Chatbots.org Business News

Statens Vegvesen, which translates as the Norwegian Public Roads Administration (NPRA) is an autonomous agency within the State’s Ministry of Transport and Communication. Responsible for the planning, construction and operation of the national and county road networks, NPRA is also in charge of vehicle inspections, driver training
and licensing.

NPRA was struggling to manage an increasing volume of calls, coupled with restrictive public opening hours. The obvious solution was to move some of the routine queries to the website and relieve the pressure on the advisors employed in its seventy-two Traffic Stations, enabling them to concentrate on more complex enquiries.

Artificial Solutions’ strong Nordics presence and native Norwegian-speaking staff were a key decision-making factor for NPRA, and Trude Gjerstad Strand, Project Leader and Senior Advisor, set about developing a pilot that would concentrate initially on vehicle registrations, ensuring that the public had the right level of documentation before visiting NPRA offices in person to complete the process. NPRA chose to implement the pilot project in-house, in partnership with Artificial Solutions.

Artificial Solutions unveils software toolkit to allow developers to build platform independent intelligent, humanlike conversations into their mobile apps.

Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that it will be unveiling Teneo Toolkit at Mobile World Congress (MWC). With Gartner already predicting that voice will be a disruptive technology to watch in 2012, the Teneo Toolkit will allow developers to easily include Artificial Solutions’ patented technology and enable their mobile apps, software programs or devices think, reason and converse in an intelligent, humanlike manner, regardless of platform, device or language.

Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that it has been shortlisted for the Most Innovative Product of the Year in the FSTECH Awards. Run by Financial Sector Technology, one of the leading business titles for IT decision makers in the UK and EMEA financial services, FSTECH Awards recognizes excellence and innovation in information technology in the sector.

Online Virtual AssistantsVirtual Assistants increasingly becoming the first point of contact for users who need help from customer service. However, sometimes it is inevitable that a real customer service agent steps in and deals with the customer query. And here comes the twist; to whom does the service agent turn to when he or she needs help in resolving a question? To a virtual assistant of course!

Recently Creative Virtual Ltd was shortlisted for the Econsultancy Innovation Awards 2012 in the category of ‘Innovation in Customer & User Experience’ for their integration of O2 UK’s virtual agent Ask Lucy with Live Chat from LivePerson via a seamless handover process. Each year the Econsultancy Innovation Awards recognise the finest creative thinking, ideas and implementations that are changing the landscape of the digital industry. This year more than 450 companies submitted entries, and around 150 have been shortlisted across the 19 categories. The winners will be announced at the awards ceremony in London on 23 February 2012.

Every now and then someone writes an article on whether Back to the Future II got its predictions right. Well, judging by the presence of voice activated TVs and remote controls at the Consumer Electronics Show (CES) this year, I think we can add a tick in the box to the TV that you talk to. But as a report by Leo Kelion on the BBC website has pointed out, it is not without its flaws.

Virgin Media is the United Kingdom’s leading entertainment and communications company—the first to offer consumers broadband, digital TV, phone and mobile from one company.  Today Virgin Media is the largest Virgin branded company in the world, with almost 13,000 employees and ten million customers across the UK.

noHold, Inc., developer of the most interactive and diagnostic Virtual Assistant technology and Confederated Knowledge, announces that leading companies in Hi-Tech industries like PC, and networking are choosing to connect their Virtual Assistants via Confederated Knowledge.

noHold creates Virtual Assistants for web based self-service that increase customer satisfaction, reduce support costs, and capture actionable customer intelligence. As products and services become increasingly interconnected, the need for support across company boundaries is imperative. Confederated Knowledge or CK, is a patent pending feature that allows one Virtual Assistant to connect with multiple Virtual Assistants. For example: When you have an issue with your PC, it could be related to the security software, a peripheral device or the Internet Service Provider (ISP). CK empowers you to start the conversation on your own terms and get answers from a network of interconnected Virtual Assistants.

VirtuOz, Inc., the leading provider of intelligent virtual agents (intelligent virtual agents) for online marketing, sales, and support, today announced that Kaspersky Lab, a leading developer of secure content and threat management solutions, has extended the mission of Lena, its VirtuOz IVA, to online sales. By integrating Lena into its online retail operation, Kaspersky Lab can now provide personalized sales assistance to customers 24/7.

Life is much too serious and we all need more laughter in our lives.

Now that we are starting off fresh in the New Year it’s a good time to bring out your best – your sense of humor combined with your love of new technology.

Speech Technology Group cordially invites you to enter our speech humor contest.

Here is how it work’s – it’s easy:

The best submissions received by January 27th will be posted at http://www.speechtechnologygroup.com

The winner will be announced on February 3rd and gets a Kindle Fire.

Are you game?

For a quick sample to get your juices flowing and to sign up, do to http://www.speechtechnologygroup.com/speech-humor