NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Karolina Kuligowska on 13 years, 4 months ago in Agent identity, Cultural awareness, Agent's Processing, Cognition, State of the Art, Research News | by
Summary: Awareness ability of 3D interactive conversational agents
Virtual agents’ reasoning and actions are tightly connected with their awareness ability helping to relate to the environment during a conversation. Researchers invented the combination of virtual reality and artificial intelligence techniques to simulate living conversational agents being aware of themselves, the virtual world around them, and other virtual beings existing in that environment.
Read more about: Conversational agents experience self-awareness
Karolina Kuligowska on 13 years, 4 months ago in Agent identity, Personality, Life experience, State of the Art, Research News | by
Summary: Virtual humans being interviewed by mental health clinicians
Conversational virtual humans are nowadays applied to the field of neuroscience, psychiatry and psychology. The technology has evolved to a point where researchers may begin developing mental health applications that make use of virtual reality patients. Human patients with acute neurological illnesses are often confused and unable to cooperate with clinicians during medical consultations. Imagine a simulated training with virtual humans having real mental disorders, willing to talk to their doctors, and sharing their emotions!
Soulla Stylianou on 13 years, 4 months ago in Agent's perception of humans, Context, Business News | by
Summary: Daden create chatbot business case calculator to help companies understand potential savings
An innovative business case calculator has been created by technology company Daden Limited to help organisations understand the potential savings that using an interactive virtual agent – or chatbot - can deliver.
Chatbots are computer applications that can act as a first line of support providing instant responses to questions, without the need for staff intervention, reducing pressure on resources. Available 24 hours a day, seven days a week they can also collect information, provide links to pages and answer queries using natural language conversation, whilst allowing human staff to focus on more complex queries.
Research has shown that the average cost-per-contact using a chatbot is under 60p, compared to over £3.50 for live text-chat or over £4 for a telephone contact – almost 84% reduction in costs. But clients often want to know what the actual benefits and savings would be for their own business.
Read more about: Chatbot Business Case Calculator to calculate potential savings
Karolina Kuligowska on 13 years, 4 months ago in Agent identity, Personality, Agent's Processing, Emotion, Human's perception of Agent, Emotion, State of the Art, Research News | by
Summary: Virtual agent that expresses its own opinions and is a sensitive listener
Virtual human Spike has its own beliefs and values. Additionally, it exhibits rude, pessimistic and confrontational behavior. Even a very cheerful person is not able to convince this virtual agent to chill out, relax or assimilate optimistic outlook. Would you like that Spike became your conversational friend?
Karolina Kuligowska on 13 years, 4 months ago in Applications, User Client Technology, Research News | by
Summary: Children and youth create conversational characters for 3D virtual environment Zora
Don’t be surprised if your child creates his/her first conversational agent earlier than you! Researchers from DevTech Research Group at Tufts University made it possible…
Read more about: Chatbots that even a child can enjoy making!
Aimee Quemuel on 13 years, 4 months ago in Business, Case Study, Business News | by
Summary: Lena provides a superior online customer service experience demanded by Web savvy consumers
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced that Kaspersky Lab, a leading developer of secure content and threat management solutions, celebrates the first anniversary of Lena, an intelligent virtual agent powered by VirtuOz, to provide world-class online customer and technical support.
Read more about: Kaspersky Lab Celebrates 1 Year Anniversary of Intelligent Virtual Agent Lena
Karolina Kuligowska on 13 years, 4 months ago in Agent's Processing, Emotion, Research News | by
Summary: Virtual characters can recognize human emotions in real-time
Researchers from Human Centered Multimedia at the University of Augsburg developed a virtual character which is capable of recognizing and displaying the emotion of a user.
Read more about: Affective listener Alfred is full of empathy for the human emotions
Karolina Kuligowska on 13 years, 4 months ago in Applications, Avatars, Business News | by
Summary: A multiservice kiosk equipped with a 3D avatar that recognizes human voice
You’re walking down the street and passing by a multiservice kiosk. Would you like a virtual guide to be at your service? This video demonstrates how it could look like - watch it and check for yourself if it’s worth using.
Read more about: 3D avatar with voice recognition is ready to talk with you on street