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Virtual agents / Chatbots
in United Kingdom

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - United Kingdom

Expired Phoebe a chatbot / virtual assistant representing Photobox

       by The Selfservice Company since May 2012 until Jan 2015 in English, Web, Branded conversations, Customer service, Knowledge management, Social, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Phoebe Photobox, the leading European online photo servicing company, have chosen to work with SelfService Company, as a best in class Virtual Assistant provider, to further improve their multiple award winning website. Renowned for innovation and superb customer service, Photobox wanted to ensure that their customers had an online guide to provide immediate help for enquiries. Working with their RightNow knowledge base Phoebe is the first point of contact for all online product and service related queries.

Zen a chatbot representing AI-Systems

       by Daniel Burke since May 2012 in English, Web, Branded conversations, Facial expressions, Gestures, Text recognition, Text synthesis, Avatar, Amateur
chatbot, chatterbot, conversational agent, virtual agent Zen Zen is an experimental javascript chatbot, the intention is to have her be the mascot for the whole site, all enquiries and functions of the site will be carried out through her.

There is also a new version at www.danielburke.com that is built around a custom web server.

Anna a chatbot / virtual assistant representing PKR

       by The Selfservice Company since Mar 2012 in English, Web, Customer service, Facial expressions, Gaming, Gesture recognition, Gestures, Knowledge management, Sales, Text recognition, Text synthesis, TV, Visual Entertainment, Creation & gaming, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Anna Anna is an emotionally driven, 3D Virtual Assistant which answers customer questions regarding their gaming, account and general queries. No only does Anna create empathy with accurate and emotional responses to customer questions, but she offers the customer live chat interaction should more complex queries arise. Anna has already had an immediate impact by increasing the customer experience and reduced the email and live chat contact volumes.

Jon a chatbot / virtual agent representing Morrisons

       by Synthetix since Feb 2012 in English, Web, Branded conversations, Cooking, Customer service, Gestures, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jon Synthetix has successfully deployed another integrated Virtual Assistant solution for Morrisons supermarket.

Expired Sarah a chatbot / virtual assistant representing First Great Western

       by Creative Virtual since Dec 2011 until Oct 2013 in English, Web, Branded conversations, Customer service, Text recognition, Travel, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Sarah Ask Sarah, First Great Western's V-Person™, is available 24/7 to answer questions on topics including planning a journey, purchasing tickets and reserving seats. This install includes an In-Coversation Survey (ICS) designed to collect information about the usefulness of answers and saved calls and emails.

This virtual assistant has been developed and is being maintained by partners the Virtual Zone and Creative Virtual.

Expired Harriet a chatbot / virtual assistant representing Harrow Council

       by Creative Virtual since Oct 2011 until May 2012 in English, Web, Branded conversations, Customer service, Facial expressions, Government, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Harriet Harrow Council's Virtual Assistant, Ask Harriet, is located on the council website to answer enquiries specifically about Housing and Council Tax benefits. This V-Person™ template design is very user-friendly and allows visitors to enter their question in the free text box or chose from a list of clickable FAQs.

Turing bot a chatbot

       by Collette Curry since Oct 2011 in English, Web, Clone, Speech synthesis, Text recognition, Avatar, Amateur
chatbot, chatterbot, conversational agent, virtual agent Turing bot Chatbot to celebrate the centenary of Alan Turing's birth in 2012.

Protected Mia a chatbot / virtual assistant representing Co-operative Banking Group

       by Artificial Solutions since Oct 2011 in English, Web, Facial expressions, Finance & legal, Knowledge management, Text recognition, Text synthesis, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Mia The Co-operative implemented Mia (My Interactive Adviser), is an intelligent, humanlike virtual assistant who works alongside the real contact centre employees, instantly providing them with the correct answers to a wide range of banking and insurance questions.

Expired Lucy a chatbot / virtual assistant representing Lloydspharmacy

       by Creative Virtual since Sep 2011 until Dec 2011 in English, Web, Body health, Branded conversations, Customer service, Facial expressions, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Lucy Ask Lucy is Lloydspharmacy's online heathcare assistant. She is available 24/7 on the Lloydspharmacy website and can answer questions about weight loss, hair loss and even dealing with the common cold. This V-Person™ install features an animated avatar, a box for free text entries, a list of clickable FAQs and an In-Conversation survey (ICS).

Emma a chatbot / virtual agent representing Toys R Us

       by The Selfservice Company since Jul 2011 in English, Web, Children, Customer service, Sales, Text recognition, TV, Visual Entertainment, Creation & gaming, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Emma Toys 'R' us, Britain and the World’s leading toy megastore was looking to enhance and improve online customer experiences. Emma has been supporting ToysRus.co.uk online customers with key purchasing information such as Delivery and Gold Cards and as a result, Toys 'R' us has seen an increase in customer satisfaction and a reduction of calls and emails into the contact centre. Emma also guides customers in finding specific product lines alongside support information to greatly assist with reducing the basket abandonment rates.
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