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Virtual agents / Chatbots
in United Kingdom

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Travel - United Kingdom - Holidays, hotels, hospitality, tours & trips. Discover the world!

Expired Sarah a chatbot / virtual assistant representing First Great Western

       by Creative Virtual since Dec 2011 until Oct 2013 in English, Web, Branded conversations, Customer service, Text recognition, Travel, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Sarah Ask Sarah, First Great Western's V-Person™, is available 24/7 to answer questions on topics including planning a journey, purchasing tickets and reserving seats. This install includes an In-Coversation Survey (ICS) designed to collect information about the usefulness of answers and saved calls and emails.

This virtual assistant has been developed and is being maintained by partners the Virtual Zone and Creative Virtual.

Alison a chatbot / virtual assistant representing On the Beach

       by Creative Virtual since Sep 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Text recognition, Travel, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Alison Located on the Contact Us page of On the Beach’s website, animated avatar Alison is available 24 hours a day to answer questions. She is an expert on beach holidays and can even give users current weather information for holiday destinations (try asking “What is the weather in Tenerife?”). The template design for this V-Person™ includes a context sensitive customer service/promotional area on the bottom right so that a variety of clickable images are displayed depending on the user input.

Andrea a chatbot / virtual agent representing Travelodge

       by Synthetix since Sep 2009 in English, Web, Branded conversations, Customer service, Leisure, Text recognition, Travel, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Andrea Customers with questions and queries can click on 'Help' on the homepage or input their questions directly to the page at other points on the site and are greeted by the smartAgent. Andrea has been designed to talk to thousands of people every week, answering their queries and navigating them around the website. The conversational, natural language interface provides straight answers to straight questions. Andrea is answering queries about Travelodge venues and has a wealth of knowledge, from hotel directions to in-room facilities.

Travelodge have full access to the Synthetix.info analytics service and can see all the questions that visitors to the website have. This allows them to make sure that Andrea is always updated to answer any new queries that may arise. It also provides detailed management reports to monitor the success of the smartAgent.

Valerie a chatbot / virtual agent representing Virgin Holidays

       by Synthetix since Sep 2008 in English, Web, Text recognition, Travel, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Valerie How smartAgent is helping; Answering customer queries without having to phone or e-mail, reducing CRM costs, improving customer satisfaction and loyalty, providing a feedback mechanism for customer wants and needs and providing a mechanism to optimise online and offline content. Virgin Holidays is also using the Synthetix.info service to analyse visitors' wants and needs by looking at the questions they ask. The use of the conversational logs and analysis will allow Virgin Holidays to better serve both their online and offline customers. In addition, the conversation logs ensure that Valerie always has up to date information.

Tom a chatbot / virtual assistant representing Best Western Hotels

       by Synthetix since Sep 2008 in English, Web, Text recognition, Travel, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Tom What smartAgent is hoping to achieve for Best Western; Answer customer queries without having to phone or e-mail, reduce CRM costs, improve customer satisfaction and loyalty and provide a feedback mechanism for customer wants and needs.

Best Western is using the Synthetix.info analytics service to analyse visitors wants and needs by looking at the questions they ask. The conversation logs also allow them to make sure that Tom and Lucy always have up to date information. Jo Ogden, Head of Ecommerce and Distribution at Best Western is aiming to answer more queries online with lower CRM costs and to improve customer loyalty. "It's designed to make sure our customers have an enjoyable experience and improve conversions", she said.

Hollie a chatbot / virtual assistant representing Bourne Leisure

       by Synthetix since Aug 2008 in English, Web, Text recognition, Travel, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Hollie Virtual Hollie is providing answers to questions from people interested in visiting a number of holiday parks across the United Kingdom. The virtual assistant is currently dealing with thousands of visitors each month. The technology is answering customer queries on a variety of subjects whilst also navigating the user to additional content that appears on the website. The virtual assistant contains a wide range of content, this includes information on key attractions, when famous people are performing and routine information about each venue such as "what time do you need to check in". One of the more interesting aspects of the deployment is that "Hollie" promotes some of the events that are taking place at the resorts over the course of the year.

Staff at Butlins have full access to a wealth of management and customer contact data via the Synthetix analytics service. They can see all the questions that users to the assistant have posed. This allows them to make sure that Hollie is always updated to answer any new queries that may arise. The system also provides detailed management reports to monitor the success of the smartAgent. Hollie is the first live edition of smartAgent Version 4 and has many new features and functions that enhance the system for both the user and the website owner.

Lisa a chatbot / virtual assistant representing National Rail Enquires UK

       by Creative Virtual since Jul 2007 in English, Web, Branded conversations, Customer service, Mobility, Text recognition, Travel, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Lisa Lisa is National Rail Enquiries' virtual assistant. She can help you find out about train travel in the UK. She can let you know ticket office opening times, car park prices through to major disruptions happening right this minute. She can even take your journey details and load a page to show you train times and prices of tickets.

ProtectedExpired Jodie a chatbot / virtual assistant representing Teletext Holidays

       by Creative Virtual since Jan 2007 until Aug 2008 in English, Web, Text recognition, Travel, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jodie Teletext Holidays have launched Jodie to assist customers and personalise the online booking experience. Jodie is able to chat with customers, answer their questions and direct them to relevant web pages. You can find Jodie on the website of Teletext Holidays and go to 'advice'

Comtec travelbot a chatbot

       by unknown since Nov 2006 in English, Web, Branded conversations, Sales, Text recognition, Travel, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Comtec travelbot Comtech Travelbot is mainly directed at UK users as it searches for UK tour operator package holidays abroad.

Type ´Menu´or ´Demo´to find out what Comtec Travelbot can do!
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