NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Erwin van Lun on 13 years, 7 months ago in Business, Market research, Business News | by
Summary: 161 synonyms for chat bot, virtual assistant, -human or -agent. Whatever rocks your boat!
What is the perfect term for those seemingly intelligent ‘things’, which are popping up everywhere, and which feel more ‘natural’ as time goes by?
Well, we have found 161 synonyms (161!!! No typo!!).
As the leading business and research community in humanlike conversational artificial intelligence, we hope to increase understanding of this field, to provoke discussion and to initiate discussion on standardization of this huge list of different terms, some of them with slightly different implications but mostly genuine synonyms.
We are introducing the most popular, excellent candidate terms to be adopted by the industry and those synonyms which are really eye catching or controversial, and we will just list the remaining synonyms.
David Newyear on 13 years, 7 months ago in Business, Business News | by
Summary: Mentor Public Library's "Emma" wins the 2011 Polaris Innovation in Technology John Iliff Award
The Polaris Innovation in Technology John Iliff Award honors the life and accomplishments of John Iliff, early adopter and champion of technology in public libraries. This award provides a $1,000 honorarium to a library professional or library that has used technology and innovation as a tool to improve services to public library users. David Newyear, adult information services manager of the Mentor, Ohio Public Library is receiving the award for the creation of Emma, the Catbot, an engaging artificially intelligent cat that engages library users and provides basic reference services.
Mentor Public Library Adult Information Services Manager David Newyear was recently named the 2011 recipient of the Polaris Innovation in Technology John Iliff Award by the Public Library Association (PLA), a division of the American Library Association (ALA).
Read more about: Emma the MPL Catbot wins 2011 Polaris Innovation in Technology John Iliff Award
Richard Wallace on 13 years, 7 months ago in Business News | by
Summary: Conference on conversational systems featuring leaders in the field of chatbot technology
We have assembled an impressive group of speakers covering a range of topics including chat bot technology, business, legal issues and applications. The Chatbots 3.x has established a reputation for providing the highest quality presentations among all conferences in our industry. Come to the Chatbots 3.1 conference to meet the top experts in our community. Interact, ask questions, and join us for an informative day reviewing the latest developments in chat bot technology.
Erwin van Lun on 13 years, 7 months ago in Business, Market research, Business News | by
Summary: Gartners virtual assistant market report meets future predictions from Chatbots.org (some criticism included)
Analyst Firm Gartner predicts that “by year-end 2013, at least 15 percent of Fortune 1000 companies will use a virtual assistant to serve up Web self-service content to enhance their CRM offerings and service delivery”. Chatbots.org agrees with the upcoming industry growth, especially since it matches their earlier market estimates for 2015 defined back in 2004, but has some criticism as well, especially on the vendor criteria and lack of identifying challenges within the industry.
Read more about: Artificial virtual assistant market meets future predictions
Aimee Quemuel on 13 years, 7 months ago in Applications, Contact center integration, Business News | by
Summary: Discountéo uses VirtuOz intelligent virtual agents to attain 100 percent customer resolution
By integrating VirtuOz Virtual Agent with their call center, Discountéo, the French equivalent of Best Buy, is able to deliver a compelling digital customer relationship with 100 percent customer resolution.
Read more about: VirtuOz Intelligent Virtual Agents Deliver 100 Percent Customer Resolution
Jetty van Kooij on 13 years, 8 months ago in Identification of humans, Face recognition, Fingerprint recognition, Speaker recognition, Agent's Expression, Gestures, Business News | by
Summary: AVATAR Kiosk: Interactive biometrics technology assists law enforcement at border crossings and airports
The AVATAR kiosk as being developed by The University of Arizona, is an interactive screening technology which assists law enforcement at border crossings and airports to detect lies and other deceptive behaviours.
When individuals approach the kiosk, they scan their identification, and it detects pupil changes down in the millimetre level and asks a few questions. Border control would step in to work directly with individuals whose behavior is suspicious as flagged by the AVATAR Kiosk.
Read more about: AVATAR Kiosk: Interactive screening technology
Jetty van Kooij on 13 years, 8 months ago in Agent's Expression, Speech synthesis (TTS), Gestures, Body motion, Business News | by
Summary: BIG MAMA is watching you: Intelligent TV incorporates gesture, voice, and image recognition
Imagine a TV that responds to your physical behaviour such as finger pointing, talking and other actions such as picking up a magazine. Basically, it is a TV that watches you via gesture recognition, voice recognition and image recognition and responds accordingly.
Read more about: BIG MAMA is watching you: Intelligent TV responds to gestures
Hanna on 13 years, 8 months ago in Applications, User Client Technology, Business News | by
Summary: inteliwise releases a virtual agent widget for intelligent online customer support
InteliWISE, a leading provider of Virtual Agent solutions for customer support and e-commerce sales support, announces its launch of an intelligent Tab Widget with its virtual chat agent.
Read more about: New Widget For Intelligent Online Customer Support