NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
| by Creative Virtual since Oct 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Finance & legal, Text recognition, Animated avatar, Commercial |
Visitors to the M&S Bank website are greeted by the friendly face of Hannah, their online Virtual Assistant. This V-Person™ system features an In-Conversation Survey (ICS) to help gather information about the usefulness of provided answers and call savings.
| by Creative Virtual since Sep 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Text recognition, Travel, Animated avatar, Commercial |
Located on the Contact Us page of On the Beach’s website, animated avatar Alison is available 24 hours a day to answer questions. She is an expert on beach holidays and can even give users current weather information for holiday destinations (try asking “What is the weather in Tenerife?”). The template design for this V-Person™ includes a context sensitive customer service/promotional area on the bottom right so that a variety of clickable images are displayed depending on the user input.
| by Creative Virtual since Sep 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial |
Visitors to the Tesco Mobile Help page are greeted by the friendly face of Ask Rachel, Tesco Mobile’s V-Person™. Animated Rachel, Head of Virtual Customer Service, answers questions falling under a wide range of categories including phone deals, contracts and problems. Rachel’s integrated SmallTalk also allows her to chat with users about herself giving information about her family, her pets and her birthday.| by Elzware since Jun 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Proof of Concept, Sales, Social, Text recognition, Avatar, Commercial |
Ok, this is a business bot which has Phil Hall's face digitised and active on the front page.| by Elzware since Apr 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Text recognition, Avatar, Commercial |
Dee may not be exactly like us, with blood coursing through her veins, but she is much more than a search facility and a traditional FAQ. 
Jenny
a chatbot / virtual agent representing Virgin Media
| by Creative Virtual since Sep 2009 until Aug 2013 in English, Web, Branded conversations, Customer service, Facial expressions, Sales, Telecoms & utilities, Text recognition, Animated avatar, Commercial |
Jenny, an animated avatar created to be a likeness of an actual call centre agent, provides help on the Virgin Media website for existing customers and potential new customers. The Creative Virtual team created this V-Person™ with Site Context in order to offer reliable information for both National and Cable Broadband customers.
| by Daden since Aug 2009 in English, Web, Branded conversations, Career & education, Customer service, Facial expressions, Speech synthesis, Text recognition, Animated avatar, Commercial |
This chatbot is the University of Wolverhampton's Library Learning and Information Services virtual assistant.
| by Creative Virtual since Sep 2008 in English, Web, Branded conversations, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial |
O2’s Lucy, created in 3D for great reality, is an example of an avatar which displays a number of ‘emotions’ depending on the conversation taking place at the time. This V-Person™ can field questions for all parts of the O2 website including Pay Monthly, Pay & Go, Home Broadband and Mobile Broadband. In January 2010 Lucy answered her one millionth question on the web!| by Daden since Dec 2007 in English, Web, Branded conversations, Campaign, Clone, Customer service, E-Learning, Facial expressions, Market research, Proof of Concept, Sales, Speech synthesis, Text recognition, Text synthesis, Animated avatar, Commercial |
Abi is an example of a complicated chatbot. She also has an existence in Second Life as the Avatar Abi Carver who acts as a greeter for Daden at their Second Life Office on Daden Prime. | by Artificial Solutions since Jan 2003 in English, Web, Branded conversations, Customer service, Facial expressions, Home & living, Sales, Text recognition, Avatar, Commercial |
Anna is IKEAs virtual assistant. Anna answers questions about IKEA products, prices, sizes, delivery, spare-parts, opening hours etc. and opens related pages in a browser window. Furthermore, Anna knows when your local IKEA restaurant is open and what they serve for lunch! She also answers simple but personal questions like 'what's your name?' On top, she shows emotions, for example if she couldn't find information you are looking for.
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