NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Rachel Freeman on 12 years, 7 months ago in Business, Events, Business News | by
Summary: Creative Virtual and Forrester Research host successful webinar on Virtual Agent innovations.
On 4th April 2012, Creative Virtual hosted an enlightening webinar with Forrester Research, How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Centre and Social Channels. The event was a huge success with a turnout of over 100 attendees from around the world. The event was hosted by Forrester Research analyst Diane Clarkson and Richard Simons, CEO of Creative Virtual USA.
Andy Peart on 12 years, 7 months ago in Applications, User Client Technology, Business News | by
Summary: NLI, a usefull tool for the companies internal queries, as well! A virtual assistant for your intranet!
Traditionally, virtual assistants have typically resided on a company website to help customers find the answers to their queries, but with corporate intranets becoming increasingly complex, more organizations are turning their attention to use VAs to resolve internal queries too. The corporate intranet has changed considerably from the early days of just publishing information. In the last few years as collaboration technologies have taken hold intranets have become a mine of information not just for employee related issues such as human resources, but with knowledge bases such as wikis too. However, having a large resource of data, doesn’t guarantee that a user can find the answer they are looking for.
Read more about: Increasing The Roi Of Your Intranet With NLI
Sarah McCartney on 12 years, 7 months ago in Applications, Avatars, Business, Tools & Products, Business News | by
Summary: CodeBaby announces first-ever mobile 3D interactive digital characters for HTML5
CodeBaby, a leading provider of Online Customer Experience solutions has announced its 3D virtual assistant technology is now available for the rapidly growing mobile device arena. CodeBaby solutions drive increased website conversions while enhancing the online user experience in the consumer driven marketplace.
Andy Peart on 12 years, 8 months ago in Agent's perception of humans, Speech recognition, Business, Events, Business News | by
Summary: Virtual assistants used on mobile devices.
It’s just over two week since we finished at Mobile World Congress and I’ve had a bit of time to reflect on the conversations I had with people that dropped by for a chat at our two exhibition stands – one located in the main section of Hall 2, the other in App Planet. There was certainly a healthy level of interest in how virtual assistants can be used on mobile devices – maybe this shouldn’t be such a surprise following Apple’s launch of Siri but it was really encouraging that so many people are recognizing the opportunity of using NLI as the basis of a new and effective speech enabled interface for mobile devices.
Read more about: Capability, Not Voice, Impressed Most At WMC.
Mandy Reed on 12 years, 8 months ago in Business, Events, Business News | by
Summary: How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Centre and Social Channels
Registration has now opened for Creative Virtual’s next webinar with Forrester Research.
Title: How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Centre and Social Channels
Date: Wednesday, 4th April 2012
Time: 16:00 UK time/ 11:00 EST
Speakers: Diane Clarkson, Forrester Research Analyst, & Richard Simons, CEO of Creative Virtual USA
Read more about: Creative Virtual Announces Webinar with Forrester Research
Trude Fossum on 12 years, 8 months ago in Applications, Products, Business News | by
Summary: Artificial Solutions Launches Teneo Toolkit, A Suite Of Tools Designed Specifically For The Developer Community
Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, today launched virtual assistants on any platform, in astonishing short timescales.
Read more about: Developer Kit Enables Bespoke Virtual Assistants On Any Mobile Platform
Mandy Reed on 12 years, 8 months ago in Business, Jobs, Business News | by
Summary: Development & Support Technician wanted to join Creative Virtual's London-based team.
A global leader in web-based conversational systems is seeking a Development and Support Technician to join its expanding London-based team.
Read more about: Creative Virtual Seeking Development & Support Technicians in London, UK
Mandy Reed on 12 years, 9 months ago in Business, Case Study, Business News | by
Summary: V-Person 'Ask ASDA' is available 24/7 to assist ASDA's online shoppers.
ASDA is a British supermarket chain that was bought by Wal-Mart (World’s largest retailer) in 1999. There are hundreds of thousands of ASDA customers shopping at 243 ASDA supermarkets around the UK. In early 2009 ASDA began the migration of its online shopping service to a new platform and were looking for a solution to make the transition as easy as possible for their customers.
Read more about: ASDA’s Online Customers Benefit from Virtual Assistant
Mandy Reed on 12 years, 9 months ago in Business, Case Study, Business News | by
Summary: Creative Virtual and Virtual Zone developed V-Person Lisa for NRE to help website visitors.
National Rail Enquiries (NRE) is the definitive source of information for all passenger rail services on the National Rail network in England, Wales and Scotland. Classified as a ‘Super Site’ by the UK Government, nationalrail.co.uk is one of the busiest websites in the country. In 2007, NRE came to Creative Virtual and our partner Virtual Zone for help in unlocking the wealth of information on their website.
Read more about: National Rail Enquiries’ “Ask Lisa” Helps Passengers Rain or Shine
Trude Fossum on 12 years, 9 months ago in Business, Case Study, Business News | by
Summary: Virtual Assistant IDA drives Norwegian Public Roads Administration (NPRA) online
Statens Vegvesen, which translates as the Norwegian Public Roads Administration (NPRA) is an autonomous agency within the State’s Ministry of Transport and Communication. Responsible for the planning, construction and operation of the national and county road networks, NPRA is also in charge of vehicle inspections, driver training
and licensing.
NPRA was struggling to manage an increasing volume of calls, coupled with restrictive public opening hours. The obvious solution was to move some of the routine queries to the website and relieve the pressure on the advisors employed in its seventy-two Traffic Stations, enabling them to concentrate on more complex enquiries.
Artificial Solutions’ strong Nordics presence and native Norwegian-speaking staff were a key decision-making factor for NPRA, and Trude Gjerstad Strand, Project Leader and Senior Advisor, set about developing a pilot that would concentrate initially on vehicle registrations, ensuring that the public had the right level of documentation before visiting NPRA offices in person to complete the process. NPRA chose to implement the pilot project in-house, in partnership with Artificial Solutions.