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Virtual agents / Chatbots Directory

Tom a chatbot / virtual assistant representing Best Western Hotels

chatbot, chatterbot, conversational agent, virtual agent Tom What smartAgent is hoping to achieve for Best Western; Answer customer queries without having to phone or e-mail, reduce CRM costs, improve customer satisfaction and loyalty and provide a feedback mechanism for customer wants and needs.

Best Western is using the Synthetix.info analytics service to analyse visitors wants and needs by looking at the questions they ask. The conversation logs also allow them to make sure that Tom and Lucy always have up to date information. Jo Ogden, Head of Ecommerce and Distribution at Best Western is aiming to answer more queries online with lower CRM costs and to improve customer loyalty. "It's designed to make sure our customers have an enjoyable experience and improve conversions", she said.
chatbot, chatterbot, conversational agent, virtual agent Lucy O2’s Lucy, created in 3D for great reality, is an example of an avatar which displays a number of ‘emotions’ depending on the conversation taking place at the time. This V-Person™ can field questions for all parts of the O2 website including Pay Monthly, Pay & Go, Home Broadband and Mobile Broadband. In January 2010 Lucy answered her one millionth question on the web!

Lucy has been integrated with Live Chat from LivePerson to allow for a seamless user experience. The video below shows a brief demonstration of the handover from the Virtual Assistant to Live Chat.

Beatrice a chatbot / virtual assistant representing Bettini Automobili

chatbot, chatterbot, conversational agent, virtual agent Beatrice Beatrice è l'Assistente virtuale del marchio Bettini

Carabinieri a chatbot / virtual assistant representing Arma dei Carabinieri

chatbot, chatterbot, conversational agent, virtual agent Carabinieri L'Operatore Virtuale di Carabinieri è istruito per dialogare, utilizzando il linguaggio naturale, sulle tematiche legate all'arma dei Carabinieri. Offre principalmente informazioni di utilità pubblica come smarrimento e rinnovo di documenti, denunce, permessi di soggiorno, caserme di prossimità, ma anche indicazioni attuali e storiche sull'Arma dei Carabinieri.
Inoltre, la particolarità di questo Assistente Virtuale è evidenziata dal fatto che ci si possa accedere da tre diversi mezzi di comunicazione, favorendo l'accesso multicanale all'informazione desiderata: dal web - come supporto alla navigazione e come sistema informativo, dal telefono - per informazioni sul reclutamento, sul calendario dei concorsi e sui loro esiti, dal sms - per informazioni sull'esito del concorso sostenuto.

Expired Louise a chatbot / virtual assistant representing PayPal

chatbot, chatterbot, conversational agent, virtual agent Louise Hello, I'm Louise and I'm here to answer your questions about PayPal. Even though I'd like to be a real person, I'm not. I'm programmed to answer your questions. How can I help you?

Expired Léa a chatbot / virtual agent representing PayPal

chatbot, chatterbot, conversational agent, virtual agent Léa Bonjour, je suis Léa, votre conseillère virtuelle. Je suis là pour répondre à vos questions sur PayPal.
En quoi puis-je vous aider ?

Expired Athena a chatbot representing ThoughtWare Australia

chatbot, chatterbot, conversational agent, virtual agent Athena Athena is the website guide for ThoughtWare Australia. Her chief purpose is to have conversations with site visitors and direct them to the part of the website that fits their needs. Athena was built entirely in-house by ThoughtWare Australia using the MyCyberTwin platform.
chatbot, chatterbot, conversational agent, virtual agent Rachael Repp This is a first attempt at a general cognition system. The input is first converted into Basic English of 1,000 semantically-tagged words and mapped on to a multivariate space in order to achieve spatial proximity as a function of semantic similarity. It is currently capable of 6 logic operations: equivalence, similarity, induction, deduction, abduction and metaphor. It is able to learn from free unstructured text and improve upon itself.

Radek a chatbot / virtual assistant representing Polskie Radio Euro

chatbot, chatterbot, conversational agent, virtual agent Radek Radek to wirtualny doradca na portalu Polskiego Radia Euro. Radek informuje o aktualnościach i ofercie Polskiego Radia. Przekazuje też informacje na temat stanu przygotowań Polski do Euro 2012.

Mathias a chatbot / virtual agent representing Ethias

chatbot, chatterbot, conversational agent, virtual agent Mathias Son rôle est de renseigner sur différents produits et services commercialisés par Ethias, faire les devis pour les souscriptions et répondre aux questions de support.
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