NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
| by JT since Nov 2008 in English, Web, Education, learn & lookup, Text recognition, Avatar, Commercial |
Inocu is a Windows Live Messenger buddy. Using Inocu you can get information from the web, search websites and play games. to make Inocu talk to you just use the !talker command.
Shak
a chatbot / virtual assistant representing Milton Keynes Council
| by Creative Virtual since Oct 2008 until Jul 2012 in English, Web, Branded conversations, Customer service, Government, Text recognition, Video, Commercial |
Milton Keynes Council have given their V-Person™ systems, Ask Shak and Ask Jo, another upgrade by intergrating Google search functionality. When a user asks a question or enters a keyword, Shak and Jo search both the V-Person knowledgebase and the Milton Keynes Council website for matches. Results of the site search are displayed in the 'Search Results' tab at the bottom of the template and, when no matches are found in the virtual assistant knowledgebase, in a page loaded in the background. This integration means that visitors to the Council's website are now able to find the answers to all their queries with the ease of one user friendly interface.
| by Transversal since Oct 2008 in English, Web, Body health, Branded conversations, Customer service, Text recognition, Picture, Commercial |
Mothercare is improving the customer experience on its website with the launch of Ask Carrie, an interactive virtual assistant. Ask Carrie delivers fast, accurate answers to queries across the Mothercare website. Customers are able to ask questions directly using the system without the need to call or email the Mothercare contact centre. Ask Carrie also ensures faster access to the wide range of parenting information and resources on the Mothercare website. By allowing customers to search using everyday language it ensures that the Mothercare website remains a primary destination for parents.
Regus
a chatbot / virtual assistant representing Regus PLC
| by The Virtual Zone since Sep 2008 until Apr 2009 in English, Web, Text recognition, Faceless, Commercial |
Regus is a Virtual Assistant designed to answer questions you may have about virtual offices. Can you hire offices? Meeting rooms? Is stationery supplied? Are refreshments available for meeting rooms? In fact everything you might want to know about using virtual offices.
| by Synthetix since Sep 2008 in English, Web, Text recognition, Travel, Picture, Commercial |
How smartAgent is helping; Answering customer queries without having to phone or e-mail, reducing CRM costs, improving customer satisfaction and loyalty, providing a feedback mechanism for customer wants and needs and providing a mechanism to optimise online and offline content. Virgin Holidays is also using the Synthetix.info service to analyse visitors' wants and needs by looking at the questions they ask. The use of the conversational logs and analysis will allow Virgin Holidays to better serve both their online and offline customers. In addition, the conversation logs ensure that Valerie always has up to date information.
| by Synthetix since Sep 2008 in English, Web, Text recognition, Travel, Avatar, Commercial |
What smartAgent is hoping to achieve for Best Western; Answer customer queries without having to phone or e-mail, reduce CRM costs, improve customer satisfaction and loyalty and provide a feedback mechanism for customer wants and needs.| by Creative Virtual since Sep 2008 in English, Web, Branded conversations, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial |
O2’s Lucy, created in 3D for great reality, is an example of an avatar which displays a number of ‘emotions’ depending on the conversation taking place at the time. This V-Person™ can field questions for all parts of the O2 website including Pay Monthly, Pay & Go, Home Broadband and Mobile Broadband. In January 2010 Lucy answered her one millionth question on the web!
Louise
a chatbot / virtual assistant representing PayPal
| by Nuance since Sep 2008 until Dec 2012 in English, Web, Text recognition, Trade, Avatar, Commercial |
Hello, I'm Louise and I'm here to answer your questions about PayPal. Even though I'd like to be a real person, I'm not. I'm programmed to answer your questions. How can I help you?
This is a first attempt at a general cognition system. The input is first converted into Basic English of 1,000 semantically-tagged words and mapped on to a multivariate space in order to achieve spatial proximity as a function of semantic similarity. It is currently capable of 6 logic operations: equivalence, similarity, induction, deduction, abduction and metaphor. It is able to learn from free unstructured text and improve upon itself.
| by Synthetix since Aug 2008 in English, Web, Text recognition, Travel, Picture, Commercial |
Virtual Hollie is providing answers to questions from people interested in visiting a number of holiday parks across the United Kingdom. The virtual assistant is currently dealing with thousands of visitors each month. The technology is answering customer queries on a variety of subjects whilst also navigating the user to additional content that appears on the website. The virtual assistant contains a wide range of content, this includes information on key attractions, when famous people are performing and routine information about each venue such as "what time do you need to check in". One of the more interesting aspects of the deployment is that "Hollie" promotes some of the events that are taking place at the resorts over the course of the year.
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