Chatbots.org Business News

Businesses offer a wide variety of communicative options (live chat, email, fax, etc.) to customers. While these modes allow for more extensive customer service and support, as well as improve upon flexibility and increase overall efficiency, many of them reduce the human touch of personality. Its crucial that businesses utilize communications that enable efficiency as well account for personability. This is where Automated Receptionists come into play.

The Spanish company Adele Robots has launched a new project on Kickstarter, Fiona. Fiona creates a world where your electronics are an extension of your senses. The technology beyond Fiona is the platform with the same name (http://www.sparkingtogether.com).

noHold is the developer of the most interactive and diagnostic Virtual Assistant technology and Knowledge Management solutions. With successful Virtual Assistant implementations across multiple industries and on a global scale, noHold has realized the importance of providing a physical office in Australia and New Zealand. Specifically in Australia, one of the largest investor services companies as well as a popular online retailer have used noHold Virtual Assistants to increase First Contact Resolution (FCR) while reducing support costs and increasing customer satisfaction.

Millions per day? Billions per day? How many customers prefer chat? A recent interview shows that a Fortune 500 company in the Telecommunications industry reaches an estimated 8 million website visits per month. Based on recent chat log statistics, a similar company handled upwards of 7,500 Live Chat conversations in one month, for one product line. The truth is your audience prefers the web, and these visitors expect chat as an option.

Leading brands have found a way to shorten the path to a meaningful chat by complementing Live Chat with a Virtual Assistant. Find out what they were looking for in a Live Chat provider, the key features, and get shortcuts to the advice you need to make the best decision for your own brand and your customers.

Only 20 years ago, the internet was opened to the public. Being the greatest innovation since the invention of the book press, it has revolutionized the world. However, the revolution has just begun. In 2043, computers will speak the language of humans. They will no longer look like machines, but like real humans, the most natural interface ever introduced. These virtual humans will live in the cloud, not restricted to any ‘device’. They will express emotions like humans, speak our language, even dialects, and understand our — often local — gestures. These AI characters will appear on floating, transparent camera screens, which will be as cheap as plastic bags today, and spread in all parts of the world, including the now developing countries. Their incarnation, the humanoid robots, will assist us with many physical tasks. We’ll work a lot less, maximum 15 hours per week, allowing us to focus on our core competence: being human

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Research conducted by Ecole hôtelière de Lausanne (EHL) monitored what happened when a virtual agent was introduced to the website of it restaurant ‘Berceau des Sens’. We developed ‘Laura’ with the help of a computer service company named Askom. Laura is able to answer frequently asked questions, such as on menus and prices, making bookings, restaurant location, and opening hours; together with some more tricky queries, such as on children’s or special menus, and parking and Wi-Fi availability.

Since 2004 Creative Virtual has been helping financial institutions—both large and small—implement self-service customer support solutions, and today works with organisations such as HSBC, E*TRADE, NIBC Direct, Lloyds Banking Group and Allianz to reduce costs and improve the customer experience.

Do many gamers remember Zelda II: Adventure of Link? It was an excellent fantasy game for the first Nintendo Entertainment System which occupied quite a lot of my evenings in 1989. The Non Player Characters were very basic though - typically a lone villager who hints which direction to head for the next dungeon. The villager kept on repeating the same hint long after I’d moved on. Nintendo’s NPCs are not much better in the latest Zelda instalment Skyward Sword in 2011, despite over 20 years of computer and game development in between.

 
Nintendo’s Zelda series from 1987 to 2011, a huge leap in graphics but not dialogue.

Creative Virtual, a leader in self-service customer experience management solutions for global enterprises, announced recently that its V-Person and V-Portal products were positively reviewed by the Patricia Seybold Group as go-to solutions for enterprises looking to improve customer satisfaction and secure brand loyalty.

Specifically, the report cites Creative Virtual’s recently launched V-Portal knowledge management system as its most significant strength and differentiator in the industry.

Are you creating a chatbot or virtual assistant?  Do you want to integrate an artificial intelligence character into a game, virtual world, website or mobile app? Have you ever wanted to create your own totally unique custom bot character, as smart as Siri, Jeannie, ALICE or Mitsuku, but with a completely different personality? Where do you start?

The ALICE A.I. Foundation has released a totally new AIML Superbot Development Kit, making it easier than ever to create custom chatbots and mobile virtual assistants. Based on the popular AIML (Artificial Intelligence Markup Language) standard, the Superbot provides a pathway to rapidly building your bot’s knowledge base. The character you create can be run on a variety of AIML platforms including Pandorabots.