NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Mortgage Brian
a chatbot / virtual assistant representing The Key
| by Creative Virtual since Jul 2007 until Nov 2012 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Picture, Commercial |
Mortgage Brian is the Key's virtual assistant available to answer questions 24/7. This V-Person™ solution features static images of a real person which change based on the query entered by the user.
| by Creative Virtual since Jun 2007 in English, Web, Branded conversations, Customer service, Mobility, Text recognition, Avatar, Commercial |
Visitors to the Renault UK website can now experience an updated and improved “Ask Renault”. This V-Person™ has been integrated with Google search functionality. Whether launched from the site search box or via the link on the Contact page, the user now benefits from the extensive information in the V-Person knowledgebase and a search of the website within one convenient tool. To accommodate this additional functionality, Renault has released a new V-Person template which allows both the “Question & Answer” pair and “Search Results” to be displayed in the same interface. Users can easily click between the tabs to find a complete answer to their query.
Virtual assistant
a chatbot / virtual assistant representing Lloyds TSB
| by Creative Virtual since Apr 2007 until Oct 2013 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Avatar, Commercial |
Lloyds TSB, one of the UK's largest and most respected banks, employs a non-avatar Virtual Assistant on their main website. One way users can launch the pop-up is to enter their question into the box on the Help Page and click "Ask".| by Creative Virtual since Apr 2007 in English, Web, Branded conversations, Customer service, Mobility, Text recognition, Animated avatar, Commercial |
Motability Operations currently uses three separate V-Person™ solutions: one for Customers available on the Motability Operations website, one for Dealers providing them with information on cars as well as scooters and powered chairs, and one for Advisors designed specifically for the internal helpdesk. In 2010 the highly successful Ask Mo virtual assistants got a new look with a range of template updates.| by Synthetix since Oct 2006 in English, Web, Branded conversations, Career & education, Customer service, Text recognition, Avatar, Commercial |
"We wanted to make finding out about careers and training on the internet more interactive," explained Sue Fairest, skills development manager at Improve. "Rather than having to trawl through pages of information trying to find what you're looking for, you can ask Dunkan very specific questions. Or, if you're not sure what you're looking for, Dunkan will ask you a series of yes or no questions before suggesting areas of interest he thinks might suit you best.
Emma
a chatbot / virtual assistant representing BT
| by Creative Virtual since May 2006 until Sep 2010 in English, Web, Branded conversations, Customer service, Sales, Telecoms & utilities, Text recognition, Avatar, Commercial |
Léa répond aux questions des clients de MMA.
Helen
a chatbot / virtual assistant representing Yorkshire Building Society
| by Synthetix since Mar 2006 until Apr 2009 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Picture, Commercial |
With online mortgage sales rising rapidly at Yorkshire Building Society, its website has just added a Virtual Assistant to interact with customers, built by online self-service specialist, Synthetix. Helen, as the new computer generated 'employee' is known, is a new type of customer adviser who never takes days off sick, and is available 24 hours per day, 7 days per week!
| by Daden since Jan 2006 in English, Web, Branded conversations, Customer service, Proof of Concept, Sales, Text recognition, Animated avatar, Commercial |
Halo Rossini lives and works in Second Life. She twitters, blogs and moves around Daden Prime answering questions.
| by Nuance since Dec 2005 in English, Web, Branded conversations, Customer service, Text recognition, Trade, Avatar, Commercial |
Louise is the virtual agent of eBay
| by Synthetix since Nov 2005 in English, Web, Branded conversations, Career & education, Customer service, Text recognition, Avatar, Commercial |
SkillsActive's entry to the workforce manager, Steve Mitchell said; "SkillsActiveCareers offers comprehensive advice on how to enter the sector, what courses to take, qualifications to aim for, and how to progress through the sector, highlighting career pathways and offering advice on transferable skills.
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