Branded conversations Chatbots

Ewa to wirtualny doradca firmy Beyond. Datacenter Beyond.pl jest najnowocześniejszą serwerownią w Polsce, oferującą kompleksową obsługę w zakresie utrzymania zasobów informatycznych oraz transmisji danych. Ewa posiada ogromną wiedzę na temat firmy dla której pracuje. Potrafi opowiadać o ofercie firmy, historii powstania, referencjach, zdobytych nagrodach, a także o zabezpieczeniach przeciwpożarowych jakie posiada firma.

Amélie a pour mission d'accompagner l'internaute dans sa navigation et l'assister dans le remplissage de formulaires. Son évolutivité permet de promouvoir les différentes offres de l'Assurance Maladie, en fonction des besoins et des actualités de l'organisme. L'Agent Virtuel VirtuOz pourra ainsi être intégré à différentes pages, fonctions et services du site, tout en restant pro-actif dans sa gestion des conversations

Papá Noel es la versión hispana de Santa Claus.

Seguro, cálido y gentil, Papá Noel puede chatear con los visitantes de su sitio http://www.ChateaConPapaNoel.com.ar en todo momento. Él puede compartir buenos deseos Navideños, contar historias de su fábrica de juguetes, de su reno Rodolfo, etc. y desde luego recibir los pedidos de Navidad.

Él utiliza el cerebro de inteligencia artificial más avanzado desarrollado por BotGenes, el BG200K, el cuál es capaz de proporcionar respuestas a cientos de miles de expresiones en español, adaptado para responder a las características del personaje.

Marina es la agente de Atención a Clientes de la Comunidad Marín, un portal de servicios para miembros de la comunidad formada en torno al Colegio Marín. Ella utiliza el cerebro de inteligencia artificial más avanzado desarrollado por BotGenes, el BG200K, el cuál es capaz de proporcionar respuestas a cientos de miles de expresiones en Español.

Marina puede ayudar a los visitantes a entender de qué se trata Comunidad Marín, ofrecer guías para la publicación de artículos y servicios, y realizar búsquedas simples dentro del sitio usando el buscador de Google.

Arvato digital services is a vendor of integrated service packages for the video, audio, games and IT/technology sectors. Its service chain covers everything from post production and replication to fulfillment, from distribution/supply chain management and financial services to electronic content distribution, all backed by end-to-end IT systems. Virtual Assistant helps clients to find their passwords, account numbers and other crucial information.

E' possibile rivolgersi ad Arianna per domande inerenti Chorel e le sue attività.

Arianna risponde a tutte le richieste scritte in Linguaggio Naturale, fornendo la risposta e aprendo le pagine web riguardanti il contenuto trattato.
L’obiettivo più importante di Arianna è di gestire una comunicazione naturale ed immediata, così da avvicinare ogni tipologia di utente ai contenuti che si vogliono esporre.
La sua capacità, quindi, di rispondere ed approfondire ogni argomento, in modalità completamente automatica, risolve molte problematiche di gestione puntuale dell’informazione.

EVA is a Virtual Travel Agent who understands customers' travel requests and acts upon them (deferring to a human agent when in doubt). EVA communicates with you as a human travel agent would: Receives travel requests in Natural Language via Email, chat or SMS; Interacts with existing systems (GDS, CRM, etc.); Takes full responsibility for the task of travel planning, communicating with both the customer and the supervising agent as needed throughout the process.

Website visitors just type a question into the question box; the system then sifts through the vast amounts of data on the site looking for possible answers. Once an answer has been found it appears on the screen along with links to further information. It is hoped 'Ask Alex' will become the first port of call for people looking for answers, providing instant response and feedback and reducing the need to call the Customer Service Centre, providing a faster more responsive service and saving both time and money. New questions will continue to be added to further improve customer satisfaction. User input is vital, if a question is not being answered there is a facility which allows the user to submit the question for inclusion.

This new interface has allowed Lincolnshire to optimise their online content, by making the information more customer focused and easier to find, therefore creating a solution to both, online and offline customer service issues. At the moment the technology is only available on the 'I am a Parent' section of the Lincolnshire site, however in time it will be widened out to other areas, to further enhance service delivery. To see "Ask Alex" in action, please click here to visit the Parenting section of the Lincolnshire website.

Peter Barton, Head of Web and Information Services at Lincolnshire believes the Synthetix customer service technology gives them a solution to both their online and offline customer service issues;

"People like talking - or writing - to people. And that's how they see it. We anticipate this being a big win for our customer service.