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November 6, 2014, MILPITAS, CA – noHold, Inc. is pleased to formally announce Cisco Small Business’ first mobile-friendly Virtual Customer Assistant. This mobile Virtual Assistant was launched in December of 2013 and has received positive feedback ever since.

Cisco Small Business (SB) is an extension of Cisco, providing small businesses with trusted Cisco products and services. Cisco has been a longtime customer of noHold, circa 2006, working collaboratively to bring innovation and smarter self-service together. noHold provides Cisco SB with the self-service support option appropriately named ‘Guide Me.’ Since its implementation, Guide Me has produced great results for Cisco SB. With the success of their web-based Virtual Assistant, noHold suggested developing a mobile-friendly version of Guide Me, to make support accessible for users on any device.

8 in-depth interviews have been conducted with the goal to detect the perception of companies using an avatar on their website. This section helped us to develop our understanding of the real world. We classified them from 1 to 8 in order to keep anonymous the name of firms interviewed.

Recently Connected World magazine’s Tim Lindner sat down with the very distinguished Ventura to have a very candid conversation about how he plans on charting a course for noHold straight into the future of the Internet of Everything. What we learned is that what noHold does will at some point in the future touch your lives on a daily basis. It will soon be very transparent to you. All you will see, hear, and touch will be his company’s Virtual Agents.

A common criticism of automated systems, including intelligent virtual agents, is that they remove human interaction and provide a cold, robot-like experience. So when I came across an article titled The Human Touch of Automation: A Customer Experience Experience, it immediately caught my eye.

noHold announces that it has been working with a number of popular manufacturers to prove that Virtual Agents augment the Internet of Everything (IoE). With a working version already able to communicate with wearable technology, noHold Connect will change the way that humans interact with the IoE.

noHold announces that it has been working with a number of popular manufacturers to prove that Virtual Agents augment the Internet of Everything (IoE). With a working version already able to communicate with wearable technology, noHold Connect will change the way that humans interact with the IoE.

SecondEGO is a technology advanced self-service platform for creating and managing your own virtual agents. It offers a lot of options for home users, bloggers, small offices and corporate business.

noHold customers continue to renew contracts after achieving multi-year success with Virtual Agent and Knowledge Management solutions. One of the largest PC and Consumer Device manufacturers has decided to continue its relationship with noHold, marking the 6 year anniversary date. The leader in networking has also opted to renew its relationship with noHold, marking an 8 year anniversary date.

Join Creative Virtual for a complimentary webinar to see live examples and real results from natural language smart help solutions.

WHEN:  Wednesday, 26 March 2014 at 15:00 UK time; 11:00 AM ET; 8:00 AM PT

LOCATION:  Online, with free registration

SPEAKERS: Kathryn Daniels, Information Development Manager at National Rail Enquiries; Alison Chapman, Communication and Development Manager at Motability Operations; Maria Ward, Head of Web Services at The Virtual Zone; and Chris Ezekiel, Founder & CEO of Creative Virtual

A Virtual Assistant doesn’t usually answer 100% of the users’ requests.  Misunderstandings may occur for many reasons: Most commonly, the question hasn’t been anticipated or the user’s input is simply… unintelligible. Both situations happen often, especially if your Virtual Assistant knowledge base is too general.

Creative Virtual, a leader in customer experience self-service solutions for global enterprises, was presented with two Stevie® Awards as part of the eighth annual Stevie Awards for Sales & Customer Service^SM. The company was recognised with Silver Stevie Awards in the categories of ‘New IVR or Web Service Solution’ and ‘Sales or Customer Service Solutions Technology Partner of the Year’.