NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
| by Artificial Solutions since Nov 2013 in English, Web, Branded conversations, Customer service, Knowledge management, Sales, Telecoms & utilities, Text recognition, Text synthesis, Avatar, Commercial |
“Julia” ist die virtuelle Beraterin, die seit November 2013 die Kunden des Supportbereichs von Kabel Deutschland begrüßt. Umgesetzt haben wir dieses Projekt gemeinsam mit 3m5. IT Business Services.| by Cantoche since Aug 2013 in English, Web, Branded conversations, Customer service, Facial expressions, Gestures, Speech synthesis, Telecoms & utilities, Text recognition, Animated avatar, Commercial |
Cloudius greets the visitors a Virtual Support Center.| by IntelliResponse since May 2013 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Text synthesis, Avatar, Commercial |
“Ask Olivia” is Optus’ (Australia's 2nd largest telecom provider) virtual agent solution, built to assist Optus’ customers to ask questions online. Branded with an ‘Ask’ feature, clients can ask questions and Olivia will provide the one right answer. If clients have questions that are more personal in nature, Olivia will provide a suggestion for escalation via another channel. Olivia also displays the ‘top trending topics’.
| by The Selfservice Company since Feb 2013 in English, Web, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial |
Plusnet, one of the leading broadband, phone and super fast broadband service providers in the UK, already known for their award winning service, are working with SelfService Company to further enhance the online customer experience. Jess can be found in the help pages where she answers support questions about Plusnet’s services, such as phone, e-mail and broadband queries. In addition to enhancing the online experience Jess will also provide customer contact efficiencies.
| by The Selfservice Company since Feb 2013 in English, Web, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial |
SelfService Company are now working with the market leader in LPG, Calor Gas, who have over 77 years experience across a wide variety of markets such as heating, catering, agriculture and transport. Calor recognised the increase in demand from customers looking to self serve and have worked with SelfService Company to deploy Penny, their new Virtual Assistant. A key consideration that lead to the decision is the valuable insights that can be drawn from the Voice of the Customer, in addition to the potential to improve online experience, reduce basket drop-out and increase up-sell opportunities.
| by AgentBot since Dec 2012 in English, Web, Branded conversations, Customer service, Electronics & hardware, Telecoms & utilities, Text recognition, Text synthesis, Avatar, Commercial |
Sofia es el asistente virtual de Telefónica, que contesta automáticamente a las preguntas de los usuarios. Encargada de brindar información sobre factura digital y soporte al cliente este agente virtual permite disminuir las consultas a los canales tradicionales y liberar personal, reasignado a la resolución de temáticas más complejas.
Amy
a chatbot / virtual assistant representing TalkTalk
| by Creative Virtual since Nov 2012 until Oct 2013 in English, Web, Branded conversations, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial |
Ask Amy provides 24/7 support on the TalkTalk website. She can answer questions on TV, Mobile, Broadband, Moving Home, Online Safety and much more.
| by The Selfservice Company since Oct 2012 in English, Web, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial |
Amanda is the virtual assistant for Anglian Water, the largest water and waste water company in England and Wales by geographical area. Keen to drive operational efficiencies, but also to provide great service, Anglian Water have introduced Amanda to their website to help their customers by answering questions about their water supply, payment options, special tariffs and more. She also helps users determine the correct course of action in the case of leaks and shortages. On top of that, she offers helpful navigational support on the website. Anglian Water have also utilised our own Live Chat product to ensure that enquiries that are best dealt with by their contact centre staff have an easy seamless escalation when someone is available to handle the enquiry.
Olivier
a chatbot / virtual assistant representing Lyonnaise des eaux
| by Cantoche since Aug 2012 in English, Web, Branded conversations, Customer service, Facial expressions, Gestures, Speech synthesis, Telecoms & utilities, Text recognition, Avatar, Commercial |
Olivier est l'Assistant Virtuel du Service Client en ligne de Lyonnaise des Eaux. Il répond tous les mois à plusieurs milliers de questions sur les factures, le paiement et toutes les questions des clients sur leur contrat.| by Stanusch Technologies since May 2012 in English, Web, Customer service, Facial expressions, Gestures, Speech synthesis, Telecoms & utilities, Text recognition, Text synthesis, Video, Commercial |
Ewa to Wirtualny Doradca międzynarodowej firmy telekomunikacyjnej Orange, dedykowany dla użytkowników na rynku polskim. Wiedza Wirtualnego Doradcy składa się z dwóch obszernych baz zawierających ok 1500 zagadnień. W zależności od potrzeby Wirtualnemu Doradcy można zadać pytania dotyczące telefonii i Internetu mobilnego oraz stacjonarnego. 
Grey out: