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Virtual agents / Chatbots
in United Kingdom

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - United Kingdom - English

Expired Jenny a chatbot / virtual agent representing Virgin Media

       by Creative Virtual since Sep 2009 until Aug 2013 in English, Web, Branded conversations, Customer service, Facial expressions, Sales, Telecoms & utilities, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jenny Jenny, an animated avatar created to be a likeness of an actual call centre agent, provides help on the Virgin Media website for existing customers and potential new customers. The Creative Virtual team created this V-Person™ with Site Context in order to offer reliable information for both National and Cable Broadband customers.

Wanda a chatbot representing Park Retail

       by Virtual Zone Ltd since Sep 2009 in English, Web, Branded conversations, Customer service, Text recognition, Trade, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Wanda Wanda is magic. She is a fairy and works for Park - the UK's number 1 for Christmas savings. Wanda is there to help Agents, customers and anyone interested in ordering from Park with their questions. Questions can be asked in natural language. Wanda can help you navigate around the website, answer questions about commission, orders, deliveries, vouchers and more. She can let you know how many weeks you have left to pay for your orders, and how much you should be paying each week.

Lisa a chatbot / virtual assistant representing University of Wolverhampton Library

       by Daden since Aug 2009 in English, Web, Branded conversations, Career & education, Customer service, Facial expressions, Speech synthesis, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Lisa This chatbot is the University of Wolverhampton's Library Learning and Information Services virtual assistant.

Expired Virtual Assistant a chatbot / virtual assistant representing ASDA

       by Creative Virtual since Jul 2009 until Aug 2013 in English, Web, Branded conversations, Cooking, Customer service, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Virtual Assistant ASDA’s V-Person™ is designed to replicate the warm and friendly assistance of in-store customer service for online shoppers. Ask ASDA not only helps customers understand the online shopping platform but also decreases the number of calls and emails to the call centres and provides ASDA with real-time 'conversational' feedback from their customers.

Max Factor a chatbot / virtual agent representing Max Factor

       by Ecreation since Jul 2009 in English, Web, Beauty, Branded conversations, Campaign, Fashion, Sales, Text recognition, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent Max Factor The agent gives you great makeup tips especially around False Lash Effect Mascara, it also has great links to content on Facebook, You Tube and along with Exclusive videos from Caroline Barnes (a Max Factor makeup artist). This agent uses the latest click to share technology which gives the agent a great viral edge. Users can be watching the video or taking a poll and instantly share the content with their friends in messenger.

Sun Tzu - The Greybeards Project a chatbot

       by Daden since Jul 2009 in English, Web, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Sun Tzu - The Greybeards Project The "Greybeards Project" is about designing virtual guides for virtual worlds that can help people in their journeys. They can be used as guides for your SIM, mentors, and for fully immersive training.

The first of these "Virtual Guides" is Sun Tzu who was demonstrated for the U.S. Joint Forces Command (USJFCOM) exhibit at MODSIM World on October 14-16, 2009 at the Virginia Beach Convention Center.

This project originally started using another platform for the chabot AI but Daden were approached as the client wanted a more advanced AI solution.

Sun Tzu is now using AI technologies from Daden inside Second Life. This advanced AI provides many capabilities for the use of automated avatars in virtual worlds for training and as
virtual guides including:

• Guided tours
• Avatar movements
• Teleportation
• Web scraping
• Chatbot
• Emotion engine
• Instant messaging
• Twitter updates
• Ability to learn from the environment

The "web scraping" technology enables the Virtual Guide to respond to questions by scraping data off web services (like Wikipedia and others) to provide responses to questions.

Expired A.B.I. a chatbot

       by Raider since Jun 2009 until Oct 2012 in English, Web, Social, Text recognition, Avatar, Amateur
chatbot, chatterbot, conversational agent, virtual agent A.B.I. A.B.I responds in natural language to what you type. She is able to "learn" what to say by analysing her conversation logs and by direct question/answers with visitors. During a conversation A.B.I will decide if she enjoys chatting to someone or not and will acknowledge what she deems negative or positive input.

Ask Direct a chatbot / virtual assistant representing Tesco Direct

       by Creative Virtual since Jun 2009 in English, Web, Branded conversations, Customer service, Home & living, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Ask Direct Tesco Direct’s V-Person™ has a clean, professional template design complete with their well-known company logo and motto. Users can easily browse the clickable FAQs or type a free text entry to find the answer to their query 24 hours a day, 7 days a week without the hassle of contacting a call centre. This install also gathers feedback from users about the usefulness of answers and call savings thus helping to constantly improve the system.

Adam a chatbot / virtual agent representing Essex and Suffolk Water

       by Synthetix since Jun 2009 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Adam Synthetix successfully launched its third Virtual Agent deployment into the Utilities sector for the organisation delivering water and sewage services within the south east of England, Essex & Suffolk Water.

Visitors to www.eswater.co.uk can click on "Ask us" and are greeted by one of several smartAgents (selected at random) who are there to answer queries twenty-four hours a day, seven days a week. The smartAgent has been implemented to improve the customer experience and reduce the routine inbound enquiries to the Essex & Suffolk Water contact centre and thus saving costs.

Simon a chatbot / virtual agent representing Northumbrian Water

       by Synthetix since Jun 2009 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Simon Synthetix successfully launched its second Virtual Agent deployment into the Utilities sector for the organisation delivering water and sewage services within the north east of England, Northumbrian Water.

Visitors to www.nwl.co.uk can click on "Ask us" and are greeted by one of several smartAgents (selected at random) who are there to answer queries twenty-four hours a day, seven days a week. The smartAgent has been implemented to improve the customer experience and reduce the routine inbound enquiries to the Northumbrian Water contact centre and thus saving costs.
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