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Virgin Media is the United Kingdom’s leading entertainment and communications company—the first to offer consumers broadband, digital TV, phone and mobile from one company.  Today Virgin Media is the largest Virgin branded company in the world, with almost 13,000 employees and ten million customers across the UK.

Mobile devices are playing an increasing role in the lives of millions of people across the world, across all generations. As more and more online technologies deploy into the mobile realm, Virtual Agent technology is following this trend. Apple’s implementation of Siri, the voice-to-text virtual assistant feature they have added to the iPhone 4S, opened the world’s eyes to mobile virtual agent technology. Android also has added Vlingo, a similar feature that combines voice-to-text and voice recognition technology with its powerful “intent engine” to help users complete their desired action.

On the Beach, founded in 1995, is one of the UK’s leading online travel agencies offering value for money summer holidays to the world’s most popular beach destinations. Customers can choose from 50 million available flight seats and more than 30,000 hotels around the world and take advantage of a selection of other travel products such as car hire, insurance and resort transfers.

The Challenge:

In 2010 On the Beach were planning the launch of a new website. As part of that project they wanted to find a way to reduce administration calls to their after sales department and, in return, minimise the call waiting times for clients to improve their overall customer experience. They determined that a Virtual Assistant from Creative Virtual would be the best way to position their business at the forefront of emerging technology and, most importantly, improve their customer service efficiency and effectiveness.

Creative Virtual Ltd has taken web self-service to the next level for two more customers with their recent integration of Google search functionality with the V-Person™ (virtual agent)  solutions deployed on the Milton Keynes Council and Renault UK websites.

Milton Keynes Council’s) online virtual assistant Shak now has the added power of Google search. When a user asks a question or enters a keyword, Shak searches both the V-Person knowledgebase and the Milton Keynes Council website for matches. Results of the site search are displayed in the ‘Google Search Results’ tab and, when no matches are found in the virtual assistant knowledgebase, in a page loaded in the background. This integration means that visitors to the Council’s website are now able to find the answers to all their queries with the ease of one user friendly interface.

Learn more about Milton Keynes Council’s most recent updates to ‘Ask Shak’

Creative Virtual Ltd is seeking Development and Support Technicians to join our expanding London, UK and Stamford, CT, USA-based teams.

As a Development Technician you will be responsible for creating and updating rich user interfaces, helping to ensure smooth integration of our conversational systems with our clients’ websites. The position involves a combination of front and back-end work (approximately 70/30).

This aspect of the role gives you the opportunity for your work to be visible on some of the most highly trafficked websites in the world, with high-profile clients ranging from leading financial institutions to social networking sites.

Creative Virtual Ltd is now accepting applications for the position of Sales Account Manager in the UK. Reporting directly to the CEO, you will perform a key role within a small sales-focused team, taking a strategic view of the Virtual Assistant marketplace – and utilising this to maximise sales opportunities.

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