NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
| by Ecreation since May 2006 in English, Web, Proof of Concept, Text recognition, Faceless, Commercial |
Alice is a proof of concept of eCreation. This chatbot connects various data sources on the Internet like trains, weather and translations services. On top, Alice can have quite intellingent conversations.
| by Dr. David Hamill since Apr 2006 in English, Web, Text recognition, Avatar, Amateur |
Ditto the donkey converses a limited range of topics, rather than trying to emulate the wide knowledge of an adult human. Ditto also has a limited emotional capability. Initially this will be one-dimensional, like a newborn baby, on a scale from happy to unhappy. Currently, it is trying to understand the basics of English.
Helen
a chatbot / virtual assistant representing Yorkshire Building Society
| by Synthetix since Mar 2006 until Apr 2009 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Picture, Commercial |
With online mortgage sales rising rapidly at Yorkshire Building Society, its website has just added a Virtual Assistant to interact with customers, built by online self-service specialist, Synthetix. Helen, as the new computer generated 'employee' is known, is a new type of customer adviser who never takes days off sick, and is available 24 hours per day, 7 days per week!
| by KMP since Feb 2006 in English, Web, Branded conversations, Sales, Text recognition, Avatar, Commercial |
Abi is KMP's interactive virtual assistant. Abi acts as a FAQ system to help customers with queries and provide relevant links to answer their questions.| by Daden since Jan 2006 in English, Web, Branded conversations, Customer service, Proof of Concept, Sales, Text recognition, Animated avatar, Commercial |
Halo Rossini lives and works in Second Life. She twitters, blogs and moves around Daden Prime answering questions.
| by Nuance since Dec 2005 in English, Web, Branded conversations, Customer service, Text recognition, Trade, Avatar, Commercial |
Louise is the virtual agent of eBay
| by Synthetix since Nov 2005 in English, Web, Branded conversations, Career & education, Customer service, Text recognition, Avatar, Commercial |
SkillsActive's entry to the workforce manager, Steve Mitchell said; "SkillsActiveCareers offers comprehensive advice on how to enter the sector, what courses to take, qualifications to aim for, and how to progress through the sector, highlighting career pathways and offering advice on transferable skills.| by Site Chatters since Oct 2005 in English, Web, Leisure, Text recognition, Picture, Commercial |
Hello, I'm James. I'm your virtual online assistant. You can ask me about our products and services of UK rooflights. I am available 24/7| by Transversal since Sep 2005 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial |
Ask Jane is the United Utilities virtual assistant that answers questions about Billings and Payments, Moving Home, Electricity, Water and Water Meters. It uses natural language processing, rather than keyword matching, to understand the context of the customer query. Ask Jane also suggests a train of thought by presenting a list of related content to help the customer build their knowledge around the subject matter. This helps to improve the customer experience and reduces the need to phone for further information.| by Transversal since Jun 2005 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial |
Increasing the number of its 5.2 million UK customers that manage their gas and electricity accounts online is a key part of ScottishPower's business strategy. Ensuring that customers receive rapid responses to their online account queries is critical to this aim. Ask Katie answers customer questions automatically online, significantly enhancing customer service and encouraging consumers to adopt more online services such as meter reading and billing. 
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