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Virtual agents / Chatbots
in United Kingdom

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Virtual Agent - United Kingdom

Simon a chatbot / virtual agent representing Northumbrian Water

chatbot, chatterbot, conversational agent, virtual agent Simon Synthetix successfully launched its second Virtual Agent deployment into the Utilities sector for the organisation delivering water and sewage services within the north east of England, Northumbrian Water.

Visitors to www.nwl.co.uk can click on "Ask us" and are greeted by one of several smartAgents (selected at random) who are there to answer queries twenty-four hours a day, seven days a week. The smartAgent has been implemented to improve the customer experience and reduce the routine inbound enquiries to the Northumbrian Water contact centre and thus saving costs.

Jane a chatbot / virtual agent representing Enterprise Inns

chatbot, chatterbot, conversational agent, virtual agent Jane Synthetix launched its first smartAgent deployment in the Pub retail sector for Enterprise Inns Plc.

Enterprise Inns Plc is one of the largest leased and tenanted pub companies in the UK. It was formed in 1991 and now has over 7,000 pubs spread throughout England, Scotland and Wales. They have launched smartAgent on the corporate website to improve the online experience and reduce routine in-bound enquiries to their small customer service team. Specifically they wish to make the website easier to use, enhance the brand's trustworthy stance, ensure customers enjoy the online experience hence encourage return visits and finally improve feedback mechanisms so that the customer feels valued. Visitors to www.enterpriseinns.com can click on "Got A Question" and are greeted by smartAgent "Jane" who is there to answer queries twenty-four hours a day, seven days a week.

Lynn a chatbot / virtual agent representing Wessex Water

chatbot, chatterbot, conversational agent, virtual agent Lynn Synthetix successfully launched what is believed to be the first Virtual Agent deployment into the Utilities sector for the organisation delivering water and sewage services within South West England, Wessex Water.

Visitors to www.wessexwater.co.uk can click on "Got a question?" and are greeted by smartAgent Lynn who is there to answer queries twenty-four hours a day, seven days a week. The smartAgent has been implemented to improve the customer experience and reduce the routine inbound enquiries to the Wessex Water contact centre and thus saving costs.

Valerie a chatbot / virtual agent representing Virgin Holidays

chatbot, chatterbot, conversational agent, virtual agent Valerie How smartAgent is helping; Answering customer queries without having to phone or e-mail, reducing CRM costs, improving customer satisfaction and loyalty, providing a feedback mechanism for customer wants and needs and providing a mechanism to optimise online and offline content. Virgin Holidays is also using the Synthetix.info service to analyse visitors' wants and needs by looking at the questions they ask. The use of the conversational logs and analysis will allow Virgin Holidays to better serve both their online and offline customers. In addition, the conversation logs ensure that Valerie always has up to date information.

Karen a chatbot / virtual agent representing TA Vision

chatbot, chatterbot, conversational agent, virtual agent Karen ....

Protected Ollie a chatbot / virtual agent representing The Woodland Trust

chatbot, chatterbot, conversational agent, virtual agent Ollie Ollie is believed to be one of the most integrated deployments of Virtual Agent technology for the Woodland Trust.

With climate change and reducing carbon emissions well and truly on the agenda, Synthetix created a Virtual Agent to provide an end to end solution for the Woodland Trust to receive donations from its premier corporate partner.

Dunkan a chatbot / virtual agent representing Improve Skills

chatbot, chatterbot, conversational agent, virtual agent Dunkan "We wanted to make finding out about careers and training on the internet more interactive," explained Sue Fairest, skills development manager at Improve. "Rather than having to trawl through pages of information trying to find what you're looking for, you can ask Dunkan very specific questions. Or, if you're not sure what you're looking for, Dunkan will ask you a series of yes or no questions before suggesting areas of interest he thinks might suit you best.

"Although Dunkan offers lots of fun elements, including a recipe for how to make him, he points the way to some important and serious information. He's targeted at everyone interested in working in food and drink manufacturing - from school-leavers to adults wanting a change of career, and existing employees who want to explore different job opportunities within the sector. He provides a light-hearted, user-friendly way to access the extensive information Improve has compiled about food and drink careers."

The launch of Dunkan is part of Improve's new Information, Advice and Guidance programme, which aims to raise awareness about careers within food and drink, and help engage employers in new ways of attracting potential employees.

Louise a chatbot / virtual agent representing eBay

chatbot, chatterbot, conversational agent, virtual agent Louise Louise is the virtual agent of eBay

Katie a chatbot / virtual agent representing ScottishPower

chatbot, chatterbot, conversational agent, virtual agent Katie Increasing the number of its 5.2 million UK customers that manage their gas and electricity accounts online is a key part of ScottishPower's business strategy. Ensuring that customers receive rapid responses to their online account queries is critical to this aim. Ask Katie answers customer questions automatically online, significantly enhancing customer service and encouraging consumers to adopt more online services such as meter reading and billing.
By investigating the type and number of questions asked on its site, ScottishPower has been able to ensure that the right information is immediately available to its customers - without needing to invest in costly market research. For example, after seeing a growing number of queries on energy efficiency, this information was made more visible on the new website.
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