NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
| by AlterEgos since Jul 2013 in English, Web, Facial expressions, Speech recognition, Text recognition, Animated avatar, Commercial |
Lisa was developed using the AlterEgos HD software from AlterEgos.com, she is one of a number of bespoke animated characters built for the Ask Verizon platform responding to over 72,000 interactive support sessions per week. | by The Selfservice Company since Jun 2013 in English, Web, Customer service, Home & living, Text recognition, Avatar, Commercial |
DFS, the UKs most well known sofa retailer and the largest company of its kind in Europe, has upgraded to benefit from our Natural Language interaction capabilities. Customers are able to self serve by asking a range of sales and service related topics and questions which include disposing of their exiting sofa, obtaining credit finance and seamlessly escalating to exciting new channels such as Video Chat. Not only have we proven to answer over 85% of all questions accurately but provide contextual user journeys which continually improve Customer Experience.
| by Creative Virtual since May 2013 in English, Web, Branded conversations, Electronics & hardware, Text recognition, Avatar, Commercial |
Terry Tablet is Get Safe Online's V-Person™ and loves talking about internet security. Terry has information for business and personal users who want to browse safely on their computers, laptops, smartphones and tablets. He also offers advice to parents, online shoppers and social media users.| by IntelliResponse since May 2013 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Text synthesis, Avatar, Commercial |
“Ask Olivia” is Optus’ (Australia's 2nd largest telecom provider) virtual agent solution, built to assist Optus’ customers to ask questions online. Branded with an ‘Ask’ feature, clients can ask questions and Olivia will provide the one right answer. If clients have questions that are more personal in nature, Olivia will provide a suggestion for escalation via another channel. Olivia also displays the ‘top trending topics’.
| by Creative Virtual since May 2013 in English, Web, Branded conversations, Customer service, Leisure, Text recognition, Avatar, Commercial |
This V-Person™ is located on Moonpig's UK website to help customers with queries about products, orders and delivery. The template is branded with the company's well known logo and features a free text box as well as a list of clickable FAQs.
| by Creative Virtual since Apr 2013 in English, Web, Branded conversations, Facial expressions, Finance & legal, Text recognition, Avatar, Commercial |
resolver is a site devoted to helping people solve problems, answer questions and find out about their rights. V-Person™ Kate is available on the resolver website 24/7 to help visitors find answers to their questions on a variety of topics including credit scoring, contract terms, travel visas and consumer rights.
| by Creative Virtual since Mar 2013 in English, Web, Branded conversations, Government, Text recognition, Picture, Commercial |
Joanne is available on the IRAS (Inland Revenue Authority of Singapore) to assist users with individual tax related queries. This is Creative Virtual's first V-Person™ to be deployed in Singapore and has been implemented through partnership with Virtuariod.
| by BotGenes since Mar 2013 in English, Web, Career & education, Customer service, Facial expressions, Gestures, Speech synthesis, Text recognition, Text synthesis, Avatar, Commercial |
Juan Cruz para Nueva Escuela.| by The Selfservice Company since Mar 2013 in English, Web, Branded conversations, Customer service, Electronics & hardware, Market research, Sales, Text recognition, Text synthesis, Picture, Commercial |
Iris is de virtuele medewerker van Yourhosting. Ze beantwoordt al je vragen over domeinnamen, e-mail, hosting en websites. Daarnaast helpt ze je navigeren door de website via links in haar antwoorden. Je vindt haar op de supportpagina van onze website.
| by The Selfservice Company since Feb 2013 in English, Web, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial |
Plusnet, one of the leading broadband, phone and super fast broadband service providers in the UK, already known for their award winning service, are working with SelfService Company to further enhance the online customer experience. Jess can be found in the help pages where she answers support questions about Plusnet’s services, such as phone, e-mail and broadband queries. In addition to enhancing the online experience Jess will also provide customer contact efficiencies.
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