Virtual agents / Chatbots
in United Kingdom

Hello, I'm James. I'm your virtual online assistant. You can ask me about our products and services of UK rooflights. I am available 24/7

If I can not answer your question you can always email UKrooflights

Synthetix launched its first smartAgent deployment in the Pub retail sector for Enterprise Inns Plc.

Enterprise Inns Plc is one of the largest leased and tenanted pub companies in the UK. It was formed in 1991 and now has over 7,000 pubs spread throughout England, Scotland and Wales. They have launched smartAgent on the corporate website to improve the online experience and reduce routine in-bound enquiries to their small customer service team. Specifically they wish to make the website easier to use, enhance the brand's trustworthy stance, ensure customers enjoy the online experience hence encourage return visits and finally improve feedback mechanisms so that the customer feels valued. Visitors to www.enterpriseinns.com can click on "Got A Question" and are greeted by smartAgent "Jane" who is there to answer queries twenty-four hours a day, seven days a week.

Ask Jane is the United Utilities virtual assistant that answers questions about Billings and Payments, Moving Home, Electricity, Water and Water Meters. It uses natural language processing, rather than keyword matching, to understand the context of the customer query. Ask Jane also suggests a train of thought by presenting a list of related content to help the customer build their knowledge around the subject matter. This helps to improve the customer experience and reduces the need to phone for further information.
The most important aspect of Ask Jane is its ease of use for both the customer and United Utilities. The customer is free to ask a question without needing to know industry-specific terms, and United Utilities have a simple interface to enter content and monitor usage. The whole process of matching the question to the content is automatic; Transversal's Metafaq even helps identify the knowledge gaps so new content can be quickly added to respond to new types of customer questions.

Plusnet, one of the leading broadband, phone and super fast broadband service providers in the UK, already known for their award winning service, are working with SelfService Company to further enhance the online customer experience. Jess can be found in the help pages where she answers support questions about Plusnet’s services, such as phone, e-mail and broadband queries. In addition to enhancing the online experience Jess will also provide customer contact efficiencies.

The JFK assassination is a very large and controversial topic, and as such provides a good example of how the talkigy can be used to engage the user with a large body of information as well as seek to persuade.

talkigy is intended for content rich applications, were you would like users to explore a deep and rich knowledgebase in the most natural way - by chatting.

Key to enabling content rich applications is making it easy for authors to re-use and contribute content quickly using spreadsheets to enter the content and with no need for specialist knowledge or programming skills.

Joan is a female counterpart of Jabberwacky. She is an animation of a real looking woman. Joan is taught to answer questions about herself, her technology and Icogno. Next to here speaking, she can also learn from conversation. Joan was launched January 2005

Synthetix has successfully deployed another integrated Virtual Assistant solution for Morrisons supermarket.