NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Aimee Quemuel on 12 years, 1 month ago in Business, Tools & Products, Business News | by
Summary: Consumers can now talk, touch, tap, swipe and text their way to interactions with businesses on mobile devices
Expanding its award winning intelligent virtual agents (IVAs) solutions currently deployed on the websites of leading companies such as Michelin, SFR, GameFly, and Symantec, VirtuOz, Inc., the leading provider of IVAs for online marketing, sales, and support, today announced the availability of VirtuOz’ IVAs for mobile phones and tablets.
Read more about: VirtuOz Goes Mobile with Launch of Virtual Agents for Mobile Phones and Tablets
Aimee Quemuel on 12 years, 1 month ago in Business News | by
Summary: Kaspersky recognized for delivering next generation sales and support customer experience
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced that Kaspersky Lab has been named a Constellation Research SuperNova Awards semi-finalist for its groundbreaking use of Lena, an IVA powered by VirtuOz.
Aimee Quemuel on 12 years, 2 months ago in Business, Tools & Products, Business News | by
Summary: Companies Realize a 10 Percent Increase in CSAT by Integrating Virtual Agents With Live Chat
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales and support, today announced availability of a packaged integration with Moxie Software’s Chat Spaces™, for both sales and services. The integrated solution delivers a next generation customer experience that meets the needs of today’s digital-savvy customers, who increasingly dictate when, where and how they want to engage with a company.
Aimee Quemuel on 12 years, 2 months ago in Business, Business contests & awards, Business News | by
Summary: Winners will be Honored at the Golden Bridge Awards Dinner and Presentation in San Francisco on October 2, 2012
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, has been recognized as a finalist in the 4th Annual 2012 Golden Bridge Awards in the software innovations category.
“Each and every employee at VirtuOz is committed to delivering leading virtual agent solutions that exceed both our customers’ and their customers’ expectations,” said Alex LeBrun, CEO and president of VirtuOz. “Today’s digital consumer is more demanding than ever, and we are privileged to partner with global industry leaders who are willing to explore new customer engagement frontiers in order to deliver winning customer experiences. We are honored by the industry and peer recognition of our efforts that this Golden Bridge Award represents.”
Aimee Quemuel on 12 years, 5 months ago in Business, Business contests & awards, Business News | by
Summary: Accolades validate growing demand for IVAs as companies look to innovate how they engage today’s consumers
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced today that VirtuOz’ Intelligent Virtual Agents have been recognized by three industry award programs in May 2012 alone, including the Best in Biz Awards EMEA, Silver Winner for Best New Service of the Year; The American Business Awards Finalist in the Relationship Management Solution Category for the second year in a row; and TiE50 Awards Finalist, where VirtuOz beat out over 2000 entrants.
Aimee Quemuel on 12 years, 7 months ago in Business, Tools & Products, Business News | by
Summary: Special purpose micro-agents allow companies to experience the immediate value of virtual agents
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced availability of VirtuOz Micro-Agents, special purpose virtual agents that address specific topics with enough repeat customer requests to provide companies with immediate return on investment. VirtuOz Micro-Agent for Shipping is the first of many micro-agents to be launched in the coming months and is available now for a free test drive.
Aimee Quemuel on 12 years, 8 months ago in Business, Business contests & awards, Business News | by
Summary: VirtuOz among leaders such as Twitter, GigaOM, Yammer and Huddle to receive award
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced the company was named to Lead411’s “Hottest San Francisco Company” list.
Read more about: VirtuOz Named to Lead411’s Hottest San Francisco Company List
Aimee Quemuel on 12 years, 9 months ago in Agent's Capabilities, Sales, Business, Case Study, Business News | by
Summary: Expansion of Lena provides customers with a positive, consistent and contextually appropriate customer experience
VirtuOz, Inc., the leading provider of intelligent virtual agents (intelligent virtual agents) for online marketing, sales, and support, today announced that Kaspersky Lab, a leading developer of secure content and threat management solutions, has extended the mission of Lena, its VirtuOz IVA, to online sales. By integrating Lena into its online retail operation, Kaspersky Lab can now provide personalized sales assistance to customers 24/7.
Aimee Quemuel on 12 years, 10 months ago in Business, Market research, Business News | by
Summary: VirtuOz virtual agent record 166 million conversations, virtual agents move to mobile phones and Facebook
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced that it processed a record 166 million conversations in 2011 on behalf of its customers. This growth was fueled, in part, by expansion of VirtuOz’ client base across multiple verticals including high tech, telecommunications, retail, and consumer packaged goods. In addition, the company noted the expansion of IVA usage from customer service, to sales and marketing via a growing number of touch points, including mobile phones and social media, such as Facebook.
Read more about: VirtuOz Virtual Agents Processed Record 166 Million Conversations in 2011
Aimee Quemuel on 12 years, 11 months ago in Business, Business contests & awards, Business News | by
Summary: Company wins gold in Best New Service of the Year Category
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced the company has been selected as a winner of the Best in Biz Awards, taking gold in the Best New Service of the Year category. Hundreds of entries were received in this year’s awards program from an impressive array of public and private companies across multiple industries, sectors and regions. The winning companies represent the best in American business.
Read more about: VirtuOz Intelligent Virtual Agents Named 2011 Best in Biz Winner