NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Hanna on 13 years, 9 months ago in Applications, User Client Technology, Business News | by
Summary: inteliwise releases a virtual agent widget for intelligent online customer support
InteliWISE, a leading provider of Virtual Agent solutions for customer support and e-commerce sales support, announces its launch of an intelligent Tab Widget with its virtual chat agent.
Read more about: New Widget For Intelligent Online Customer Support
Aimee Quemuel on 13 years, 10 months ago in Business, Business results, Business News | by
Summary: VirtuOz Virtual Agents Processed New Record of 144 Million Conversations in 2010
VirtuOz announced that the company processed a record 144 million conversations in 2010 on behalf of its customers, indicating increased adoption of virtual agent solutions by both companies and their users. In addition, the company announced 150 percent growth in the number of global companies headquartered in the US using its virtual agent solutions, complementing its historically strong performance in the EU.
Read more about: VirtuOz Virtual Agents Processed New Record of 144 Million Conversations
Erwin van Lun on 14 years, 1 month ago in Business News | by
Summary: AI will be the next big thing in the call/contact centre and customer service industry.
AI will be the next big thing in the call/contact centre and customer service industry. This is not Star Wars, nor some other fictional high tech dream. It’s here today and is growing like wildfire. The adoption rate of those business, education and government organisations that have conducted pilots has been very high due to a ROI of less than six months and a TCO that has been documented to be as high as 60%.
Like most unusual technologies, it will start out slowly but will take the market by storm once the early adopters prove its true value. These adopters will be the big winners in this technology infusion, getting a jump on their competition. Especially in the outsourcing industry. It is already being used by many of the early adopters in the self-sourcing community and has proven itself quickly. The capabilities and cost savings will drive this new technology forward on a natural course. This will only take one to two years from today to get established and within five years will encompass the entire market.
Read more about: AI, the next big thing in the call/contact centre and customer service industry.
Trude Fossum on 15 years, 2 months ago in Business, Company websites, Business News | by
Summary: Artificial solutions in the social media - communicating with the public in a more direct way
Artificial Solutions, the leader company on Customer Service Optimization, announced today the launch of its corporate profiles in Facebook, Twitter, YouTube and LinkedIn.
Trude Fossum on 15 years, 4 months ago in Business, Company websites, Business News | by
Summary: Artificial Solutions launches its new customer service optimization website
Artificial Solutions, the leader company on Customer Service Optimization, announced today the launch of its new and improved website at www.artificial-solutions.com. This new site is the result of a period of analysis, design, programming and collaboration to offer a fresh interface, significantly improved navigation and a better user experience.
Read more about: Artificial Solutions launches its new website