to see live examples and real results from natural language smart help solutions.
WHEN: Wednesday, 26 March 2014 at 15:00 UK time; 11:00 AM ET; 8:00 AM PT
LOCATION: Online, with free registration
SPEAKERS: Kathryn Daniels, Information Development Manager at National Rail Enquiries; Alison Chapman, Communication and Development Manager at Motability Operations; Maria Ward, Head of Web Services at The Virtual Zone; and Chris Ezekiel, Founder & CEO of Creative Virtual
Veronica Cech on 10 years, 9 months ago in Applications, User Client Technology, Business News | by
Summary: noHold Connect to empower humans to experience the Internet of Everything through virtual agents
noHold Connect will empower humans to experience the Internet of Everything. With much hype around the creation of a standardized platform for devices to ‘communicate’, companies such as Qualcomm & Linux have created the AllSeen Alliance, while others such as Logitech aim to educate and drive awareness with the Internet of Things Consortium. The goal is to advance the Internet of Everything. While these organizations aim to standardize awareness as well as the technological aspect, noHold aims to create the experience.
Read more about: noHold connects Internet of Everything with virtual agents
Veronica Cech on 10 years, 9 months ago in Business, Visions & opinions, Business News | by
Summary: Leading analyst firm suggests Virtual Agents are making way to the Help Desk.
I wanted to share with you a blog we posted for Albert written for IT professionals/CIO’s, but it also gives great information for Virtual Agent enthusiasts as well. There is great news sources validating the growth for the virtual agent market. Enjoy!
Mandy Reed on 10 years, 10 months ago in Business, Events, Business News | by
Summary: Company will commemorate the anniversary internally and on their blog and social media accounts.
Creative Virtual, a leader in customer experience self-service solutions for global enterprises, today announced the celebration of the company’s tenth anniversary. Founded in London, United Kingdom in November 2003 by Chris Ezekiel, Creative Virtual began trading in January 2004 with a focus on providing web-based natural language virtual assistants. Over the past ten years, the company has diversified their product offerings and embarked on a global expansion.
Read more about: Creative Virtual Announces Celebration of the Company’s Tenth Anniversary
Mandy Reed on 11 years ago in Business, Case Study, Business News | by
Summary: Ask Sabine Deflects 30% of Calls to the Contact Centre with Creative Virtual Technology
Creative Virtual, a leader in customer experience self-service solutions for global enterprises, announced the results of NIBC Direct’s implementation of a virtual assistant powered by Creative Virtual’s V-Person™ technology. NIBC Direct provides consumer banking services in the Netherlands, Germany and Belgium. Backed by a strong customer service policy that is highly focused on providing a superior customer experience, NIBC Direct selected Creative Virtual as their vendor of choice.
Read more about: NIBC Direct Launches Virtual Assistant ‘Ask Sabine’ in Dutch Language
Veronica Cech on 11 years ago in Business, Visions & opinions, Business News | by
Summary: Self-service, Virtual Agents help with the Affordable Care Act
Virtual Agents have long been used to reduce the load and cost of the typical call center by encouraging end users to help themselves. During peak seasons, new releases, and in times of the unknown, consumers ask questions that can often be resolved online. Since Virtual Agents have become more popular, the public is more comfortable with using such technologies not only as personal assistants, but to find quick solutions for customer service, support, and shopping.
Martín Frascaroli on 11 years ago in Business, Visions & opinions, Business News | by
Summary: The power of Virtual Agents in the e-commerce market
According to Visa America Economic Intelligence 2012 Report, in Latin America e-commerce sales are going to get over US$ 69 thousands millions this year and it is expected to pass US$ 100 thousands millions in 2014.
Mandy Reed on 11 years, 1 month ago in Business, Visions & opinions, Business News | by
Summary: Your customer service team can't be successful without the correct tools for the job.
The first week of October marked National Customer Service Week (#NCSW13) and a quick Twitter search showed lots of organisations recognising their service teams and sharing their top tips for providing the best service possible. It’s no secret that the service and support you provide can make or break your customer experience. Hiring the right people for your contact centre is key when it comes to providing superior service, but just like any other profession, your team can’t be successful without the correct tools for the job.
Read more about: Are Your Customer Service Agents Working like a Dog?
Martín Frascaroli on 11 years, 2 months ago in Business, Visions & opinions, Business News | by
Summary: Customer expectations of being talked back online are higher than in the past: Virtual Agents results
Social networks have created a borderline between how customers and companies communicated in the past and what it is currently happening: from the Facebook and Twitter launch, both actors are able to interact without intermediaries.
Read more about: A big challenge: not making your customer wait online
Martín Frascaroli on 11 years, 2 months ago in Business, Visions & opinions, Business News | by
Summary: Do you know that Virtual Agents are able to improve the customer experience?
Do you know that Virtual Agents are able to improve the customer experience while people are waiting for an answer? This technology understands and interprets customer questions and gives them advice related to the products and services offered, through each company contact point.
Read more about: How to transform client waiting time into sale opportunities