Chatbots.org Business News

I wanted to share with you a blog we posted for Albert written for IT professionals/CIO’s, but it also gives great information for Virtual Agent enthusiasts as well. There is great news sources validating the growth for the virtual agent market. Enjoy!

Creative Virtual, a leader in customer experience self-service solutions for global enterprises, today announced the celebration of the company’s tenth anniversary. Founded in London, United Kingdom in November 2003 by Chris Ezekiel, Creative Virtual began trading in January 2004 with a focus on providing web-based natural language virtual assistants. Over the past ten years, the company has diversified their product offerings and embarked on a global expansion.

Creative Virtual, a leader in customer experience self-service solutions for global enterprises, announced the results of NIBC Direct’s implementation of a virtual assistant powered by Creative Virtual’s V-Person™ technology. NIBC Direct provides consumer banking services in the Netherlands, Germany and Belgium. Backed by a strong customer service policy that is highly focused on providing a superior customer experience, NIBC Direct selected Creative Virtual as their vendor of choice.

The first week of October marked National Customer Service Week (#NCSW13) and a quick Twitter search showed lots of organisations recognising their service teams and sharing their top tips for providing the best service possible. It’s no secret that the service and support you provide can make or break your customer experience. Hiring the right people for your contact centre is key when it comes to providing superior service, but just like any other profession, your team can’t be successful without the correct tools for the job.

We’ve had million of discussions on this topic. More than 160 synonyms nowadays! We are so creative .!

What about this definition:

A virtual human is a computer generated human simulation with artificial intelligence. A virtual human can have a CG human body, and CG voice and computer empowered senses.Virtual humans can be applied in various domains such as education, marketing, branding, training & sales.

A virtual agent is a virtual human acting on behalf of an organization, communicating with potentially millions of stakeholders

A brand agent is a virtual human acting of behalf of a brand, communicating with potentially millions of stakeholders

A virtual assistant is a virtual agent specialized in service.

A chatbot is a virtual human specialised in social chat on a wide variety of topics.

On Thursday, 25th July 2013 CRMXchange will continue their Technology Innovation Showcase series with a live webcast featuring technology from Creative Virtual, a leading customer experience management platform provider for global enterprises. Presented by Creative Virtual Founder & CEO Chris Ezekiel, this free session is titled Unify the Customer Experience on Mobile, Web & Social Channels and is scheduled to begin at 11:00 am ET/ 4:00 pm UK time.

The Spanish company Adele Robots has launched a new project on Kickstarter, Fiona. Fiona creates a world where your electronics are an extension of your senses. The technology beyond Fiona is the platform with the same name (http://www.sparkingtogether.com).

noHold is the developer of the most interactive and diagnostic Virtual Assistant technology and Knowledge Management solutions. With successful Virtual Assistant implementations across multiple industries and on a global scale, noHold has realized the importance of providing a physical office in Australia and New Zealand. Specifically in Australia, one of the largest investor services companies as well as a popular online retailer have used noHold Virtual Assistants to increase First Contact Resolution (FCR) while reducing support costs and increasing customer satisfaction.

Millions per day? Billions per day? How many customers prefer chat? A recent interview shows that a Fortune 500 company in the Telecommunications industry reaches an estimated 8 million website visits per month. Based on recent chat log statistics, a similar company handled upwards of 7,500 Live Chat conversations in one month, for one product line. The truth is your audience prefers the web, and these visitors expect chat as an option.

Leading brands have found a way to shorten the path to a meaningful chat by complementing Live Chat with a Virtual Assistant. Find out what they were looking for in a Live Chat provider, the key features, and get shortcuts to the advice you need to make the best decision for your own brand and your customers.

Since 2004 Creative Virtual has been helping financial institutions—both large and small—implement self-service customer support solutions, and today works with organisations such as HSBC, E*TRADE, NIBC Direct, Lloyds Banking Group and Allianz to reduce costs and improve the customer experience.