Chatbots.org Business News

It’s an interesting fact that despite Elbot’s successes in numerous artificial intelligence competitions it was never the intention that people would mistake him as a human, after all he does claim to be a robot. Behind the sarcastic chatterbot lies a variety of social psychological theories that provokes the user to act predictably, creating not just a very different chat experience, but one where the human believes that they are in control.

Virtual Assistants have to the ability to integrate with live chat, and work together to enhance a company’s customer support options.

noHold’s live chat connectors are a set of open API’s that link noHold Virtual Assistants to any live chat application. The integration of the two provides a way for companies to better support their customers, while getting them most out of their investments.

First, the end user asks the Virtual Assistant a question. The Virtual Assistant will either provide the end user with the correct information (ending the interaction for that customer), or if it does not know the answer, it can provide the option to escalate to a live chat agent. If the latter occurs, the chat log is sent to the live chat agent. This will provide the agent with an understanding of the customer’s need and can address the issue quicker; without the end user having to repeat the problem. Once the live chat agent is available, there is a seamless transition between the Virtual Assistant and live agent within the same interface, improving the experience for the end user.

noHold and Cisco collaborate on Virtual Assistant, SARA, Services Automated Resolution Agent. As traditional Virtual Assistants and Virtual Customer Assistants aim to answer basic questions and perform simple tasks, SARA will revolutionize the interaction by integrating with sophisticated back office systems and deeper understanding of complex problem resolution.

Recently Connected World magazine’s Tim Lindner sat down with the very distinguished Ventura to have a very candid conversation about how he plans on charting a course for noHold straight into the future of the Internet of Everything. What we learned is that what noHold does will at some point in the future touch your lives on a daily basis. It will soon be very transparent to you. All you will see, hear, and touch will be his company’s Virtual Agents.

A common criticism of automated systems, including intelligent virtual agents, is that they remove human interaction and provide a cold, robot-like experience. So when I came across an article titled The Human Touch of Automation: A Customer Experience Experience, it immediately caught my eye.

noHold announces that it has been working with a number of popular manufacturers to prove that Virtual Agents augment the Internet of Everything (IoE). With a working version already able to communicate with wearable technology, noHold Connect will change the way that humans interact with the IoE.

noHold announces that it has been working with a number of popular manufacturers to prove that Virtual Agents augment the Internet of Everything (IoE). With a working version already able to communicate with wearable technology, noHold Connect will change the way that humans interact with the IoE.

noHold customers continue to renew contracts after achieving multi-year success with Virtual Agent and Knowledge Management solutions. One of the largest PC and Consumer Device manufacturers has decided to continue its relationship with noHold, marking the 6 year anniversary date. The leader in networking has also opted to renew its relationship with noHold, marking an 8 year anniversary date.

Join Creative Virtual for a complimentary webinar to see live examples and real results from natural language smart help solutions.

WHEN:  Wednesday, 26 March 2014 at 15:00 UK time; 11:00 AM ET; 8:00 AM PT

LOCATION:  Online, with free registration

SPEAKERS: Kathryn Daniels, Information Development Manager at National Rail Enquiries; Alison Chapman, Communication and Development Manager at Motability Operations; Maria Ward, Head of Web Services at The Virtual Zone; and Chris Ezekiel, Founder & CEO of Creative Virtual

A Virtual Assistant doesn’t usually answer 100% of the users’ requests.  Misunderstandings may occur for many reasons: Most commonly, the question hasn’t been anticipated or the user’s input is simply… unintelligible. Both situations happen often, especially if your Virtual Assistant knowledge base is too general.

noHold Connect will empower humans to experience the Internet of Everything. With much hype around the creation of a standardized platform for devices to ‘communicate’, companies such as Qualcomm & Linux have created the AllSeen Alliance, while others such as Logitech aim to educate and drive awareness with the Internet of Things Consortium. The goal is to advance the Internet of Everything. While these organizations aim to standardize awareness as well as the technological aspect, noHold aims to create the experience.