Chatbots.org Business News

Lenovo leverages noHold technology as a way for consumers to find the most relevant answers they need in one place; Single Point of Search.

Top companies in the security software industry are leveraging Virtual Assistants to help protect users from various scams, while diverting thousands of customers away from the call center. 

The wide spread adoption of mobile, social, and E-commerce has businesses and consumers more worried than ever about cybersecurity and privacy. Major security breaches have caused distrust (Sony, Target, JP Morgan Chase), and Internet scams remain an easy way to steal account data and personal information (IRS impostors, social media scams, email viruses). Every year, cyber-attacks are increasing in volume, financial loss, and sophistication. Gartner sees an upward trend, estimating that the “global cybersecurity market will grow from $67 billion in 2013 to $93 billion in 2017” (TechCrunch).

HCL will be attending the SAP for Utility conference in Huntington Beach, CA. At the conference they will be introducing their new customer engagement platform, including a demo of noHold’s Virtual Assistant technology that integrates directly with HCL and SAP’s platform.

noHold announced the release of a new feature that will transform the way humans interact with AI, it is called Flexible Procedure Guidance. This cutting-edge technology expands on the Virtual Assistants ability to simply guide users through a set of static procedures. It takes self-service a step further by intelligently understanding what information is given by end users, providing flexibility to where the conversation begins.

noHold created a new connector that integrates with Lithium Communities to simplify the customer support experience. With a similar goal to optimize efficiency for end users to find support solutions, the connector uses noHold’s Artificial Intelligence (AI) and Lithium’s search to find answers in the discussion boards hosted within a Lithium Community, and returns the results within the noHold Virtual Assistant window. Through the open API connector, companies can leverage a Virtual Assistant that also works in parallel with multiple knowledge sources such as Lithium, Google, Bing, Salesforce, and more; all from one place, Single Point of Search.

Within the past 12 months, noHold Virtual Assistants have handled over 25 million conversations. During these interactions with the Virtual Assistant, actionable metrics were captured regarding end user behavior. noHold was able to turn these metrics into valuable insight not only for the support organization, but also for product marketing, engineering, sales, and more.

The Teneo digital employee will initially be available on Staatsloterij’s website, answering customers’ questions about the products and services available, in addition to helping people with the process of buying tickets and claiming their winnings.

Artificial Solutions™, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that TAP, Portugal’s leading airline, has deployed a digital employee powered by Teneo to strengthen its online customer service.

noHold’s Call Center Virtual Assistant (CCVA) is revolutionizing the way call center agents interact with customers. Already, thousands of agents are experiencing the benefits CCVA offers. Industry leaders and experts alike agree that Business Process Outsourcers (BPOs) will benefit from introducing automation/artificial intelligence to their call centers.

noHold, a leader in web based self-service solutions, was named ‘Cool Vendor’ in Business Process Services, 2015, published on April 13 2015. Similar to Gartner’s Magic Quadrants, the ‘Cool Vendor’ series is used to discover emerging innovative SMB vendors with interesting and highly original technology that impact their respective markets in a meaningful way.

Out of the five companies chosen as ‘Cool Vendors’ in the Business Process Services space, noHold was the only Virtual Assistant vendor selected. noHold offers unique capabilities as its platform provides:

• noHold Connect (NHC) – allows communication between multiple Virtual Assistants, making it possible for clients to leverage content from partners’ Virtual Assistants.
• Single Point of Search – the ability to search for content from a single repository, even if the solution resides in other systems (i.e. CRM, Knowledge Management, communities)
• Procedural Guidance – using noHold’s Natural Language Processor and Inference Engine to guide users through complex solutions without the creation of scripts.
• Device Connect – the ability to connect to physical devices to retrieve information or perform tasks on the device.