NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Lucia Fernandez Cossio on 12 years, 6 months ago in Business, Tools & Products, Business News | by
Summary: FIONA, the new global platform to create Intelligent Virtual Avatars, will be launched soon.
According to Gartner, in a few years 85% of customer-company relationships will be made without human mediation. To reach that goal we need Virtual Avatars to be more intelligent than they are nowadays.
FIONA (Framework for Interactive-services Over Natural-conversational Agents) is a global online platform for the creation of Intelligent and Interactive Virtual Avatars.
FIONA’s first beta version is going to be launched soon and we are searching for beta testers. If you work on human computer interaction and artificial intelligence, you are 3D Designer, you have TTS or ASR modules, or you create virtual agents, you can become a beta tester. You only have to register in http://www.sparkingtogether.com.
Read more about: FIONA Sparking Together, platform for Intelligent Virtual Avatars
Aimee Quemuel on 12 years, 7 months ago in Business, Tools & Products, Business News | by
Summary: Special purpose micro-agents allow companies to experience the immediate value of virtual agents
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced availability of VirtuOz Micro-Agents, special purpose virtual agents that address specific topics with enough repeat customer requests to provide companies with immediate return on investment. VirtuOz Micro-Agent for Shipping is the first of many micro-agents to be launched in the coming months and is available now for a free test drive.
Aimee Quemuel on 12 years, 8 months ago in Business, Business contests & awards, Business News | by
Summary: VirtuOz among leaders such as Twitter, GigaOM, Yammer and Huddle to receive award
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced the company was named to Lead411’s “Hottest San Francisco Company” list.
Read more about: VirtuOz Named to Lead411’s Hottest San Francisco Company List
Aimee Quemuel on 12 years, 9 months ago in Agent's Capabilities, Sales, Business, Case Study, Business News | by
Summary: Expansion of Lena provides customers with a positive, consistent and contextually appropriate customer experience
VirtuOz, Inc., the leading provider of intelligent virtual agents (intelligent virtual agents) for online marketing, sales, and support, today announced that Kaspersky Lab, a leading developer of secure content and threat management solutions, has extended the mission of Lena, its VirtuOz IVA, to online sales. By integrating Lena into its online retail operation, Kaspersky Lab can now provide personalized sales assistance to customers 24/7.
Aimee Quemuel on 12 years, 9 months ago in Business, Visions & opinions, Business News | by
Summary: 2011 was a big year for NLP - the science of teaching computers to communicate with humans in plain English.
First IBM’s Watson beat Jeopardy champions Ken Jennings and Brad Rutter. Then Apple captivated mobile consumers with the iPhone 4S, which included an enhanced version of Siri, the voice-driven assistant born at Menlo Park, CA-based SRI International. Suddenly, the idea that computers might be just as good as humans at carrying out certain types of requests seemed a lot less far-fetched.
For companies trying to win corporate and consumer adoption of their own NLP technologies, this is a long-awaited moment. And one of the firms that thinks 2012 could be the year this market really takes off is VirtuOz VirtuOz, Inc., a Paris-born company that moved its headquarters to Emeryville, CA, in 2009.
Read more about: VirtuOz Says Virtual Agents are “Siri for the Enterprise”
Aimee Quemuel on 12 years, 10 months ago in Business, Market research, Business News | by
Summary: VirtuOz virtual agent record 166 million conversations, virtual agents move to mobile phones and Facebook
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced that it processed a record 166 million conversations in 2011 on behalf of its customers. This growth was fueled, in part, by expansion of VirtuOz’ client base across multiple verticals including high tech, telecommunications, retail, and consumer packaged goods. In addition, the company noted the expansion of IVA usage from customer service, to sales and marketing via a growing number of touch points, including mobile phones and social media, such as Facebook.
Read more about: VirtuOz Virtual Agents Processed Record 166 Million Conversations in 2011
Shaun Harkness on 12 years, 11 months ago in Award News | by
Summary: MyCyberTwin Launches 'Turing Test Challenge’ for AI Developers
MyCyberTwin, a new generation of artificial intelligence technology, today announced the launch of its Turing Test Challenge. The contest gives developers the needed tools and instruction to leverage MyCybertwin’s AI Platform to build intelligent virtual agents (IVA’s) and compete head-to-head with other developer agents.
Wikipedia defines the ‘Turing Test’ as a test of a machine’s ability to exhibit intelligent behavior. It was first introduced by Alan Turing in his 1950 paper Computing Machinery and Intelligence highlighting the ability for machines to think.
“Developers love working with new technology platforms. They are constantly looking for state-of-the-art products and services they can perfect,” said Liesl Capper, CEO. “Thanks to the inspirational work by the likes of Alan Turing, and the recent launch of Siri, today artificial intelligence is ready for prime time and quickly be adopted by businesses. The ‘Turing Test Challenge’ allows developer to take advantage of MyCyberTwin’s AI solutions to build virtual agents to compete against other developers. Since creating this concept, the response we have already gotten is tremendous. We are extremely excited to see what happens when developers get their hands on our technology.”
Read more about: MyCyberTwin Launches ‘MyCyberTwin Turing Test Challenge’ for Developers
Aimee Quemuel on 12 years, 11 months ago in Business, Business contests & awards, Business News | by
Summary: Company wins gold in Best New Service of the Year Category
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced the company has been selected as a winner of the Best in Biz Awards, taking gold in the Best New Service of the Year category. Hundreds of entries were received in this year’s awards program from an impressive array of public and private companies across multiple industries, sectors and regions. The winning companies represent the best in American business.
Read more about: VirtuOz Intelligent Virtual Agents Named 2011 Best in Biz Winner
Aimee Quemuel on 12 years, 11 months ago in Business, Company websites, Business News | by
Summary: Company debuts Chloe, its own intelligent virtual agent for online marketing
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online support, today announced the availability of its marketing and sales IVAs. Already a leader in virtual agents for support with the largest number of live enterprise intelligent virtual agents for the Global 2000, VirtuOz now offers a full suite of enterprise-class IVAs, enabling companies to create digital customer relationships and to engage with today’s online consumer across all transactions.
In addition, VirtuOz revealed Chloe, the company’s new virtual agent for online marketing. Using VirtuOz’ cloud-based solution and best practices, Chloe not only answers questions about the virtual agent market, the company, its products, services, and customers, she also represents VirtuOz’ unique brand. She is designed to address the needs of prospective customers, partners, investors, and even job applicants and will serve as a showcase for virtual agent best practices as she continues to learn.
Aimee Quemuel on 12 years, 12 months ago in Business, Partnerships & contracts, Business News | by
Summary: Virtual Agent Integration with Moxie's Chat and Knowledgebase Redefines Customer Engagements
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced the company has partnered with Moxie Software. The partnership brings together the leaders in virtual agents and Web customer support to deliver a next generation customer experience solution.