Kindred have over 13,000,000 customers, and developed a speech-enabled app to help them place bets easily and more quickly. Kindred streams over 30,000 live events a year, and the Teneo solution offers in-game betting, allowing users to use conversational, natural language – even colloquial terms and club nicknames – to place bets of any type at any time. The app will disambiguate where, for example, there are more than one team with similar names, or multiple games scheduled for the same week. 94% of app users have rated it as innovative. Kindred chose Teneo for its ability to handle conversational inputs, as well as the ease with which the same solution can be deployed across multiple channels, using the same knowledge, offering a consistent and uniform easy betting experience.
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