Chatbots.org Business News

We are already in 2012 and for those involved in the industry of chatbots and artificial intelligence it will be an exciting year for sure! Concretely, 2012 has been designated “Alan Turing Year”, commemorating the mathematician, computer pioneer, and code-breaker on the centennial of Turing’s birth.

A global leader in web-based conversational systems is seeking a Development and Support Technician to join its expanding London-based team.

A survey to find out what functionality users want to see when they interact with a virtual agent - or chatbot - has been launched by chatbot specialists Daden Limited (Daden). Increasing in popularity, chatbots (a computer programme which maintains a conversation with a person using natural language) are seen as a cost-effective support to customer service desks and live chat. Available 24/7, chatbots respond to queries and frequently asked questions enhancing customer experiences and directing visitors to relevant web pages. To consider future development of the industry as a whole, Daden have devised a short online survey to understand what functionality people would like to see in chatbots.

The idea of a conversational artificial intelligence therapist is as old as ELIZA, the very first chatbot created in 1966, which emulated a client-centered therapy approach. New research on conversational agents revealed their effectiveness as Internet-based intervention tools that treat and even prevent depression.

ASDA is a British supermarket chain that was bought by Wal-Mart (World’s largest retailer) in 1999. There are hundreds of thousands of ASDA customers shopping at 243 ASDA supermarkets around the UK. In early 2009 ASDA began the migration of its online shopping service to a new platform and were looking for a solution to make the transition as easy as possible for their customers.

By 2015, 50 percent of online customer self-service search activities will be via a virtual assistant for at least 1,500 large enterprises.

More than 1,500 organizations worldwide are in various stages of production with virtual assistants (VAs). The results range from profound cost savings (5 percent reduction in service costs) and increased customer loyalty to simply the entertainment of having a robotic presence on a website. But the number of organizations adding this capability is growing by 20 percent per year, especially in travel, consumer goods, telecommunications and banking. A challenge is that computer-generated characters have limited ability to maintain an interesting dialogue with users; they need a well-structured and extensive knowledge management engine to become efficient, self-service productivity tools. VAs will lead to further downsizing of customer service centers.

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced the company was named to Lead411’s “Hottest San Francisco Company” list. 

As a Knowledge Engineer you are a linguistic specialist with affinity to ICT and commercial awareness. You are customer focused, with a real passion for languages and a pragmatic approach to problem solving. You understand the structure of languages and you will be able to encode linguistic information for automated processing.

You will focus on design, build, maintain and develop knowledge-based systems, in domains such as artificial intelligence, databases, expert systems, and natural language processing systems ¡V according to the structured Artificial Solutions Knowledge Development Methodology.

Humanoid examples from Japan and MIT, especially focussing on emotional sensing and emotional expressions

National Rail Enquiries (NRE) is the definitive source of information for all passenger rail services on the National Rail network in England, Wales and Scotland. Classified as a ‘Super Site’ by the UK Government, nationalrail.co.uk is one of the busiest websites in the country. In 2007, NRE came to Creative Virtual and our partner Virtual Zone for help in unlocking the wealth of information on their website.