Chatbots.org Business News

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced that Kaspersky Lab has been named a Constellation Research SuperNova Awards semi-finalist for its groundbreaking use of Lena, an IVA powered by VirtuOz. 

There is little doubt that the mobile revolution has changed consumer expectations. According to a recent study by Clickfox on mobile customer service, over 78% of consumers use mobile apps for customer service purposes such as billing, account status/updates and interactive chat. And the estimated 8 billion handheld devices in use over the next few years is nothing short of a clarion call for financial services, telecommunications, and other companies to stake their mobile CRM claim. That means that to stay on top, enterprises need to provide personalisation, accessibility, and superior service both on and offline to create a meaningful and cohesive customer experience.

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced they won a Gold Stevie® Award in the 7th annual American Business AwardsSM in the relationship management category.  In addition, the company was awarded the People’s Choice Award, which was determined by 98,000 public votes. 

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales and support, today announced availability of a packaged integration with Moxie Software’s Chat Spaces™, for both sales and services.  The integrated solution delivers a next generation customer experience that meets the needs of today’s digital-savvy customers, who increasingly dictate when, where and how they want to engage with a company.

Disruptive technology developers from the Nordics have done it again; this time it is the Finnish based company Rovio who, with their success app “Angry Birds”, has teamed up with Samsung to launch the game on Smart-TV. Without remote control or touch interface you will be able to catapult birds and destroy the vicious green pigs just by using gestures. Wouldn’t it be cool if you could talk to the birds as well?

These days we can control the key functions of a smartphone, TV or even automobile by voice. Clearly, voice control is a cool feature that will soon be commonplace on a broad range of consumer devices. For disabled people, however, assistive technologies like voice control are not just cool but an essential way to help make their lives better.